October 2023 by J J
Whether shopping, dining or just browsing, just love the ease of this well laid out department store ( especially on rainy days). The service is exceptional! In every department, I found staff friendly and helpful.
October 2023 by Michael Walker
Lovely store with a range high quality products, clothing, furniture/ beds, toys and more. Pleasant helpful staff.
October 2023 by Carol
Attended the Dior event with Chrystal and Ellie - had a fabulous time, extremely knowledgeable and passionate staff who are a delight to meet, we thought it was fun, well thought out and very informative learning about the Dior products. Obviously we spent too much but have started our Christmas shopping already. Highly recommend thank you Chrystal and Ellie!
October 2023 by Joanna Goodman
Friendly and helpful staff. In particular, very helpful Mac Cosmetics MUA advised on the best foundation match. He took care to find the best shade to match my complexion and provided samples to try. He was knowledgeable and thorough. This is extremely helpful when buying a new foundation line.
September 2023 by KT Was Here
Ely's is a wonderful department store with a good range in all departments. The women's clothing section in particular is terrific. Its every bit as good as John Lewis. Its my first port of call when I go shopping.Staff are also friendly and helpful without being pushy. From time to time I worry that Ely's will close because of competition from online shopping but every time I go it is buzzing. Hopefully it will be a Wimbledon fixture for years to come.
September 2023 by Jenny
Bought a jacket in Whistles this afternoon.The blonde sale assistant was very unprofessional, especially when she realised that I was the one who wanted to buy the jacket but not my friend. Relatively better attitude towards my friend, who looks like her. Rude and commanding attitude towards me while I tried to put the other jacket back. Never had this kind of experience before in other department stores.Two-star is for the good selection of brands.
September 2023 by Paula Tarin
Zahra at the Hourglass is just amazing! She really puts and effort to give You best make-up recommendations and tips. I do shop quite a lot in a beauty sector and I have to say, that I haven?t had such a nice time at the make-up counter in a long long time. Experience, that You need at a luxe brand station ?
September 2023 by Rakele Romano
Terrible experience.I purchase an item online from this shop, I paid for next day delivery and, it has been 10 waiting days.Their customer service is unexistent: I called many times; I emailed 3 times. I messaged via Facebook. No answer, no signs.I have lost the item and the money and, I don?t get a hint of assistance.They didn?t even get back to me.Just Avoid.
August 2023 by Mini Lada
Ely's is a lovely store and have been shopping there for many years. This slowed down after covid but today I went in the store for make up. I was met by Denise in the Lancôme counter and oh my she is a superstar. She is super knowledgeable about the products and in one look knew exactly which under eye concealer would be best for my colour tone. She is extremely patient, professional and her calm demeanour and interest in really helping me has made my experience an absolute pleasure. She took the time to help me decide and advise me. If there is anyone out there looking to buy Lancome, I recommend they head to Elys and ask for Denise. They will not be disappointed
July 2023 by Chris Kendall
Update 05/07/2023Elys were as good as their word when they said they would get in contact with me in their response to this review. I was phoned the next day by an apologetic, helpful Elys employee who apologised profusely and sent the missing order free of charge to me. I've updated my rating appropriately.Original review followsI'm afraid I really can't recommend Elys for online shopping - their customer service has been some of the worst I've experienced in nearly 25 years of buying online.On the 8th June, I ordered some Molton Brown cologne as a present for Fathers Day. The price was the best I'd seen, and the ordering process smooth. So far, so good. On the 13th June, there was a knock at the door, and the Parcelforce man was standing there. He said he hated to be the bearer of bad news and showed me the opened, empty envelope from Elys. He asked if I wanted to refuse it, which of course, I did. This was unfortunate, but not a big deal. It's how the vendor handles a situation like this that counts.I immediately emailed the Elys customer service address, which raised a ticket in their help desk system. Apart from the automated email telling me about the ticket, I'd heard nothing back, so around the 15th June, I clicked the link in the help desk email, hoping to see an update. This told me I didn't have an account. I tried to sign up for an account, to be told my email address had already been used. I tried to reset the password, to be told I didn't have permission. I emailed again.On the 17th June, I phoned the number on the site. The best option from the available choices was Reception, and I spoke to a lady who said someone would call me the following day. No-one called me. 19th June, I called again - no answer, but I left a voicemail. No call back. 20th June, I tried again - left a voicemail, no call back. 21st June, I ended up going through to Buying Admin. The lady who answered hadn't heard of the Customer Experience team, but tried to put me through to 'someone'. Ended up at the voicemail, where I didn't bother to leave a message this time.As Fathers Day had long gone, and I tried to contact Elys at least 6 times online and on the phone, I gave up and raised a chargeback request with my credit card provider. It pains me to write a negative review like this, but it feels important to warn others of the risks of using Elys for online shopping.
July 2023 by Liz J.
As far as a department store goes, this is definitely the best in the area. They have a great selection of clothes, make up, gifts, food etc. They also cater to different price ranges which is nice if you're not looking to spend too much.We didn't have the best experience at the nail salon however (see separate review for Londora Spa). Staff, in general, are friendly and helpful.
June 2023 by Sasha Dixon
Recently brought a new fragrance from Elys and had lots of help from Frances M at the perfume counter, she was patient, listened to my preferences and helped me find the perfect perfume for me. Thank you so much, will definitely return!
June 2023 by Evie gash
Visited Eye Candy today to have my eyelash extensions removed. The manager was very professional and sympathetic. I had extensions applied somewhere else but hated them so was very worried about how they were going to remove them. I needn?t have, she did an amazing job. Will definitely visit them again.
June 2023 by Zena
I frequent Elys and have had few positive experiences. I have to champion the lovely ladies at Clinique, All Saints, and the Alteration Studio, for their often cheery dispositions and great service. The same cannot be said for the majority of the other staff. My most memorable experience is from the start of the year, when I went in wanting to refresh my wardrobe, I had about £1000 to spend. I walked around the entire women?s fashion department, not one staff member approached me or even gave me a smile. Truly awful customer service from a department store with so many high end brands. It came to a penultimate bad experience when I tried on jeans at Levi and went into the changing room, a member of staff took note of how many pieces I took in with me. I came out to ask for a different size, no one was there, so I got them myself. When I was done trying on, I was barked at by a member of staff asking what I was doing. She said I wasn?t allowed to try on without permission. I tried to explain that her colleague had spoken to me, but she wouldn?t listen. She just ripped the jeans from me and shoved them behind the till. I walked around to the shoes to try on some uggs where I was served by what had to be the most miserable woman I?ve ever met, after getting the size I asked for she THREW them onto the chair next to me. After trying them on, and being watched by the member of staff who I can only imagine was imitating some kind of zombie by the way she was drearily staring at me, I placed them back in the box and left. I ended up going to uniqlo, despite being staffed by teenagers they do a great job, and offer free alterations on their jeans! Wimbledon is so lacking in its stores of late, Elys might as well not be there either unless they massively step up their game.
June 2023 by Ali Richardson
They move with the times at Elys, stocking fresh current brands and changing up pretty regularly. I can always find something I like each time I visit and I visit frequently. A true gem in Wimbledon