December 2023 by ela annii
Thank you for giving such a friendly and caring service ?The 100% hot chocolate is delicious, now in my new Velvetiser ??
September 2023 by Ruwaida sufia
Today, I visited Hotel Chocolat to find a gift for a very special person. I was pleasantly surprised by the wide variety of chocolates available. Nuha and Kayleigh provided exceptional assistance in helping me choose the perfect selection, and they also introduced me to the VIP membership. The service and products were outstanding.
September 2023 by Eitan Sela
Exclusive and excellent chocolates. Great service.
April 2023 by Gemma Boothroyd
The woman who helped me select chocolates as a gift for a friend was wonderful & knowledgeable. Wish I got her name!
January 2023 by Rihab Harhash
So good for gifts, many options, for many occasions
January 2023 by Mal333
For the ice cream. The range is small but I live the ice cream cones with raspberry sauce and a chocolate shard. This shop is relatively small compared to some which have a cafe area. The ice cream is a soft serve so relatively low in calories. A sort of vanilla chocolatey flavour ice cream which is much welcome after shopping or along journey. Sorry I ate the ice cream before I could take a photograph but trust me, they are so moorish!
October 2022 by R. R.
Lovely little store with everything you need. They have a 2 for 1 on some items which the lovely staff at the till kindly informed me about. Their chocolate bars are delicious and now I want to come back for the hot chocolate! ?
October 2022 by Malieka Robinson
For the ice cream. The range is small but I live the ice cream cones with raspberry sauce and a chocolate shard. This shop is relatively small compared to some which have a cafe area. The ice cream is a soft serve so relatively low in calories. A sort of vanilla chocolatey flavour ice cream which is much welcome after shopping or along journey. Sorry I ate the ice cream before I could take a photograph but trust me, they are so moorish!
September 2022 by Malieka3
For the ice cream. The range is small but I live the ice cream cones with raspberry sauce and a chocolate shard. This shop is relatively small compared to some which have a cafe area. The ice cream is a soft serve so relatively low in calories. A sort of vanilla chocolatey flavour ice cream which is much welcome after shopping or along journey. Sorry I ate the ice cream before I could take a photograph but trust me, they are so moorish!
September 2022 by Mal Robinson
For the ice cream. The range is small but I live the ice cream cones with raspberry sauce and a chocolate shard. This shop is relatively small compared to some which have a cafe area. The ice cream is a soft serve so relatively low in calories. A sort of vanilla chocolatey flavour ice cream which is much welcome after shopping or along journey. Sorry I ate the ice cream before I could take a photograph but trust me, they are so moorish!
May 2022 by Lone Buiscuit
I am NOT happy with the service here. The attitude of one employee was absolutely disgusting. At first he was polite and greeted me with a smile but would follow me around the shop floor and asked multiple times not to damage anything I wouldn't buy. He would continuously sneeze in my direction when he thought I wasn't looking and would wipe it on the tables. He would scratch his scalp then bite his nails when handing me any products and I was absolutely revolted. Please have a word with Saad and perhaps give him better training.
May 2022 by TASNIM HOQUE
I popped in a few weeks ago to pick up a few boxes for Eid. I was served by a asian woman, wearing glasses who I think was the manager, she served me in an appropriate manner, however she sneezed over my boxes of chocolates and continued packing them after i pointed it out rather than replacing them. I also found it inappropriate how she did not apologise and due to covid you would think the hygiene precautions would be of better standard. Would not recommend approaching her at this store.
May 2022 by Dean Hardy
If I could give zero stars I would. This place is nasty and staff is very rude. There is this one Asian worker with glasses and gave me chocolate with weird white stains on it. He asked for my number in a very inappropriate way and I was asked to leave after. Terrible store, never again.
May 2022 by K A
I am NOT happy with the service here. The attitude of one employee was absolutely disgusting. At first he was polite and greeted me with a smile but would follow me around the shop floor and asked multiple times not to damage anything I wouldn't buy. He would continuously sneeze in my direction when he thought I wasn't looking and would wipe it on the tables. He would scratch his scalp then bite his nails when handing me any products and I was absolutely revolted. Please have a word with Saad and perhaps give him better training.
March 2022 by Nicole M
Store staff need to work on customer service, we were followed around the shop and told WE ARE CLOSED in a very abrupt manner at 6 on the dot.Instead why not simply close the front door so no more customers come in & politely say to those left in store that it is closing time.You would have thought we were in there still at 6.30 the way we were addressed. Did you not want a sale?!?!
