July 2023 by Karbala ismypassion
Good selection of clothes and summer shoes in stock
June 2023 by Lady Tee
Great selection of clothes, shoes and items. Friendly staff members. They need more tills to reduce the line/queue
May 2023 by Faiza Usama
New look always has something for you. Though some of the styles are very person specific but overall lovely helpful staff and nice place to shop at a reasonable price.
January 2023 by Faye
Terrible experience on both occasions that I've been to this store. Ridiculously organised store and poor service. Fitting rooms not open. Deal signs (e.g. 50% off) placed directly above the wrong items to deliberately mislead you so that you buy full price items. Staff left security tag on a jumper I bought. When the door alarm went off I waited around for a good few mins and no one came, so security is also non-existent.
January 2023 by Natasha Ashlin
Rude unhelpful staff! Disgusting customer service. And ridiculous policies on boxing day.
January 2023 by Osama Qaiser
Great place, but exorbant yet Sales are ON !!Be there !!
December 2022 by maria nwagwu
Where do I start... looked liked some sort of staff huddle on the shop floor, when I approached for assistance, I was told, someone else would be called to assist. Note to New Look - tell your staff to have their meetings in staff rooms and not on the shop floor where customers can mistake them for staff actually doing their jobs. They literally looked at me like I was in their way. No smiles, no how can I help you, nothing. I had to impose my query on them! Shockingly poor customer care. I selected what I needed, then used the unattended fitting room, and finally went to the till to pay, where management continued to conversate with the lady serving me, who barely gave me any eye contact whilst engaging in her conversation! Shockingly poor conduct, customer care and example to younger less senior staff! These managers are also responsible for staff training I assume! Today, is why I mostly shop online, online didn't kill the highstreet, poorly trained staff and poor shop managers did! I'll need ro be fairly desperate before I step foot in this store again!
December 2022 by Tahia Tabassum
Dear lady in the till downstairs,Please do not ever respond to a customer 'Are you next? Because the queue's that way.' I don't know what kind of day you were having but you still shouldn't make someone else's worse. I just had a question. And there were two of you standing at two empty tills. Apologies for not seeing the line.
September 2022 by Tom C
I don?t think the top floor temperature is legal. Hot and not ventilation whatsoever. Clothes are mixed I size and because it was too hot I have to leave the shop
August 2022 by Fatima Rawji
You can never go wrong with new look clothes. Love how they have styles that suit every one!
February 2022 by Jacqui Niles
Being a big fan of New Look I visited the Colliers Wood store yesterday and as usual it as great. David the assistant was extremely helpful and an absolute credit to your team. Thank you for all your help yesterday David, keep up the good work!
February 2022 by May Jackson
My clothing was screwed up instead of folded by an incredibly rude service assistant who was upset I interrupted her chit-chat and asked to fold the clothing myself. Even ruder when I said I was going to speak to the manager (who thankfully apologised) and write to the CEO.Never again!
February 2022 by Dawn Spragg
Was over Joyed to see a store that caters for style in over size 18 .The store was clean and the workers helpful .
November 2021 by ?????? ???????????
Friendly, kind and responsive team of professionals. They helped me fully in choosing Christmas presents for my daughter.
November 2021 by Vesela Gospodinova
Friendly, kind and responsive team of professionals. They helped me fully in choosing Christmas presents for my daughter.
Thanks!
I recommend!
