March 2024 by Fabio Massa
What a horrible customer service. Girl at the counter was the only kind one who asked what was my problem and if I knew what sort of treatment I previously used but unfortunately didn?t remember the name of what I took two years ago. She went then to check with this horribly rude tall middle-aged man who not only was dismissive and disrespectful towards me and towards the girl but after being told ?no medicament for your condition will be given from the counter? and my third request for a simple painkiller, this man just replied ?just give him some paracetamol? as if I couldn?t get it myself from any shop. If I?m in a pharmacy is because I?m actually in pain since I can?t even walk. Rude service, annoyed behaviour and zero effort to help. If this is what you are maybe choose another profession. I feel sorry for that girl at the counter as she was the only one apologising but I was so frustrated I just walked off turning my back to them. Just terrible.
December 2023 by MP Consulting
Very unhelpful , haughty, rude man refused to fulfill my prescription from a reputable doctor from the HCA Devonshire Clinic. I will never come here again and waste my time with these people. Beware as this pharmacy does not accept electronic prescriptions!
September 2023 by sarah king
I was sent to this pharmacy by 17 Devonshire St as they didn?t stock the medication my eminent cardiologist had prescribed. I was told - without a hint of apology - that they were unable to give me the prescription because it hadn?t been signed in ink ( it was a biro signature on a prescription very clearly on the notepaper of the professor concerned).When I protested and asked the name of the young woman who had told me this ( as I was intending to go back to the clinic and explain what had happened) , she told me very aggressively that she wouldn?t give me her name. Appalling customer service
June 2023 by M A
Cordial staff who listened carefully & well informed. I walked out with a special foot insole that I need. Sara was pleasant & so is Nabil. Thank you both for professional & friendly help.
April 2023 by Mohammed walid Azzouz
The best pharmacy I?ve ever been to, excellent customer service and the staff are very helpful, thank you for all the support
April 2023 by Kirill
Absolutely horrendous place run by a bunge of crooks and liars , I will be exploring legal action against this company. They deliberately sell products like insoles at higher prices with defects, and they will not refund as their policy is taylored accordingly. AVOID this place at any cost !
March 2023 by F D
Lovely big shop with comfortable seatingGreat range of other the counter products as well as all the medical necessitiesStaff very helpful & attentive, you are not made to wait any longer than possible
February 2023 by Shelley Harrington
They had the medication I wanted in stock as four of my local pharmacies couldn't help. I will definitely use again. Excellent Service
December 2022 by B Sloane
Always friendly and willing. The staff are great.
October 2022 by Terri Cartwright
Really rude and dismissive chemist. Told I might get my prescription at John bell and Croyden like it was something I should realise they would never stock. I got it on the high street at very friendly pharmacy.
October 2022 by El J
The staff here are so friendly and helpful really happy with the service I receive from them everytime I visit the store :)
October 2022 by Loulou Blue05
Amazing customer service ! A huge thank you to the Welbeck team for assisting me in a quick and efficient manner.
October 2022 by Gita Osei-Bonsu
Had a lovely experience! Was served my a friendly and smiley woman who brightened up my day!
August 2022 by Kate Brown
I had never used this pharmacy before but I needed to start my prescription as soon as possible and they were the nearest. I asked for a little water to take a tablet and was shocked to be told that the only water I could have was to buy a bottle! I have often in the past needed to start a course of treatment as soon as possible but I have never before been refused a little water. I went across the road to the pub who were only too happy to give me some water in order to take a tablet. I would warn any customers to this pharmacy they only want to make as much as they can out of their customers rather than do their best by them. No doubt had I need the use of any emergency equipment they had, I am sure they would have been there with a card reader to charge me as soon as they could. Kindness is more important than money.
May 2022 by Cristina Baixauli Garcia
They take forever to prepare your prescription and the staff are just not friendly. Its worthwhile the 2 min extra walk to Medesil Pharmacy. Plus Medesil opens at 9am.
