September 2025 by ???? ????
Mr Zisan solved my problems very quickly, very pleased with his service
August 2025 by Nadia Petkova
I had a very disappointing experience at the Three Mobile store in Oxford Circus. I went in looking for help with an issue, expecting the staff to be professional and supportive. Instead, I was met with rude, dismissive attitudes and a clear lack of interest in helping me.
The male staff member I dealt with made no real effort to understand or resolve my issue. He spoke to me in an unprofessional and condescending manner, which made the whole experience unnecessarily frustrating and uncomfortable.
As a customer, I expect to be treated with at least basic respect ? especially in a service-oriented business. Unfortunately, that was completely lacking at this location.
Three seriously needs to address the customer service standards at this branch. I left feeling more stressed than when I arrived, and I?m now seriously reconsidering whether to stay with Three at all.
August 2025 by parvathi pal
Amazing staff. Excellent service. The guy was so patient but I couldn't say bye but just want to say thank you . Really mind blowing experience especially when your stressed out. Thank you 3
August 2025 by Jolie Ph
Dear Three Complaints Team,
I am writing to raise a formal complaint regarding a SIM contract that I never received, never used, and which should have been cancelled by Three in 2023.
On [insert date], I signed up for an iPad contract at the Oxford Circus Three store. At the same time, I was advised by the store staff to take out a SIM contract to use with the iPad. A few days later, I was contacted by the store and informed that my iPad contract application had been declined, and therefore the contracts would be cancelled. I agreed to this cancellation.
However, I recently discovered that the SIM contract was never cancelled. After several phone calls with customer service in March 2023, I was assured by a Three representative that:
? the SIM had never been activated or used,
? the SIM contract would be terminated, and
? I would not be liable for any further charges.
Despite this, I have now received letters from Lowell claiming that Three has sold them a debt of over £400, allegedly related to this unused SIM contract. This is entirely unacceptable and a serious error.
I therefore require that Three immediately:
1. Confirm the cancellation of this SIM contract.
2. Withdraw the alleged debt from Lowell and instruct them to cease all collection activity.
3. Remove any negative entries from my credit file related to this matter.
4. Provide me with written confirmation that I owe no money for this cancelled contract.
If this issue is not resolved promptly, I will escalate my complaint to Ombudsman Services: Communications, as is my right under Ofcom regulations.
I have been a loyal Three customer for many years with active contracts (device + SIM and broadband) on my only genuine account. This matter has caused me considerable distress and I expect a swift resolution.
August 2025 by nina
Edward in Oxford street three was the most helpful anyone has been. We had a couple of stressful weeks trying to sort out my account and he was the only one that helped and made a difference and fixed the issue. He was very lovely throughout everything.
August 2025 by NickBirko93
Keyshia-Paris was amazing. She solved my issue in next to no time, and was a pleasure to speak with. Three as a network have so many issues online and over the phone with regard to customer service, but my faith was restored after my visit to the store.
August 2025 by Kati Jagger
This should be 10 stars for Xavier at this location but Google only allows 5! I went in on Wednesday 30th July in late morning to change my number over from another provider to Three. I was lucky enough to have Xavier assist me and he was so helpful and kind, walking me through the process of what I needed to do as I was a bit confused. I know he must do this 1000 times a day with other people but he had all the time to explain this (very simple, it turns out) process in detail. I had to go back yesterday on the 31st of July over lunch because I couldn't figure out how to activate the new SIM, but luckily Xavier was there again and it turned out to be a simple fix that was complete user error on my part. Xavier didn't make me feel stupid even though he very well could have and I'm really grateful! Thanks for making my visits to Three successful, helping me save money, and being a pleasure to work with through the whole process. Ten stars to Xavier!
July 2025 by Mohamed Abrar
Went to a three store and was served by zi who helped upgrade to a brand new phone, excellent service and very patient
July 2025 by Kess Omo A.
Brilliant service from Zisan, very fast and efficient
July 2025 by Lukaso Thomas
Useless workers honestly, i just wanted to replace a sim card , they told me 5 mins been waiting for 55 mins ,
July 2025 by ajay
Cheaters! Avoid this store.
I went in asking for a Pay As You Go SIM, but one of the staff tricked me into a 24-month Fixed Business Contract without properly explaining anything. He asked for my PAC code and promised my number would transfer the next day ? it's been 7 days and nothing happened.
I called customer service only to find out he never even submitted the PAC request. On top of that, they assigned me a random secondary number I never asked for ? so now I?m missing all important notifications.
This feels like intentional mis-selling just to hit their sales targets. Totally dishonest and misleading. Be careful ? don?t trust what they say in this store.
July 2025 by Manu Das
Finally got my issues with my phone fixed. Thank you Zisan for all the help!
June 2025 by David George
Super helpful guys. Just grabbed a sim card from Asad for travel around Europe. He made some great recommendations for the best data choice and international use. Thanks guys.
May 2025 by Kyron Matthews
Nino and Lucius helped me find the right usb for my phone and were very efficient handling my query whilst maintaining a busy shop 10 stars
May 2025 by ujjawal rawat
i had a fanstastic experience at the Three store, thanks to the amazing customer assistance by Ehda. she was incredibly helpful, patient and knowledgeable. highly recommended!
