December 2023 by Jess
A very disappointing experience. I have always used Specsavers for my glasses. I was recently due in for my 2 year check up and I booked into this Tottenham Court road branch, as it is closer to where I live now. My first complaint is when I arrived for my inital eye test, they could find none of my previous records! Luckly I brought my glasses so they could see what my previous perscription was. I did phone up after my eye test was complete because I was seriously confused on how they have no idea where my previous records were. Turns out it was linked to a whole different file! What a breach of GDPR!!My second complaint is when I went to collect my glasses yesterday. the store was very busy so I was happy to wait to be served. I was in no rush. The tall blonde lady who I believe is the manager ( I did not get her name) came over to me and said 'If you have an appointment it will be upstairs', She begain to walk off before I even could reply. I had to call after her to let her know I was picking up a pair of glasses. She turned around and said 'The store is VERY busy today, you will have to wait' an walked off to ask another customer if they needed help choosing a frame! I was so shocked by this. I understand how hard it can be to work in retail around the holiday season, so I was alays more than happy to wait, but I cannot believe the lack of customer service this manger has. To top it all off, my glasses do not sit correctly on my face, everytime, somebody checks them to make sure they sit properly but nobody did this time. I am so fed up with the inconsistency of specsavers.
December 2023 by A
A huge thank you to the optometrist Bibana (so sorry if spelling is incorrect).Highly recommend to everyone. Very caring, knowledgeable, professional... ??????????
December 2023 by Daphne Alvarez
Service was excellent! From reception to eye check-up, contact lense subscription, and new glasses, I can say that everyone?s service was above and beyond. Each details were well explained by every staff that I encountered during my appointment, and I?m very much happy as well when I received my new glasses and contact lenses. The entire process was seamless and easy. Thank you specsavers Tottenham Court Road! Highly recommended to family and friends!
December 2023 by Krisztina Bekker
Very helpful and friendly staff.Thank you to Nicky for her help in choosing my glasses. Free lens wipes much appreciated. The optician was also very good and thorough. All round excellent.
December 2023 by Emma Tranter
Service is very slow to get an eye test but staff are very helpful and a decent range of glasses
December 2023 by michael kudiabor
Very helpful staff especially the 2 ladies who served me last Thursday and saturday. The lady who served me on Saturday has superb product knowledge. They both demonstrated excellent customer service and great professionalism.
December 2023 by Geo Apa
I had a test and examination for new glasses, which was fine and went well. When I went to pick up my glasses, it was a different matter.I arrived, presented my receipt and was told to wait by a young man. I waited as other people came to pick up their glasses after me, picked them up and left. I noticed this was happening about 15 minutes into the wait. When I returned to the counter and spoke, this time to a young woman, she laughed and said that whoever had served me before had just gone on his break. She went to find my order, which they could not locate and waited another 15 minutes.When the glasses were found, we had to make sure they fit, etc. I was going to ask to speak to the manager there and then but was told they were "unavailable". At that point, I had to leave for another appointment.While I appreciate things I can and do wrong in every walk of life, I didn't enjoy the unprofessional way I was treated and the cavalier attitude when it was apparent I had received shoddy service. I have written a complaint to Specsavers Head office. Still, as a result, I will not be returning. I advised a friend looking for contact lenses not to go there because of what happened.I suggest you don't go either.
November 2023 by Elissa Burns
Agnes was incredibly helpful with a glasses issue I had and helping me to book an eye test appointment. Really grateful and happy to have my glasses fixed!
November 2023 by Mahmoud AlTaehe
Very helpful staff....extremely friendly and understanding and managed a lot of customers very efficiently....i took my time picking my first ever pair of reading / work glasses and they just helped in very professional manners without rushing me ( although I admit I took my time )
November 2023 by Serena A. A. Ceniccola
I was at Specsavers to have my glasses checked. Shayla, who assisted me and solved the issue with my glasses, was nothing if not kind and professional. Many, many thanks for your help!
November 2023 by Suman Sett
Staff were good.However my test wasn't done correctly , according to my requirements of looking at a computer screen most of my working day. The glass were clear when o was doing paperwork , however it became blurry when I then looked up at my computer screen, which is at an arms length.Although they refunded the glasses in full, my eye test (which caused the problem) wasn't.Very disappointed with this as it was a fraction of what I paid in total.
October 2023 by P
There are glasses shops, and there are *glasses shops*. This, right here, is a *glasses shop*.Outstanding customer service from everyone, but in particular Alyssa and Ovi (spellings are probably wrong, sorry), who were patient with their time and generous with their wisdom.If you're stuck on what sort of frame might be best for you, I would recommend this place in the strongest possible terms. Buying glasses will never be a straightforward process, but you are in the safe hands of experienced professionals here. Thank you, team!
October 2023 by Clare Cade
I dealt with 2 people here - 1 woman (on a Sunday) who helped me select the best frames (from a long shortlist, for someone who finds it hard to see what suits and is very indecisive!) who was excellent - very helpful and patient. And a man who fitted the glasses on collection - also v professional and nice to deal with. I came here rather than my local store as they have a larger range of frames, but the service here was also a good few steps above. Thoroughly recommend .
October 2023 by Silvia Albertí
A couple of years ago I had a problem with my eye. Something was stuck inside. I was on holidays visiting the city, and didn?t know what to do or where to go. They were super kind and helpful. They checked it, without any cost, and sent me to the eye?s hospital to see a doctor. I am still grateful for that. Very nice and professional staff. I wish I could give more stars to you guys!
September 2023 by Richard Gonzalez
Gordon was a lifesaver today. My wife and I were visiting London when her glasses broke. Gordon was helping us to find a resolution to the problem and went above and beyond. I recommend this establishment to others.
