January 2024 by Yasmin Sheen
I always find what I?m looking for, staff are very polite and smiley which is great
December 2023 by Katrina
i was buying lunch for work and the workers followed me around the shop i confronted them and they said they weren?t following me, i feel embarrassed for them as im literally in there every day
December 2023 by Steve Altneu
Good selection. Expensive. I use it as a top up.
September 2023 by Jenny
I occasionally select this branch to collect my orders from John Lewis. I am always asked to prove my identity when I collect MY OWN parcels. However, when my partner collects my parcels for me, he is told that only order number is needed. I don?t know whether this inconsistency is due to their staffs? different understanding of the procedure or the racial difference between me and my partner.
June 2023 by Charlene
Rude and unhelpful staff. Messy shelves. A tiny store not a great selection. Having a menacing looking security guard blocking the entrance tells you all you need to know about this store. Avoid it.If you must go to a Waitrose, go to the larger one on Alexander road. Or better still pop in to M&S in centre court. No I don?t work for M&S.******** edited ******I?ve just read the other reviews and it seems I?m not alone, especially regarding the security guard. Read all the reviews and shop elsewhere*******update*********Nothing has changed. Will not be spending my hard earned money there anymore.Service poorQuality of food and selection poorBouncers on the door. The whole vibe is just horrible. There?s no reason to go into that store. Such a waste of prime retail site
June 2023 by Robin
Fantastic shop but they have to fix the self service card payment machines which never work. Please make this a priority
April 2023 by Neil Hatton
Pathetic self service machines make for a terrible shopping "experience" unnecessary security as though it is a nightclub when they clearly don't have enough actual staff. Please tear it down and build another shop which looks after it's customers. And invest in some decent self service machines.
January 2023 by James Andrew
Worst ever experience. The dark till lady was disgusting, horrible and extremely nasty, unable to communicate like a normal human without shouting violently at customers. Horrific service by the dark till lady; not the first time and I had to speak out. Completely unacceptable and unprofessional. Store manager must take action - not the first customer to experience this from the dark till lady.Fed up and will never return.
January 2023 by C J
Well it's so small and cramped in here.Myself and the other customers and staff were so pressed up together, that I left feeling like I needed to buy a contraceptive pill. There's a great selection of food that I haven't seen in other waitrose stores. But I was peeved about a weirdo security guard following me about like tinkerbell through the aisles and staring at my hands, which only held a water bottle and a basket. Perhaps he thought the bottle was from his store, but by the looks of my tatty thing (I have used and reused for the past year until it says Yoric instead of Volvic), anyone with half a mind could see I was just a customer minding my own business.
October 2022 by Thomas Hengstberger
Very nice little shop, had everything you would need in a hurry
August 2022 by Ton Kilsdonk
Convenient!
August 2022 by Jamie
Worst ever experience. The dark till lady was disgusting, horrible and extremely nasty, unable to communicate like a normal human without shouting violently at customers. Horrific service by the dark till lady; not the first time and I had to speak out. Completely unacceptable and unprofessional. Store manager must take action - not the first customer to experience this from the dark till lady.Fed up and will never return.
August 2022 by Me Who Else
Terrible customer service. Instead of apologising for their mistake, I was shouted at for nothing by a black woman - I had to say this to describe her as she is the only terrible one I experienced there. I remember her being V. rude & abrupt before. Worst Waitrose experience ever. Won?t go there again. Wasted my time and mood for a day!!!!
July 2022 by C
Well it's so small and cramped in here.Myself and the other customers and staff were so pressed up together, that I left feeling like I needed to buy a contraceptive pill. There's a great selection of food that I haven't seen in other waitrose stores. But I was peeved about a weirdo security guard following me about like tinkerbell through the aisles and staring at my hands, which only held a water bottle and a basket. Perhaps he thought the bottle was from his store, but by the looks of my tatty thing (I have used and reused for the past year until it says Yoric instead of Volvic), anyone with half a mind could see I was just a customer minding my own business.
July 2022 by Terry Poole Smith
Great that it's open till 10 o'clock on Sundays
