March 2024 by Paul Gazey
I recently experienced a disappointing ordeal with Bathroomspareparts. Despite advertising as in stock and available for immediate delivery, I waited over a month with no communication or updates on my order status. After multiple failed attempts to reach customer service, it became clear that the company had no intention of fulfilling my order.I advise caution when dealing with Bathroomspareparts, as their misleading practices and failure to deliver are unacceptable. I will not be recommending their services to anyone.
March 2024 by A S
AVOID AVOID AVOID There returns policy is appalling and customer services are not helpful. Do not waste your time or money!!
March 2024 by Jon G
Ordered middle of Jan, item was in stock but actually not... 6 weeks later, chased them up a few times. No refund, no items. Avoid
January 2024 by J.P. Lange
I searched for a part of my toilet for a long time but only found it here. Ordered immediately, that went smoothly. Then waiting for the product (from UK to NL) postage and customs costs made it very expensive!! A ?20 thing ended up being ?50. But it was neatly packaged and delivered.
December 2023 by Ralph N
I needed to replace a sensor controller for an old Duravit bathroom cabinet. Sam in customer service responded quickly to my queries, confirmed the correct unit, which was compatible, and it arrived within 48 hours. My bathroom cabinet has working lights again! Excellent service.
December 2023 by Jo
Ordered parts in November and although advertised as in stock (they are still shown in stock!), I didn't receive the order.On chasing I am told delivery delayed as the don't have it in stock and to expect it on the 15th December.Chased and chased that week and finally hear back to now be told the 8th January.Thank you bathroomspareparts for losing us a customer who has been without a working toilet for over a month already and now longer. Thank you for getting us a bad review through your fault and not ours.Requested refund to be told 7-10 working days (they can take your money instantly though - even though out of stock!).I ordered after looking at reviews and they were mostly good so was happy to order - now, well I do not believe the good reviews are genuine.
December 2023 by Ralph Nathan
I needed to replace a sensor controller for an old Duravit bathroom cabinet. Sam in customer service responded quickly to my queries, confirmed the correct unit, which was compatible, and it arrived within 48 hours. My bathroom cabinet has working lights again! Excellent service.
December 2023 by Alexander Jolly
Ordered a part exactly a week ago - advertised as 1-2 working days delivery and item in stock. Don?t hear a word from them. Decide to ring them today (1 week later), told the reason for a delay was ?the item was out of stock but the warehouse now have it (as of Wednesday) and will be despatched shortly? I then strangely receive a duplicate order confirmation email followed swiftly by another email apologising for not having the item in stock and to expect a refund. Some might say that the customer service from bathroom spare parts is utter ?toilet?!
December 2023 by Nicolas Kidd
Stay away. I imagine a lot of the reviews for this site are fake. Sent a broken toilet seat and refused to replace... They are scammers and fraudsters and there are infinite of other options that you should consider before this option. Stay away and BUYERS BEWARE
December 2023 by Richard Spicker
Excellent service - website made choosing correct product very easy & despatch of order very quick. Would definitely use this company again & recommend them unreservedly.
December 2023 by Athena
They sent me the part via Royal Mail. I didn?t receive anything and will not do anything about it - they just advised I buy another one ? (what happens to the money I spent on the first one?!!!I?ve now had to buy another one - as I need the item.. but I?ve now paid for two items and only received one.
December 2023 by Barry Saunders
Although there was a problem with Roca parts Grant maintained contact throughout and made sure I was kept updated at every step.Highly recommend
November 2023 by Richard Ballard
Quick delivery and superb aftercare customer service from Grant. Company thoroughly recommended
November 2023 by Joel Delane
Great service. Helped me pick out the perfect replacement seat.
November 2023 by Elisa Jackson
Very responsive and prompt delivery. Will definitely use this company again. A special thank you to Grant for outstanding customer service