July 2025 by mohammed moynul
Extremely disappointing experience at Argos ? 45 Whitechapel Road
I had to return a faulty iron three times to this store, causing me to lose time from work and spend over £20 in travel costs. After the first faulty item, I was wrongly accused of dropping it, but they exchanged it only after I mentioned my rights under the Consumer Rights Act 2015.
The replacement came in a damaged box, which I photographed in-store. Once home, I video recorded the unboxing, and again the iron didn?t work properly, despite following the manual. I had to travel another 45 minutes to return it again today.
When I politely raised the issue of inconvenience and travel costs, the manager Mirza became rude, defensive, and unhelpful, claiming they were ?doing me a favour? and that I wasn?t entitled to anything if they tested it and it was working. He accused me of being a difficult rude customer and only when I began recording the encounter did his attitude change and he started acting more responsibly. He then told me to return after 4:00 p.m. for a replacement.
This whole process was stressful, time-wasting, and handled poorly. A manager should treat customers respectfully and uphold their legal rights?not only start acting appropriately when being recorded. The Store does not deserve 1 Star as I have seen that there are many more complaints about the same manager Mirza at the same store regarding the same sort of issues and no action seems to have been taken.
I have escalated a formal complaint to Argos Customer Services and await a response. I haven't opened the new iron yet?but the service experience alone deserves a 1-star rating.
July 2025 by Fahad Hussen
I?ve going going to this Argos store for many years now and the staffs are always very friendly and helpful.
One downside is that a lot of their products are now not in store and you have to either order and get it delivered to your house or come the next day to collect it from the store.
Overall it?s a decent Argos store.
June 2025 by Frank Emrich
They make it impossible to return items.
Picked up an order here and tried to return it:
- Went to different Argos store closer to me, they told me there was a technical problem and I have to go back to the original store (this one) for the return
- Came back to this store to return the items, they told me their card machine is broken and they can't accept returns right now
- Called them and they told me that orders picked up in person have to be returned to a store and cannot be collected, no exceptions.
In total, I had to carry the items back to a store twice without actually being able to return them.
June 2025 by SHB Uk
Amazing Scervice
March 2025 by Eugene Fernandes
It's got to be the worst service I have ever experienced in an Argos. The black woman was very rude to me when I asked if it was my number yet as she referred to a different number not the customer number. I should have gone to the young man who clearly looked embarrassed by his elder colleagues behaviour. Bear in mind if you want customer service.. hardly fast moving customer service needed and the woman was still awful. Avoid her! She could cost the company. Customers like me won't go back after " service " like that!
February 2025 by M U
This is a typical Argos store that can get quite busy at times. Unfortunately, the service isn't great?staff members often seem unmotivated and rarely greet customers with a smile.
On one occasion, I collected a Click & Collect order only to find it so damaged that the items inside were visible. I refused to take it, and the staff asked me to keep it until a replacement arrived, meaning I had to make an extra trip just to exchange it?an unnecessary inconvenience.
I also had a frustrating experience when trying to return an item due to incompatibility, as the staff were unhelpful and dismissive. Overall, the service could definitely be improved.
December 2024 by arturo colomer arancón
Horrible service they just don't know what they doing, they tell you something and next they tell you something else
November 2024 by Mohammed
Mirza very service ?
November 2024 by farjana boby
Nhista, the manager of this shop, behaves very badly. She is treating me very badly today. I bought a rice cooker. I was standing in line to pay. This manager came to me and asked me to pay. Then I saw that the amount of money was more than before and it was less on the day I placed the order. Later she made me wait and went to other customers. All those who were after me are leaving after finishing the work and leaving me standing then called again and I pay she left my product table rice cooker without saying anything to me she did not say anything I did not understand what to do again I stood for a long time. In front of Major Nhista I said what I will do then he said you can go. Such people deserve the post of manager whose behavior is not right, customer service is not known.
November 2024 by Sumaya Akther
I ordered scooter for my toddler online. I went into the store for collection and they said it was cancelled. I asked then why it would be cancelled when I got confirmation code. I really needed the scooter so I ordered again at the store and it showed its ready for collection today and went to till to collect but now they say it's not there. I was with my kids. My son was looking forward to the scooter and the fact that they said they had it and then didn't. They ruined my experience. I have 2 transactions from my account. Now I have to wait 3-5 working days for my return. Also have to order again but never from this store. If they don't have stock they shouldn't accept orders. People will have expectations.
November 2024 by chef marc
Absolutely ridiculous place, scam operation. Staff can't speak English and refused to take a item back bought with them. Avoid argos
October 2024 by Eshita Bohra
It is a nice place, and have always been warm and helpful but today was an unexpected customer service.
I visited the store to get my ninja processor exchanged as asked by the manufacturers however the staff was unhelpful.
Firstly, only one member of staff was working and the rest were in the back not showing up when the store was full of customers. Then Afiyah named FOH showed up with her phone in the her hand and she walked back and forth, not bothered with anything. The security man asked her to help the customers waiting in queue.
I waited patiently for my turn. She was unbothered from the beginning and when I offered her every detail she stuck to one, and asked me get that or she will not he of any help. In past, the store has been able to locate orders from order number and uplift number, in case the customer does not have a receipt. However she did not bother entering any information and helping me whatsoever.
I moved to the side giving the other customers space to find the receipt. After getting it, I again was waiting at the till where, another FOH Mirza was helping customers on one side and she started serving other customers. She saw me however, yet, kept announcing if anyone else has to approach the pay online counter. Later when I spoke with Mirza that can there be some assistance I can get, he said he believed I was being served by Afiyah. When I hinted towards him that she is being of no help, he did not bother. Afiyah then approached me instantly and gave me no solutions whatsoever.
I informed her that the manufacturer has told me about these steps and she said she can only give a gift card for what was an expensive purchase.
When Mr. Mirza stepped in, he found fault in my use of product, ignoring Ninja admitting their manufacturer fault and said this is his store and he can decide to not accept the product.
A simple solution to the problem could be placing order online and getting it delivered as I was ready to pay the delivery charges as well. However, these two members were not willing to help, whatsoever.
I even told Afiyah to keep her voice down as my voice was not raised at all. She responded that she is doing so as I am not understanding, merely because I asked for another solution than a gift card.
It is unexpected as when I was nee in country, this was the first store to help me out. Clearly these two members of staff were at fault and made the experience miserable for customers who are cooperative and willing to help.
Argos, kindly look into both of them and provide a solution to your paying loyal customers.
October 2024 by Vivien Chong
The signages in this place is not clear. You don?t really know where to queue up. The queue is a mess and the people were quite rude.
October 2024 by Ru & Co
Worst experience. This guy called Mirza is called manager. He can barely speak good English, then he calls me a fraudster when I was returning a printer that did not work at all. I had receipt and I had care plan, so I had my rights to return it as it didn?t work. Instead of being apologetic, he was calling me a fraudster and telling me all people do fraud with Argos by returning faulty goods etc etc. I told him I would like to speak to a manager, he said he is a manager, then I challenged him to show me how I committed fraud and how does he know I am doing what others are doing. He couldn?t prove it. His false allegation would make anyone upset. Also he treats female colleagues like harassments, one lady told me she gets harassed by this guy. I am sadden to learn Argos decided to make someone soo narrow minded like him as a manager. I hope a senior manager sees this and hopefully send him to training and he needs to stop accusing customers as fraudsters when he have no evidence. He could get done for libel and slander claims. Argos could get sued because of him. Please train this person before you lose more customers or get a proper trained manager to replace him. Argos as a business don?t have opportunities to have someone like him as a manager, very abusive and accuses customers of something without evidence. This guy would?ve been sacked anywhere else.
July 2024 by Tay Tay
30 DAYS POLICY DOESNT WORK THINK BEFORE PURCHASE
