January 2024 by Mounir Bouikni
One of the worst barclays in London
January 2024 by Alexandre Bicalho
Terrible service
December 2023 by Rai Haroon
I recently had an appointment with the team, secured after a nearly three-week wait. Encountered initial challenges on my end, but Ms. Pandya and Ms. Nida Nawaz adeptly resolved everything. My utmost respect for both of them for handling everything professionally and prioritizing the customer. Without a doubt, a 5-star commendation for these ladies. Kudos, and extending my gratitude to them if they come across this message.
December 2023 by Amelie K
Came to sort out technical issues on my account and all the staff I interacted with were very helpful and polite. Especially Ryan who made sure I could get my account back up and running. They were very understaffed though - had to wait a bit and the queue became much longer by the time I was done!
November 2023 by zahan zahan
very bad service,9-3 is not a proper time of banking.the workers are really rude.Whitechapel branch is the pack of unprofessionalism.shame
October 2023 by Arifa Islamie
The lady guarding the line helped me to exchange my old pound to the new ones, even when I?m not their customers yet. What a nice experience. Thank you!
August 2023 by Forid Ali
Staff helpful, less busy in the mornings.
August 2023 by ishaaq Haque
Made me wait for 2 hours. The service is slow, understaff. Need more people working and cutting the queue down because it ain't going anywhere. Next time go to another bank which does fast rapid service. Terrible place, with awful service. With the right staff, the place can run. All it is doing is back and forth.
July 2023 by Tristan S
Pinky was extremely helpful sorting my account out for me. Many thanks
June 2023 by Beatrice-Andreea Sava
I can't believe that in the 21st century a bank would close your account and ask you for proof of funds for a transfer and then expect you to wait almost a moth for them to review your documents, then tell you they can't wire the funds into another account. It's absolutely ridiculous. I have wasted more than 1h and could not solve anything by coming to the branch, as another department deals with it. I would not only avoid this branch, but stop banking with Barclays entirely. It's been an absolute nightmareAnd as a reply to the below comment - having AML procedures is understandable - what is not fine is not having a robust procedure in place to revise such documents and solve cases easily. Taking over 10 working days and failing to update account holders via an email / phone, but rather by physical mail, having customers queue for hours at branches without resolving issues, and not having a process to reinstitute funds via a transfer into another account once the investigation is over are the main reasons why Barclays will be losing customers
June 2023 by Kim Husbands
Meena the bank manager for this branch makes visiting the bank a customer service dream of pleasant experience.
April 2023 by Swadhinata Trust Org
I spent nearly a couple of hours in this Barclays Bank branch today trying to verify my identity. After queuing for the counter, was informed to join another queue for an advisor.Later the Advisor had difficulty with verification because he needed a stamp which was locked in a colleague's office so wrote it up by hand to scan forward to another colleague. Fingers crossed it works!
April 2023 by Can Yenidogan
Had an appointment at 10:00, no one attended until 10:30 so I left, Avoid if you have a schedule as they don't.
April 2023 by Md Humayun Rashid
It?s a British universal bank which provides different types of financial service
April 2023 by Yong Ren
Went there on Saturday morning, so efficient and nice service. Will is very kind and nice explaining everything that I need. Definitely super happy experience.
