March 2024 by Rose Goutte
Very pleasant staff and makes it easy to find good quality products at very affordable prices! Thank you so muchA French traveler :)
March 2024 by David Ross
Great staff great atmosphere, great selection of drinks well done guys
February 2024 by Mel M
Today i was here and there was a helpful sweet chinese girl after the cash register :)
February 2024 by Y L
Very nice teas. Many samples to try from at the store. Staffs are friendly and helpful
February 2024 by Eleonora Maccarrone
AWESOME!!!! On February 2nd I went to this store and purchased £47.50 of products which were regularly charged to my card. With the excuse of having my email and registering on their portal, they take time to then tell me that the transaction was not successful and that I would therefore have to pay again!! I ask several times to see and have proof of the rejected transaction and they tell me "it's not possible", that I would receive the cancellation shortly. Very suspicious, I decide to swipe another card and collect my purchase. To this day I am still trying to get my £47.50 wrongly withheld by them!!! Licensed scammers!!!!!! And I would like to say to the Italian "manager" that she should handle complaints better and not pretend nothing happened, but above all she should do a follow up when it comes to money unduly withheld from customers!!!By the way, the receipt sent to me by email is only £10.00 instead of £47.50, quite strange!!!!Obviously everything will also be reported to customer care because that day another person was also a victim of your lack of professionalism!!!!
February 2024 by Claire Hannan
Always find something to buy in here. Lovely choice of tea's with free samples to try before you buy.
February 2024 by Martenca
Amazing store with many interesting flavored teas which you can taste. Friendly and helpful staff. Have bought limited edition Ginger and Pineapple green tea, can?t wait to taste it. Very good value for money. Will definitely come back for more. Attaching pictures for reference. Enjoy ?
February 2024 by Sebastián Iriarte
Fantastic personnel, helpful and cordial. While the tea I was looking for was not in stock, they did as much as they could to help me find it.
January 2024 by Dimitrie Dorgan
(I'm a snob?)Beautiful little tourist trap in the middle of the attractions for visitors.The staff is mildly knowledgeable but very courteous.Usually overcrowded and if you know what you want you can probably find it online with less hastle.Worth going in for tastings if they are offering anything and want to smell some teas.
December 2023 by Mary Soane
Very busy, helpful staff & love the free samples.
December 2023 by Ernest Pawlowski
Very friendly staff. I was able to sample some of the teas before buying them. Thank you.
December 2023 by Travis E.
Their teas and products are lovely. I gave them a rating of 2 for their poor customer service. After placing a large international order for teas and a beautiful tea pot they shipped everything inadequately. So the teapot of course came broken. Rather than address the issue they just refunded the money rather than replace the inadequately packed teapot. Quite disappointing and just idiotic the way the teapot is packaged.
December 2023 by Morgan Lugagne
My partner was overcharged at this Whittard. She raised the issue with the cashier when paying, who told her that the price displayed in the shop was wrong. The cashier then removed the price tags from the shop. When she got home, she realised the receipt (which she received via email after leaving the shop) contained an additional item which was the same price as the overcharge amount. She called this Whittard and explained the situation. She was told to go to any Whittard shop in London to get a refund. We went to another shop and they denied our request.Very disappointed that Whittard allows this kind of scam in their shops.
December 2023 by Amelia Harris
The staff were lovely and polite. Also the hot chocolate was amazing.
November 2023 by s.k. Srivastava
Well stocked store. Lots of tea, coffee and hot chocolates to choose from. The staff is caring and friendly. Product quality is excellent. A great shopping experience!!