August 2025 by rish aul
Tottenham Court Road santander Closed until further notice. Just been there Thursday 14th August 2025, a sign says 'temporarily closed'
June 2025 by Yvonne Keane
Many thanks to Ross and colleagues in the Tottenham Court Road branch who helped me with a difficult family banking matter recently. Ross and the team showed kindness, and the matter has now been sorted. Thanks again.
June 2025 by Rohan
ATM took 10 minutes to work and then said hardware error and did not complete the deposit
February 2025 by Jasmir Creed
Rude staff.
January 2025 by G F
Rude staff.
January 2025 by Paul Harrow
Incredibly slow counter service. Under staffed.
December 2024 by Pam Keramati
Very helpful staff, thank you Gemma. Issue was sorted quickly!
December 2024 by Nina D
This morning I walked straight through the doors of the Tottenham Court Road branch and was welcomed immediately. I was assured the staff could help with my queries and I was directed to a lovely team member called Ann. Ann reassured me and helped me with everything I needed in a matter of minutes and directed me to her colleague for further help and support. I?m really bad with names but I think it was Bernice. She provided excellent service too. Fast efficient service from the whole team at Tottenham Court Road. Thank You
October 2024 by Lola Pelayo
Super friendly. They exchanged some old bills that are no longer in circulation
September 2024 by Sandra London
I went into the branch today at lunchtime as I?d received a debit card I never applied for. My concern was this could be a result of a scam or an administrative error that needed to be raised, and have my details taken off the system. I was told to sit and wait for one of the online banking managers. Nearly 30 minutes later no one came to assist me, so I left. Will try another branch who I hope will listen to my concerns.
September 2024 by Phil
I went in during my lunch hour to discover only one person serving behind the counter, and several people waiting. There were four staff members standing around by the entrance door, but apparently none were trained to go behind the counter where they were actually needed.
There were also two homeless people inside, who absolutely stank of urine.
August 2024 by Joel Marks
I waited 30 minutes whilst they had only 1 cashier operating the till. The other decided to close up/count up 30 minutes before closing despite a huge queue. Had enough of terrible service. For a premier location I really expected bette. Very let down and looking to move
June 2024 by Hannah Hassan
Honestly I don?t ever write reviews but I recently had the pleasure of being assisted by Mariama at your bank branch, and I felt compelled to share my wonderful experience. Mariama went above and beyond to help me with my banking needs, providing exceptional service with a warm and friendly demeanor. Her professionalism and dedication were evident from the moment I walked in.
Mariama patiently listened to my concerns, thoroughly explained all my options, and ensured that I fully understood each step of the process. Her expertise and attention to detail made what could have been a stressful situation smooth and straightforward.
We need more Mariama in this world!
April 2024 by Lorenzo González López
They have treated us phenomenally. We had bills that were not legal tender and they changed them for us without any problem. Brilliant!
April 2024 by Carole Hogan
Waited 20 mins in queue, no communication from the staff offering assistance. Really poor customer service, wish I had read previous reviews and gone somewhere else.
