March 2024 by anon
Came in to buy some shoes, the assistant Musa was really helpful. Loved the shoes too.
March 2024 by Mohammed Alhemeiri
Got my new balance shoes! After struggling finding them in the main store ??
March 2024 by nina lou
I ordered 3 pairs of Ugg boots from Schuh, one of them was damaged so they refunded me and asked me to return them. I did find this odd as usually companies will not refund you until they receive the item back. Anyway, I decided to return all 3 pairs of boots and packed them very thoroughly in a large mailing bag. On Monday I received an email to say one pair of boots have been returned and refund has been processed. Immediately contacted Schuh and provided them with the tracking information and they said they would need to investigate with yodel. I have today received an email to say they have been provided of an image of my return from Yodel and it?s evident there?s only 1 shoe box inside?! This is outrageous as there is no way there was only 1 box in the package as I packaged 3 boxes myself and taped the whole mailing bag from every angle to ensure even if the package was damaged in transit none could fall out. I?m honestly so stressed about this situation as it?s a lot of money for me and they are telling me I still need to return the damaged pair which I have already returned?! I have requested they share the image with me so I can see for myself as this doesn?t make any sense. I?ve never had such an awful experience with a company before I feel like crying.I?m
February 2024 by Potter Me More
I really liked the shoe I bought and the service. Unfortunately the shoe tore a little bit the next morning I bought it. Took it back to the store they didn't have the size. They couldn't take it off me and deliver too, as last night I had given my old shoe for donation as per the Sales assistant's advice. The other shoes they showed me were not to my liking. So I ended up with the torn off shoes and wrote off the £50, cause I really did like the ones I bought. So one star cause of the quality and the lukewarm service for the replacement. It's ok that they couldn't give me an option I liked but they seemed annoyed more than anything.
February 2024 by Vaishali S P
Asveta Was really nice and efficient. Was very satisfied with my purchase.
February 2024 by S Y
Really helpful shop assistants, very pleased with my purchase.
February 2024 by Jan Hiller
Bought the best shoes ever - friendly staff - promoter of Jesus outside of the store a bit annoying still 5/5
January 2024 by Arghawan Bahar
Helpful stuff. Good experience
December 2023 by Salma Abdulkaadir
I was helped by Riyad who was very kind and helpful. Would definitely come again for my next purchase!
December 2023 by Aziz Loulou
Wourst costumer service I seen in my life ..workers so rude and no attention to the costumers I wish I can give 0 star not even 1 don't deserve it cheap workers like the products there
December 2023 by mostakshif mos
Missing lots of shoes products limited nombers moreover not latests models!
December 2023 by D M N
Good store but the customer service/staff leaves a lot to be desired, needs to improve.
December 2023 by Bengisu LO
Great range of cool shoes and best vibe i?ve ever experienced in a shoe shop. Everyone was lovely and helpful
November 2023 by Lara Serpi
Thanks Gee and Caitlin for helping us find the perfect white trainer(although we left with black ones!). Great customer service from both <3*You can also get £5 off when dropping unwanted shoes off(no matter what brand/condition). My friend left her old trainers there , which were going to end in the bin anyway, and walked out with her new trainers and a fiver off her bill x
October 2023 by joan curran
I was served by jack today, and he was extremely helpful and kind and got me exactly the shoes I wanted. He was even nice enough to fill up my water bottle for me without me asking because I mentioned I was thirsty! Great experience, cheers jack :)