July 2025 by Zondi w
Stocks some stunningly poor quality products. Ice cube tray I bought there was made out of thin plastic which was so brittle when cold that it just came apart in my hands the first time I used it. Literally could get a single ice cube out of it, because the tray snapped to pieces before the cubes came out.
July 2025 by Steve Illy
Buy 2 get 1 free cutting service ??
February 2025 by Lucrezia Nappi
I bought some cups , 4 cheaper and 1 more expensive, but they took 5 cups for the highest price. I checked when I was at home already . Very not happy for that
February 2025 by Jaewon Kim
On 18th January, between 4?5 PM, I encountered a young Indian woman at the counter who was quite rude. When I made the payment, she mumbled something under her breath and continued chatting casually with her colleague during the transaction. She showed no attention to the customer, offered no greetings, and appeared untrained and unprofessional in her role, seemingly slacking off.
February 2025 by Mark Carey
Just took back a faulty thermos flask without the receipt, explained it was roughly 6 months old and had failed, Mark the assistant manager looked up my card details and simply gave me a replacement new flask.
Absolutely fantastic service, thank you Mark, you were extremely polite and helpful ,a credit to your company.
Try getting service like that online
October 2024 by Thomas
If possible I'd gave minus *! Went today and bought an air fryer,the young guy spent around 7-8 minutes scrutinising my money with a pen and looking at it. When he gave my change i did the same and said I'm being as disrespectful as you were to me. He aggressively shouted it's not disrespectful, i said it is,accusing me of having funny money. He kept saying it's not disrespectful, i said I'm the customer, if i say its disrespectful, then it IS disrespectful, as customer is ALWAYS right,but not in this store obviously
July 2024 by asha issack
Rubbish manager maz bad service should be 0/5
February 2024 by Robert Williams
Would like to thank Abdul Staff member at Tottenham court road Bach For his excellent customer serviceShop was closing at the time, but Abdul performed admirably.Give an assistance and direction to get the job done
November 2023 by C Chen
BRP not accepted as proof of age evidence. You need to bring a hardcore passport to buy all-purpose glue in this store. On the back of my brp prints my age, I just don?t get what difference it makes. Do I have to look like a 60 year old white man to buy glue? Ridiculous and will never visit again ??????
October 2023 by Shuyan Luo
Ridiculous policy! Brp is not accepted as evidence to verify age in this store when purchasing knife!!! However I went to another Dyas store, and they accepted and provided better service.
October 2023 by Fabian Strzelczyk
Very bad customer service. Not helpful at all and all empoyees look like they?re forced to work in this place.
September 2023 by Joan Gafney
Great shop
September 2023 by Michelle Gochua (Mishelley)
Sent a parcel (DHL) and their staff were very helpful!
April 2023 by Suhur Mohamoud
Great customer service from Emily and T. Welcoming and super helpful thanks guys
April 2023 by Nadezhda Akinfiyeva
Two weeks ago I bought a heater-fan here, and unfortunately it broke.
When I came to the store, the seller immediately examined the fan, made a refund, and also checked the database if I could buy a similar product in other Robert Dyas stores. It was very nice of him to do such a favor for us, thank you very much for your help! I recommend this store, here you can find everything of good quality, and also be sure that in case of problems the store will issue a refund!
