March 2025 by Andy Khoweiss
When we ordered table service, spachelly that we have a baby the food never came to the table. The stuff was shouting across the restaurant for us to pick the food up.
Do not have table service options if you can't accommodate
February 2025 by Charles Pi
Food sent cold, and the drink was warm.
February 2025 by Sean Savage
FOOD POISONING!!! NEVER EAT FROM THIS PLACE ABSOLUTE JOKE.
February 2025 by Feresteh Rahimian
The KFC location was very cold, and it felt uncomfortable to sit and eat there. I expected the indoor environment to be warmer and more welcoming, especially during the colder season. I hope the management improves the heating system.
February 2025 by Kelvin Moon
Worst KFC service! At 5.30 on a weekday, I pulled up at the drive-through behind a van whose driver had got out to shout 'hello... hello...' in to the order terminal, and listen for a response - nothing... he got back in his van, and drove off - which is probably what I should have done, if I hadn't already ordered and paid for my food via the app. So I stopped briefly at the terminal to check for signs of life; nothing. So I ventured round to the first (payment) window - nobody there - waited a few mins, then moved up to the collection window - also nobody there, but now parallel with the counter inside the restaurant, I could see one female member of staff serving customers there. Tried for a few mins to get her attention to no avail, so getting impatient, with other cars starting to queue behind me , and knowing my order had not yet been actioned for drive-through - having been ignored, I went back in to the app and switched from drive-through to collection, and marked as arrived, so the order would show up on their screens. Eventually a male member of staff with a headset appeared, and I managed to get his attention - when he opened the window I questioned what was going on, and why there was apparently no-one operating the drive-through for the past 5-10 mins, he was defensive & rude from hereon and told me I had to now come in to the restaurant to collect me food. Having been delayed and incovenieced already, I was not inclined to park and walk round to the counter that I could see through the window, from where I was sitting in my car - so politey insisted they bring my order to where I was now at the drive-through window. The rude man refused, and a stand-off ensued - he even threatened to call the police (which upset my son sitting in the car with me), to which I suggested a better solution would be to just get me me order, so I can get on my way - as the queue was now really starting to back up behind me.
Rude man flounced off, and it took the diplomacy of the poor woman working there to concede to start preparing my order.
To add insult to injury, when I got home, a portion of fries was missing from my order (not the first time from this KFC).
February 2025 by D L
Worst kfc in london staff don?t serve you make you order at a tablet. The would not even serve a blind man, behind me made him order on the screens too, as you can imagine they lost their business and mine, Disgraceful staff didnt care, too lazy, stood behind the counter talking in arabic amongst themselves ignoring customers.
Love that chicken from Popeyes, way better customer service and food, they actually want you business
February 2025 by Fabiano Azevedo
Tastiest chicken, crunchy on the outside and juicy on the inside. Congrats ???
January 2025 by Roxanne Rokita
Staff were very rude and unhelpful. Insisted on using machines, refused to serve at the counter. Due to this could not use my rewards app for points as it would not scan. I spoke to a lady working and she then said I should have came to ther counter ? order came after a long wait cold and missing items. All other customers seemed very stressed also. The place had rubbish all over the tables. If I'm honest the staff didn't seem to want to be there and it made it a horrible experience. Just moved round here and took my family for a 'nice' lunch and it was quite the opposite!!
Kid-friendliness: None what so ever
January 2025 by Vic White
Chicken was?t ready they gave me legs. 1 in legs much lest meat and second They are was cold. It's not worth 12 pounds.
January 2025 by Glasstec Paul (Glasstec Paul)
Having tried the drive-through previously (and didn't think the service, or the food quality was great) my son and I decided to eat in, hoping this second chance would be better.
The first thing my son pointed out was that there were no self order screens; I wasn't that bothered but what did irk me was that in the absence of those screens, the customer service was extremely lacking. There was just one person serving at the till which had a queue of five customers; another KFC employee was just stood hovering around bringing packed orders to the front which were not for anyone in the line of waiting customers.
The queue didn't seem to be moving because that one person on the till interrupted attending to the waiting customers to hand over the packed orders to delivery drivers/riders who appeared from the car park.
Other than two people sat at one of the many tables eating, the restaurant inside was empty and the drive-through had three cars waiting so nobody can say the restaurant was 'extremely busy'. It is simply poor customer service. We tried to get the attention of someone else behind the tills but there was no interest from anyone. The body language appeared to be 'not my job'. We left and went elsewhere.
There is a distinctly dated feel about the place and having been there twice on separate occasions there is no way I will chance making it a third. There is also no point in calling head office who will no doubt tell us they will be 'raising the issue with their business partner' in a bid to improve the service. As a customer-facing establishment, they have one chance to get this right and on two separate occasions the Apex Corner vendor has fallen way short of serving the minimum required standard. Use their car park to stop and search for an alternative.
**EDITED TO ADD** in response to owner/vendor: my son and I have been there twice; there will NOT be a third time.
January 2025 by enka becaj
He charge me different order and he gave me another things? they are the worst kfc thieves and unorganised
January 2025 by O
Khan is the best member of staff I have met at KFC!! Make him the manager!
December 2024 by Tom Pollard
Ok for me
December 2024 by roosevelt nagal
Very poor service.
December 2024 by Julian Klinger
Semi warm food.
