February 2024 by H S
One of the worst depot's, customer service is awful and they make you feel like an idiot. The guy wouldn't even check the computer even though I had the tracking. Do yourself a favour and avoid this place.
February 2024 by Jade Betts
Terrible opening hours. Unreachable for most who work full time.
January 2024 by Deborah Boots
I've not had ANY post since before Christmas 2023 and I was expecting some important cards. Also, when we used to get post in my small block of flats, the mail "person" just chucked it all on the bottom step on the ground floor for all flat owners to root around in, to try to find their mail! Shockingly bad service in Mitcham ?
January 2024 by Chris
Awful. Incorrect opening hours. Tried to suggest accurate ones through google but the incorrect ones were updated again "by phone call". Actual hours are in the below image
January 2024 by Sophie Mauger
I get so frustrated with this place. Every single time I have to pick up a parcel, I check my red slip and head to the website to double check the opening hours. I travel there (usually have to leave work early for this) and it?s closed. It is ALWAYS closed. It?s so inconvenient and an utter shambles. I?ve lost track of the multiple wasted journeys. Either get some more staff, or manage / keep tabs on the staff so you can provide the service you advertise. Many of my parcels over the years have been sent up north to be incinerated as they were not picked up in the designated time frame. Perhaps if you opened I would have been able to collect!
December 2023 by Hola Bonjour
Terrible! They put the parcel on the floor or take it back, knock once when you have a parcel and just leave.
December 2023 by Octav
Had an amazon return, dropped the item to this location and they scanned the QR code and printed a label but they did not give me a proof of posting. Now amazon wont refund because apparently the item is not marked as posted in their system. So i lose the product and the money. will never use their service again for sure
November 2023 by J. A.
sign with opening hours,updated on 22 October 2023
October 2023 by Maggie Seale
Would not give 1 star if able to, not had any post for a week . I am expecting post from confirmed senders. Can't get through on phone , unless you want to be on hold for 60 minutes +(must be lot of complaints)!!! . Office only open for 2 hours in morning 8-10 so if you have to go to work you got no chance. Very poor service from royal mail. Certainly don't warrant increased postal prices. Expecially when you read other people's comments.
October 2023 by Mark wood
Absolutely shocking service , been eating for the redeliver a letter for 3 days now, I always recieve my mail days later than it should arrive , Royal Mail need some decent competition to shake them up a bit , especially the Mitcham office
September 2023 by Michael Martin
Parcel and postal Delivery's always delayed even though you get a msg out for Delivery. Not to mention we live in a block of 4 flats and sometimes post the letters into the wrong block even though there clearly marked. Royal mail suck.
August 2023 by J Patel
Pure laziness in change of opening hours. 2 hours a day most days for a delivery office, and they then moan about wanting more pay.
July 2023 by Paul Evans
Got a email from royal mail saying that my parcel was due from delivery today and still nothing still waiting ??
July 2023 by Andrew Grosvenor-Davies
They are Completely useless, also it is impossible to collect any items that they were unable to deliver even though I was in all day. You'll be better off with another delivery service than these tossers
July 2023 by Claire Forster
Went to pick my package up (I had planned my entire day around their new opening times). The depot was closed. There were several people waiting outside to also pick packages up. No one arrived to open up. Very frustrating and inconvenient.