October 2023 by kedu kera
Worst customer service ever. On line chats closed whenever Wickes operative wanted. Do not help at all. When you provide all information they transfer to somebody else and terminate chats. There is no even place to complain. No more Wickes.
September 2023 by Nicky Harding
Terrible staff, tried to return an online order but manager kept telling me they couldn't be returned in store. Went outside called the head office and they told me to go back in the store as he had given me misinformation. After getting my refund I asked politely why he didn't want to return my items to which he gave no answer just attitude, he then began to walk away muttering under his breath and kicking the shelf, after receiving my paper work I began to leave the store with dissatisfaction in regards to how I was dealt with I said I would be complaining as I walked to the exit. Out of no where I heard fxxk off being shouted at me. I walked back into the store and said excuse me, I asked for him to repeat himself to which he wouldn't. He was quiet and not speaking at this point. All of a sudden once more of the staff members came over he began to become irate. It was as I'd he was showing off or he had grown a pair of nuts when his friends came over. This is now when the situation got more heated and I started to ask for his name to complain. He refused this and began getting more angry as more of his friends arrived, feeling threatened I raised my voice a little to be heard, at this point the other staff are forcing him away to the back of the store. Now this person is really acting up, now he is being held back he is trying to act as if he is trying to get me shouting and swearing across the store. At this point another guy claiming to also be a manager arrives I explained what had happened and how I wanted to complain! This manager and 2 other staff kept refusing to provide me with the details of the employee wo I could make a complaint!I wasn't going to make a complaint but after thinking about it I believe I should. I am in an unfortunate situation where I am currently unemployed but yet you have people like this who are in manager positions. Its unbelievable.I bought 2 products from wickes, each of them didn't meet their description in their advert and to return them I had to travel across London. There is no accountability anymore. Wickes misleading me with the product, as it wasn't fit for the purpose it was made for then they tried to refuse me a refund breaching their own policy.The customer service from 3 of the 6 staff present was absolutely disgusting and the staff clearly don't care for the customers. Out of the 6 people there the other 3 were responsible and polite, unfortunately as they refused to provide names of anyone I can't relay their names but I can 100% describe in detail the person responsible for the threatening and abusive behaviour
September 2023 by hellytanner
Craig you are a star!You helped me a lot today!
August 2023 by Steve Murphy
Great service. Fantastic staff
July 2023 by Matt Vaughan
A very wide range of products in this branch, easy to click and collect with online paying beforehand.
April 2023 by claire Sales
If you are going for something specific, call and check they've got it because the online checker is often wrong. I just wasted an hour and a half driving over.
January 2023 by Vivian Charge
Very help full staff. Thank you. Plenty of parking.
June 2022 by Clayton Francis
Smallest or but still good for most general ironmongery and other things
May 2022 by Derek Pearce
Got everything I needed and also signed up for Wickes Trade Pro and got 10% right there. Very helpful staff. Thank you for your help
May 2022 by Mark Chambers
Staff were extremely helpful.helped me load trolley and helped me put materials in van.only negative was they didn't have everything I needed.
April 2022 by Raj Aru
Knowledgeable & helpful staff , under the tough trading conditions ,I found my purchase with ease,
February 2022 by Ryan West
Very good lady always greets me going in , I feel the warmth . Plus I get the feel like those small DIY shops of old as she always helps ,like today she got her colleague to get a 4" filler knife for me from the stock room Five Stars.
December 2021 by Rajeshwar Ramkhelawon
Poor communication. They changed today's opening hours without any communication.Very poor service.
August 2021 by Tommy Helme
Great staff very helpful
July 2021 by B Krzos
The worst and laziest staff ever. One more laziest than other. More than 200 fance panels in stock. I went one day, no fork lift staff till 11 and no one can take it down. Went next day, fork lift man there but can't do it at the moment.
