March 2024 by Rez Gampal
Jeremy and Ricardo are awesome! They went and beyond to help me getting my bike and accessories! Thank you so much
February 2024 by Carmel Jackson
I didn't purchase on this date as I just went to browse, but I had a chat with the store manager and he was very helpful and had very good product knowledge, he is well informed and knowledgeable on bikes and bike parts, as am IGood experience overall
February 2024 by Christopher Dizer
Very poor service. I went this Saturday initially at 12.15pm to be told the repairman was on his one hour lunch break. I returned at 1.30pm, to find they had two people serving in the shop. A lady had arrived just before me with a problem with a bike she had recently bought. The only server (the repairman) who apparently could help her then occupied himself with her. I was asked by the other server (who was apparently unable to do anything) to wait by the repair desk and having waited for over 15 mins I asked how much longer, to which the reply was 'I don't know'. How can a shop exist like this?
January 2024 by Lesley Phillips
Brilliant, knowledgeable customer service. They genuinely try to save you money and not up-sell you stuff you don't need.I always said I wouldn't get a bike because they were too much maintenance, but since inheriting one a few month back and giving it a go, the staff in this shop have been a godsend. I've meant to review a few times but after another great experience today, finally made the time.Great work guys!! Thanks so much for all your help!!Highly recommended ?
January 2024 by Alessandra Pavolini
Three people not busy unable to fix a stand or book for it. Obviously they are paid anyway as two of three were chatting nicely and one was working very upset. A place I would never recommend anyone to ever step foot into
December 2023 by Antonio Ferrín
Really bad experience. I left a new carbon wheel for repair (replacing broken spoke) at 10am on Saturday and was told by the mechanic that it would be ready in a couple of hours.After not hearing from them, I went to the shop at 5pm and the same guy told me that he didn?t have time to do it and I?d had to wait until Monday. I then asked to get the wheel for repair by another mechanic but they had placed part of a spoke and nipple inside the wheel and the guy didn?t know how to take it out, so I left the wheel.I called on Monday at 1pm and the main mechanic hadn?t received any info from the other guy (who was not working on that shop that day) so my wheel was there waiting? the mechanic tried to get the nipple and spoke out of the wheel (it?s a deep section carbon frame) in front of me and spent 30 mins without success. He apologised and told me he would try during the week.I then decided to take the wheel home and got the piece out in just 10 minutes (photo attached).Brought it to a local mechanic and got my new spoke fixed and wheel trued in less than 30 minutes.
December 2023 by ROCOCO?s Indoor Jungle
Good service on bike, but so much delays.The 2-3 days service turned 2 weeks.I do believe the staff can benefit in a better system of handing over of message to each other. For example, I spoke to one of the mechanics on the phone confirming acceptance of repair costs and to proceed. 2 days later I received an email stating that I have not yet confirmed cost.In addition, they also misplaced the pitlock of my wheel, and then realised it was tied on the bike all along.This is not an isolated incident. It happened several times.My year silver plan bike service is coming to an end in 2 months. I will not renew it.
December 2023 by Paul Brown
I was served by Amilia in Wimbledon. She was so helpful and couldn't have done any more to help. She knew exactly what I was talking about when it came to my girlfriends bike wheels and tyres. What a great experience and I would most certainly shop there again.
November 2023 by Marcy Richardson
Fantastic customer service. Amelia was incredibly helpful and knowledgeable in store yesterday.
November 2023 by Edo Schets
Came here with a punctured tyre. They fixed it on the spot in 10 mins for hardly any cost. Recommend ?
November 2023 by George Palmer
I've been in a few times over the last few years and the bike mechanics are always very helpful and knowledgeable
October 2023 by Rod Jenkins
Long lead time to book a service and then over a week later they still haven?t started the service! I have therefore cancelled the service. Beware booking a time slot does not mean they will actually touch anytime close to that time slot!
September 2023 by Vinicius Faria De Barros
I arrived at this store totally lost, not knowing what it's like to have one of these new bikes. The assistant manager Evaius help me, from the Wimbledon store. He was really a perfect professional, It helped me with all my doubts and really, I left there with the certainty that I will always go back there to buy something for my bike. Thank you for all the attention and respect with me and my bike. ????
September 2023 by Eun Ah Ko
Jeremy, the assistant manager, helped me yesterday and today to get me my first bike. He gave me a run down from locks to different styles of wheels, even helped me ride a bike for a few seconds for the first time. Thank you again Jeremy and Evans Cycles:)
September 2023 by Rafi Mandel
A quick shout out to Jeremy the assistant manager Wimbledon who is exceptional at his job a true credit to Evans cycles. Thank you Jonathan
