“I needed a clear plastic container (volume: 37 litres) that I had planned to buy from Robert Dyas, Wimbledon Broadway. I was heading there, when I walked past Ryman and saw some plastic containers inside. They made me curious, so I went inside and asked about 2 specfic containers -- 1 (35 litres for £14,99) and 2 (40 litres for £13,99). This 2nd container (only one stocked) was most appealing, so I said that I wanted to buy it, but I needed to nip out briefly and I would return soon -- could they keep it one side (reserved) for me ? The assistant (Muslim lady: Haya ?) was unsure and asked her colleague (Latino ?) -- thankfully, he agreed and said to keep it behind the counter for me (the customer !!). I thanked them, told them I would return shortly and I left. I went to Robert Dyas, further down, and browsed their plastic containers -- NOT quite what was shown on their website, and more costly !! No good, so I returned to Ryman, hoping to buy my "reserved" plastic container -- thankfully, still there !! I spoke to another assistant (mixed race ?) and explained the plastic container "reserved" for me earlier behind the counter that she retrieved, and sold to me -- leaving me as a proud / privileged / honoured / delighted owner of a...new...clear plastic container (40 litres), costing me £13.99: a larger container (more volume), costing less !! A super deal, if ever there was one...I owe my heartfelt gratitude and appreciation to Ryman and all 3 assistants above (idenitifiable, hopefully) for going out of the way to give me such outstanding customer service -- tell Head Office that all 3 assistants deserve bonuses / pay-rises for their great corporate conduct shown on this occasion, 13/01/24.THIS CUSTOMER IS GIVING ALL THIS POSITIVE FEEDBACK (MOST DESERVEDLY FOR ALL 3 ASSISTANTS), AND -- THE CUSTOMER IS ALWAYS RIGHT !!P.S. I have described all 3 assistants above, as I recall that day, to help management identify them and commend / reward them deservedly.”
Stationery Stores
Stationery Stores
“I needed a clear plastic container (volume: 37 litres) that I had planned to buy from Robert Dyas, Wimbledon Broadway. I was heading there, when I walked past Ryman and saw some plastic containers inside. They made me curious, so I went inside and asked about 2 specfic containers -- 1 (35 litres for £14,99) and 2 (40 litres for £13,99). This 2nd container (only one stocked) was most appealing, so I said that I wanted to buy it, but I needed to nip out briefly and I would return soon -- could they keep it one side (reserved) for me ? The assistant (Muslim lady: Haya ?) was unsure and asked her colleague (Latino ?) -- thankfully, he agreed and said to keep it behind the counter for me (the customer !!). I thanked them, told them I would return shortly and I left. I went to Robert Dyas, further down, and browsed their plastic containers -- NOT quite what was shown on their website, and more costly !! No good, so I returned to Ryman, hoping to buy my "reserved" plastic container -- thankfully, still there !! I spoke to another assistant (mixed race ?) and explained the plastic container "reserved" for me earlier behind the counter that she retrieved, and sold to me -- leaving me as a proud / privileged / honoured / delighted owner of a...new...clear plastic container (40 litres), costing me £13.99: a larger container (more volume), costing less !! A super deal, if ever there was one...I owe my heartfelt gratitude and appreciation to Ryman and all 3 assistants above (idenitifiable, hopefully) for going out of the way to give me such outstanding customer service -- tell Head Office that all 3 assistants deserve bonuses / pay-rises for their great corporate conduct shown on this occasion, 13/01/24.THIS CUSTOMER IS GIVING ALL THIS POSITIVE FEEDBACK (MOST DESERVEDLY FOR ALL 3 ASSISTANTS), AND -- THE CUSTOMER IS ALWAYS RIGHT !!P.S. I have described all 3 assistants above, as I recall that day, to help management identify them and commend / reward them deservedly.”