August 2025 by Sandro Tubertini
Normally you cannot find much variety at this shop. If you need something quick and cheaper opt for Amazon. Also, the shop normally closes before the time adverted on the door.
July 2025 by Zameer Hassam
The staff here are always very friendly and courteous and always willing to offer advice whenever I ask.
June 2025 by Bev Applewhaite
Excellent customer service. I bought a fan and they assembled it for me. Very kind of them. Overall friendly and efficient staff. Good product as well so far.
April 2025 by William Gray
Excellent Customer Service. I made an error in dropping off a parcel for collection by DHL, the staff were very understanding and helped me resolve my error. Many thanks. Will be back.
April 2025 by Wolf Swan (Apocalypto Man)
Robert dyas, great store great company
April 2025 by Georgiana
My experience describes an online order.
I will leave the review here as their customer service are absolutely disappointing.
I have purchased one of their premium parasols at £566.99 in July 2024. Delivery was extremely late and only arrived beginning of September 2024 so we did not use it at all at that time as summer was over already.
We used the parasol in April 2025 for the first time and amazingly the top solar panel came off and left a huge hole in the parasol on the first use!!!
I emailed Robert Dyas to ask for a solution. A customer service person called and asked security questions which was absolutely annoying given that they called me on the phone number of the order, I did not call them. They decided to hung up on me after I challenged their illogical and time wasting security procedures.
Eventually they sent an email asking me to choose from some options: replacement, refund, repair. After I have chosen the preferred option they replied saying that there is nothing they can do as the fault was reported after 30 days of purchase.
However, under the Consumer Rights Act 2015, the goods should be of a good quality and last for a long time especially an item that should be of top quality and high price point. They are trying to go against the law because the 30 days have passed.
They deserve 0 stars for even trying this and they deserve being taken to court for trying to take advantage of honest customers that have paid a fortune to get a low quality item that is not fit for purpose.
Will absolutely avoid, never again.
April 2025 by Gianni Di Mauro
It had everything you needed for gardening.
February 2025 by Amanda Batt
I visited this local store to me. Tge customer service by the two staff was shocking. Especially the young blonde girl. I will never purchase anything from that store again. Why would anyone want to support local buisness when you receive customer service so bad. 0 star rating!
October 2024 by Ha Jhpp9020
Sent me broken item. Asked refund, but they denied. Will ask Citizen Advise for Consumer's right Act 2015.
May 2024 by Dan O
Came to this store on Sunday and the 2 young girls were extremely helpful
February 2024 by Eesha Bale
Needed to replace a hoover that was still in warranty and thought had the correct receipt but unfortunately not. Nevertheless, the manager on duty on 21.01.24 said that he couldn't use my bank statement as proof of purchase going back 6 months. I know this to be untrue because the same store helped out once before, when I didn't have the receipt and the purchase was about 6 months.Your.manager on duty that day needs training on customer service as he was blunt; nearly tossed the receipt in my face.
December 2023 by Zita Mezei-Sebestyen
Friendly staff & nice selection of products.
November 2023 by Greatsage118
Friendy staff.
June 2023 by Helen Swanton
Really helpful staff. They have put themselves out to help a few times that I've been in. Robert Dyas have absolutely everything I need and I choose them over Amazon for everything. We need to support shops like this one. Thanks all involved!!
April 2023 by Eirini Tzima
I am very satisfied with my purchase once again from Robert Dyas. Very good service, everybody who works at Wimbledon store is very helpful and this time Alex helped me to find the best parasol for my needs. Thank you.
