August 2025 by Caren Missiasp
Amazing pants! Usually they won?t fit me! ? #YOLO
July 2025 by Isabella Koy
The worst customer service you could experience in your life. Very negative, unhelpful and rude service. Overall, an awful experience.
July 2025 by Lois Hinder
Way too hot to buy any clothes. I tried really hard to buy something but I couldn?t because I was too hot!
July 2025 by Mia Jones
Way too hot in here. Had to leave immediately seems like there?s no air conditioning
July 2025 by Caroline Diggle
Love the clothes. BUT the sales assistant, behind the till was unhelpful, blasé and had poor customer service. My issue was sorted out eventually but I was made to feel as though I was a pain. And it took my quick thought process to sort it out rather than anything she did. I almost paid £11 more than I should have. Also wasn't informed that I could save 10% by opening a UO account.
July 2025 by Harriet Burne
This shop disgusted me ,we needed to return a top to replace with a different size which we got about 30 minutes before hand .The lady at the till was awful we explained our problem and she started laughing along with all the other workers . We were late for our coach . In the end we said to her to call her manager and it took 10 mins for him to walk down . Then all the workers were laughing at us and the lady just walked off . She wanted a bar code which was supposedly on the online receipt. The only reason I'm giving it one star is because the manager was really lovley and understanding and it took two minutes for him to sort it out . I hope this lady is fired she was dreadful.
July 2025 by Lana Hunziker
Horrible customer service
July 2025 by InDivo_x
Kids love to shop here. However, on a hot day the place is unbearably hot.
July 2025 by Judy
Love this urban shop has a lot of choices, minus a star for the summer no aircon?
July 2025 by Patricia Da Silva
Went to the store on Tuesday 1st July during the 32° heat. Went to other shops, didn?t have a problem with temperature but this store was unsafely hot and not suitable for customers. I found it to be hotter inside than outside which was not nice. It was also hard trying to get customer service since the workers were standing by the mini AC units they had, which I can?t complain about as they had to work in the heat. It?s not fair for us customers because we had to hold our items as they have no baskets for us to use and couldn?t receive the standard customer service which is not nice because it?s not fair for them to work in either. It seems like the store temperature is a big problem as I?ve read the most recent reviews and seen it brought up a lot. Please consider and prioritise your customers opinions.
June 2025 by steph kia
I?m disappointed to report that the issues I raised a couple of months ago regarding the store?s extreme heat and poor customer service remain unresolved. Shopping in such conditions is uncomfortable, especially with the overcrowded sale section being shoved into small area making it hard to browse the clothes and move freely. The lack of clear signage further complicates the experience, forcing me to walk around aimlessly to find basic areas like the fitting room or shoe section. While I noticed an improvement in customer service, with staff being more approachable, the store remains disorganized. When I attempted to formally address the heat?given its potential health risks?I was told there was a lack of management available, which I found unprofessional. Overall, this was a disappointing experience, especially for a brand I otherwise enjoy
June 2025 by Zev Stonefield
I am writing a review on urban outfitters Oxford street as I have come into this store multiple times in the past couple of months and every single time I have visited the store the conditions have been what I can only describe as absolute treacherous. It is so extremely hot in the store I could barely shop in there - and on more than one occasion after a mere few minutes I started to actually feel light headed due to the temperature. As a customer this is an extremely unpleasant shopping experience, however more so I am not sure how the staff are allowed to be subject to such extreme working conditions! There is a clear disregard for any of their employees well being and I would say that working in there would actually be a hazard and is NOT fair on the staff in any way shape or form. I hope that something will be done about this and I would encourage people to be aware of urban outfitters carelessness towards their own employees and customers.
June 2025 by Cindy M.
The store was extremely hot and chaotic. Even being in there for 10 minites I felt like I was going to faint. I can not imagine the poor workers in there for hours without any air or AC! It is really unprofessional for a huge company like this to not care about a really big and busy shop and their workers...
June 2025 by Punn Janchucherd (Punn)
There are OWALA Freesip for £32 (28.8 for student discount). I saw just 4 colors of this, forgot to take the yellow one.
June 2025 by Dilara Jackson
It was alright but at some point I wanted this top on one of the mannequins and when I asked someone if there was another top, they told me to just take it off the mannequin. So I ended up having to deconstruct and then reconstruct the mannequin on my own just for that really cute top that ripped the second I put it to wash :(
