December 2023 by sunrise sunshine
Worst customer service ever on shoes side. It took them 20min to come and help me and Bald guy was extremely rude and didn't care what I wanted size and colour and when I asked that I wanted different colour he said I didn't ask. Why would I not ask if that's the one I wanted. Even lied about the size that it doesn't come in size 3 instead they ran out of the pair. And what asked when will be the next dilivery the girl replied they don'tkno. Shame in you guys.. careless staff works there
December 2023 by Tariq
I came in to purchase Nike Pegasus 40 trainers for an upcoming marathon. I used a gift card, which there were some issues with, which required multiple visits. So why 5 stars? The service each and every time was incredible. Extremely helpful staff, and a manager that even went to the lengths of making a call to the gift card's HQ to sort out the problem. There were multiple staff members who went the extra mile for me in store, which is a testament to the leadership there and the overall team culture that's been cultivated. But I have to give a special shout out to Takiyah, who not only took care of my order in store in an apt, patient and friendly manner, but I also observed her (as she helped me, on a busy shop floor) say she would help the customer behind me with a stock enquiry on a shoe. She could have said "I'm busy" or "wait for my colleague" but her proactiveness in that moment warranted a review from myself! This young lady is an asset to your team, and I hope she is celebrated, amongst the other fantastic staff in store. Thank you :)
December 2023 by Mimo Krastev
Before you shop in there, you need to know the following :Make sure you going to keep whatever you purchase cause they are not giving money back if you decide to return the items. Only store credit. And second - quality of the products they are selling is very questionable. Not really sure all the stock is genuine. Most of the products look like cheap Chinese low quality replicas
November 2023 by Top Abdo
In general , I have had a great experience shopping in the store . None is perfect .
November 2023 by Heisenberg
Poor customer service. Not even one member of their staff on the first floor, to help. Just enjoy walking around the shop floor. After finding someone to speak to, they didn't look interested in helping me.
November 2023 by QUEENIE CEE
Had a wonderful experience in this shop. Great customer service from man like Kieran. He went above and beyond for my son, who was looking for a particular pair of football boots with laces. He could only find a pair without laces.Kieran tried to give him other options. But my son was quite rigid with his choice of boots. We were about to start ordering online when Kieran went back to the stock room and found the exact boots, with laces and the right size too.Apparently, someone had put them in the wrong place. Saved us the bother of waiting for delivery etc.Bought the boots there and then, big smiles all round. Really appreciate your work ethic Kieran. Sports Direct you need to make sure he is paid extremely well or promoted.?
October 2023 by Cristiano Michkinis
Supposed to close at 7pm, ive arrived 6:50 and wasnt allowed to pick up the boots. Dont say 7pm if it isnt, wasted 40inutes drive.
September 2023 by Sunshine Shunshines
Bought clothing , nice quality thank you .Bought Nike trainers have foot problem. Some Nike trainers should be banned ! Never buying Nike trainers again
August 2023 by Fa Jin
Professional service, people are kind, smiling, responsive and constantly ready to help customers.My experience was excellent.There you will always find something for yourself .I recommend!
August 2023 by Nazir Ahmed Chowdhury
The worst customer service ever.I have been there to buy a pair of Nike shoes. I have paid for the shoes and I had to wait 15mins to get the other piece of shoes at the store, when I asked them about the customer service, they said that's how they do it in the store.Please do not go there as you have an option to go to JD stores next door.Never going back there again
July 2023 by Lewis
Large Sports Direct, which will likely have what you came in to get! I've seen a lot of reviews stating that the customer service isn't very good, however, it all depends on who is working; I've never had any issues.
June 2023 by Clapham Junction
Culture of poor customer service! Like most people that frequently shop in a sports direct I don?t expect exceptional or even excellent customer service. However you do expect a certain level, the customary ?thank you for waiting? when waiting for the one staff member to finish dealing with a query on an exchange standing behind 4 till points while other staff in the store do their best to avoid eye contact and actual work. Neither to do you expect staff to roll their eyes and huff and puff when they tell you there is no queue down stairs. Even after you explain that 5 people in this queue have now taken your advice and I am next in the queue, perhaps I will stay where I am. Store has had a recent refit. Shame the staff are as poor as they have always been.
June 2023 by Soso Zaza
Staff is unbelievably rude!I wasn't expecting a 5 stars service but having to chase staff just to get an answer!!I said to a staff: 'excuse me', without asking what I needed, she said 'you need to go downstairs to pay'... I was actually looking for an item.And that carried on and on.In the left all items, and went to ask for manager, explaining I've been waiting for someone to give me the right size, his answer was: 'if someone is busy, you have to wait'It will take a long time before I go back there...
June 2023 by Jay A
A really good Sports Direct branch. It looks smart with new refurbishment and was helped by Keylon who assisted me in buying the suitable shin pads I need, great service from him.
June 2023 by Faisal Khokhar
Poor customer service. Don?t bother helping customers. Management don?t care about customers walking out. Don?t bother going if looking got trainers. Only go if you can help yourself
