March 2024 by Neil K
Used to work here. Great 2nd hand furniture.Staff will get you what you need
October 2023 by Barry Owen
My partner bought a three door wardrobe from here?what a waste of money!Doors had been hung with the wrong size hinges.Two doors has magnetic holders to keep closed, the third a button holder so clearly changed.They has put brackets in to try and give some strength back to the unit?but most only had one screw, so not really doing the job.They has sunken the screws on the top to try and give strength back to the unit?didn?t really work.And instead of the back wood being secured with pins like all units I?ve ever seen?.they got really lazy and and just put a few screws in there, again not giving any strength to the unit.So I now have £100 of firewood in the back garden as that is all this wardrobe is fit for.And my free bonus is an extremely upset misses who did not see all these problems and realises she was well overcharged of a wardrobe that was falling apart!, THANKS FOR THAT!Seriously, buyer be aware!
October 2023 by Eleanor
Update your store times, you clearly check the reviews regularly with who ever runs the account replying to reviews
September 2023 by Smriti Arun
We visited the store and got a great deal on two beautiful wooden shelves and a chair. The items were of great quality and the volunteers were very helpful. The items also arrived on time and in good condition. Thank you!
April 2023 by Joe Harold
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[email protected]April 2023 by david sarath kumar
It says 6pm closing but the close it before 5.30. Abs the employees behaviour is very bad towards the customer.
February 2023 by Y M
It?s a fantastic charity shop with super helpful staffs. Just beware that the closing time is actually 5:30 every day apart from Sunday!
December 2022 by jose nelio luis
What a bad atmosphere i found there.Lots of arguments between staff.I bought a tv glass table and a living room chair and i end um carrying my chair on foot for 35 minutes because between the two members of staff couldn't sorted them selfs out.There was no friendship between staff and to customers. Not even a thank you.Hope they get better between the staff for a better service.
August 2022 by Chris Baker
Called in to the Mitcham branch quite a few times this weekCan?t believe how friendly and helpful the staff are, bent over backwards to help sort me out.Exceptional customer service, couldn?t be faulted. Big thank you to Carol for retaining a sense of humour !As Arnie would say ? I?ll be back!? ?
August 2022 by Tonye Hensher-smith
Bought sofa and tv from Mitcham shop due to be delivered today between 2 and 7.30 to be told they are running behind and will now be delivered at 8.30 the time is now 9.05pm and still no delivery and being disable this has cause a lot of upset as got rid of old sofa this morning so nothing to sit on
August 2022 by Henry Smith
I brought a sofa on Friday to be delivered on the Monday between 2 and 7 and 9.15 still not been delivered I rang the shop at 5.45 and they said it will with me by 8.30 sorry but I won?t be buying from them again I?ve given 1star because I had to give stars but there are not worthy of half a star at all don?t buy from them
June 2022 by Mayuran senthilnathan
Staffs are not friendly... They are not ready to help (because of a charity shop ?)
March 2022 by Sylvia Drake-Gill
Bought something in the shop at 10am on a Saturday, it was delivered at 1pm. Great value and staff were really friendly and helpful.
March 2022 by L A
Writing this as I am standing at your checkout for the past 5 minutes waiting to checkout some items. Customer service is atrocious.
February 2022 by Wendy Bremang
Just been refused collection of our antique Welsh dresser and cabinet amongst other items because they are 'too old'. The word antique gives away their age. These could and should have been sold for hundreds of pounds. Disgraceful. Rude and lazy delivery men who should not be working for BHF.
