October 2023 by Dovile Kaupaityte
I bought a backpack in Tottenham Court Road branch and service was great. Laquain told me everything about the bag, gave me time to try it on and explained warranty policy. Unfortunately, I didn?t like how the bag fitted and returned it few days later. He was a person who proceeded my refund (surprisingly remembered me) and I could not be happier customer. I will definitely be back and thanks for great customer service.
October 2023 by Deg Arora
I am writing this review only for Subash Vohra. I walked into the store yesterday and was pleasantly surprised by quality of service and knowledge shown by subash. Because of his hard work and intelligence, I am now a fan of samsonite and I love the suitcases I bought. I will definitely come back.
September 2023 by ABU NAIM MUHAMMED KALIL
Bought a men?s crossbody bag!I got a very good customer service by Divyank Mehta, a friendly person. I recommend this store to anyone
September 2023 by Talya Yilmaz
I was so satisfied with custoemr service in the store. Especially Subash & Muskaan were super helpful. They even helped me with picking what to write to my customized name tags :). Would recommend 100%
September 2023 by Bobbi Kumari
Super impressed with the service at Samsonite Tottenham Court Rd. I called about a repair and received great support and advice from Divyank. I came into the store later that day and Divyank continued to help me get booked in for a repair. He was super friendly and helpful!
September 2023 by Chris Moriarty
Great service!!! I just flew in from Australia for a five week holiday and a wheel on my bag had broken somewhere in transit. After trying a few other stores in London, I spoke to Divyank Mehta on the phone who had the part in stock and was able to fix my bag in minutes. Very grateful not to have to haul a three wheeled bag all through Europe. Thanks DM!!
July 2023 by Emily Gorvy
Highly recommend. Amazing service from Muskaan. Extremely responsive. Contacted the store on Thursday afternoon, they confirmed availability, sent me a payment link and arranged free delivery of my luggage by Saturday - in plenty of time for my holiday. Thank you so much!
July 2023 by Bob Stevens
I arrived in London this morning. But I couldn't open my suitcase anymore. Adwoa did a fantastic job by fixing my suitcase. She was very friendly and helpful. Adwoa, thank you very much!
July 2023 by Phil P-S
Poppy, Santie & Adwoa helped however they could to fix my wheels of my Samsonite suitcase as I was flying before the wheels would come from the factory. Great service!
June 2023 by Fathiya A
I came into the store yesterday as I needed a new carry on. The level of expertise, professionalism, dedication and warmth displayed by Poppy blew me away. She truly made shopping for something quite mundane into a fun lovely experience. I would come back just to deal with her again.
June 2023 by Maame Jehu-Appiah
Called the store to see if the suitcase set I wanted was in stock. Lashaé was able to set up a same day delivery and even let me personalise tags for my case and kept me updated throughout the whole purchase. Truly above and beyond customer service and will definitely be returning! Would give 6 stars if I could! ????????????
June 2023 by Alfred De Souza
I brought a 1990s Belgian made, hardly used Samsonite (I had lost the combination for the lock and was unable to open it), to the Tottenham Court Road shop, well over a month ago. The quality of service and the professional and very helpful attitude of first Charlene and MV respectively in helping to unlock the case, was first rate. Samsonite should be very proud to have colleagues like Charlene and MV (who finished the unlocking process with ease), as staff members. Their joint committment to service to customers...putting customers first... is so rare in stores in London now. Hat's off to them and to this Samsonite store.Excellent!
June 2023 by Gaelle Vernet
Bought a samsonite case 83cm used three times zip sliders broke off on it. Zero help from customer support and warranty is worthless,We two samsonite before, these lasted us 12 years cant believe the new one never even made it to one year of use.Poor cheep quality and worthless warranty i would never buy Samsonite again save your money...
May 2023 by ATS KAK
I went there to fix a hinge of my suitcase. They were so helpful and nice. They sort out my problem immediately and gave me an a diverse for next time what I can do. Super customer care. I want to give 6 star ????????????
April 2023 by Alan Neal
Needed some assistance regarding Samsonite C-Lite carry on. Spoke to Muskaan who was really helpful and clearly knew the product extremely well.
