January 2024 by skejj kei
Wish i could 0 stars. Cashier was honestly so disrespectful. it?s always the employees who cannot speak proper English. Why employ these types of people??This branch is actually a joke for a lot of reasons but they do stock good products in case you?re in a rush to buy something and dont have a lot of time.Update: I do remember at one point getting decent customer service at this branch and it was by the employees who spoke English in a formal way, eye contact was given, questions was asked. Today, i guess they thought to put a non-English speaking woman on tills and make every customer?s day miserable. Thanks for that.
December 2023 by Nazmeen
Don?t go there and don?t do pick ups there either
November 2023 by Yesmin Begum
Small but has most of the things you need.
October 2023 by Gabriel F
Worst experience in a shop in a long time! Rude and unbothered staff. Superdrug really needs to look into what is happening in this store.I went there looking for some Gillette products and found shelfs half empty all over the store. When I arrived at the till I was told the toothpaste I selected was £5.99 instead of the £2.99 price on the shelf. At no point the cashier apologised for that. They are bluntly trying to lure customers that won't even check the receipt and notice something like that until they get home or ever.Secondly, all the prices for non-members are so inflated! It is ridiculous to see something being sold at £4.50 for normal customers and £3.00 (market price across other retailers) for members. This is not discount for members, but price inflation for non-members! It blows my mind how a shop can do this with no fear of being called-out.Advice for the staff: if you hate your job, just leave. You don't have to be incompetent and unhelpful just because you don't want to be there
October 2023 by M U
My recent visit to Superdrug was quite disappointing. The service was slow, and the shop was incredibly crowded, making it difficult to navigate. To make matters worse, many items were not labeled and priced correctly. The staff seemed preoccupied with personal conversations on their headphones, often laughing to themselves. This lack of attention to customers was frustrating and significantly impacted my shopping experience.Additionally, the Superdrug store appears to be poorly managed. Even during busy periods, they had only one cashier open, causing long lines and further delays. This lack of sufficient staff to accommodate customer needs was a clear sign of mismanagement and added to the overall frustration of the visit.
September 2023 by Nawrin Rahman
I was there today to purchase some cosmetics. Served by a customer assistant named "SAMAY". He treated us so rudely... He has to learn how to treat customers and should learn good manner. My husband asked him to test a perfume. He replied, "I think you won't buy this, then why wanna try this?". Like he pinches us by his underestimating word. Never ever expect this ??.
August 2023 by Shaon Hossain
I went there 2-3 times but their behaviour very rude. There has a black guy if ask anything never help. never go ??again.
August 2023 by Yuranny Maya
Lol just walked out the door and the service was so bad that I felt the need to leave a bad review. And seeing that everyone has experienced the same just makes me laugh. Not a single hello or thank you from the staff. Saw a lady asking for an item and the guy just very rudely said we dont have it, in a type of way that made me feel like more he just wasn't bothered to help the costumer, rather than he was actually telling the truth. The girl at the till was extremely slow and not being professional at all jusy laughing while serving me with the guy at the door. Again just silence when I said thank you and left. Feel sorry for them for hating their job that much
August 2023 by Ce
So tired of this Superdrug. Theres so many people working in the store but the service is extremely slow every time. I try and go in my break and sometimes in queuing for over 10 minutes. It's really ridiculous considering it's such a small store. I have decided to not waste my time here anymore as I had to end up walking out again as the queue was so long again and moving at snail pace.
July 2023 by Abdullah
Very bad customer service. Served by a woman who doesn?t even know what she?s doing. Took her 2 min and some vulgar staring to input my item into the system. Also asked for a bag yet she was too busy zoning out and talking to her colleague so didn?t give. Improve the customer service???
July 2023 by Md Razaul Mostoafa
All are available at affordable price
July 2023 by R.E
Served by a lovely young lad on tills believe Saqib was his name. First of all very helpful and polite young man, I saved money by becoming a Superdrug member, excellent customer service!The lady at the cosmetic section exceptional customer service also, very polite, helped me find all trending items!
July 2023 by Dorciel Ngonda
Great shop, great staff always willing to help.
June 2023 by Simone Williams
Love superdrugs, you can get everything you need
June 2023 by steve heelan
Shame it's so small. Can't get everything here
