March 2024 by Tina Farrell
Rang for help tracking down a dress - the most helpful guy answered and found one at another store for me. Rang that store and managed to get item which was urgently needed! Thank you for your courtesy and help.
February 2024 by Fernanda Boaventura
Best customer service between the Reiss stores!!
January 2024 by Shanti Chava
Loved this European fashion brand! A bit pricey but worth it
January 2024 by Sally Raven
Served today by max and Donna.5 star customer service.My mum sister and myself all brought items , fabulous customer care and assistance. Both Donna and Max helping the 3 of us with sizes. Will definitely be back .
December 2023 by S. L. JoJo
Disappointed in small scale of this location.
October 2023 by David Tran
I love this brand but the customer experience was abysmal today. No one said hello or even gave me eye contact during my entire visit. The female staff member today was so busy remerchandising that she was constantly bumping into me and not allowing me to view the clothes. The store itself is falling apart with a flickering light and broken wall. This was not a pleasant experience. I couldn?t get out of there quick enough.
September 2023 by Sara Belehri
I was helped by Natalia who is absolutely amazing and extremely professional and friendly! She made my day and I became a loyal customer to Reiss thanks to her top-notch service Thank you Natalia for your outstanding service, I really appreciate it, you?re a one-of-a-kind Sales person ?
September 2023 by Aisha Kamara
This is extremely overdue but I went to the store back in June and probably had one of the best experiences shopping in a long time. I was looking for a dress for a friends special event and the service provided by Kamilla (store manager), Rahgad and Donna was absolutely splendid. Left with a beautiful dress and bundles of more confidence.
July 2023 by Simon Oneill
Would never shop in regent street store again, all three of the girls that worked in the woman?s department on Sunday were the most unhelpful and arrogant people I have ever come across, I witnessed not only to my girlfriend but other women shopping in there that day the look of disgust as they didn?t purchase what they had tried on which meant they had to be put back on hangers, my girlfriend was in the fitting room trying to get the attention of one of the girls to get her a different size and was totally ignored even after she had made eye contact. Another lady asked for a different shoe size and if looks could kill?. Maybe because it was near the end of the day they all wanted to go home? When we challenged one of the girls on her attitude she said it was because they were short staffed. One of the other girls just laughed as she found it funny. Wouldn?t normally complain but I definitely won?t be shopping here again. Good luck if you do, let?s hope they?re not short staffed!!
June 2023 by Aree Jonroy
I was served by Yann, who went above and beyond to help me. He went out of his way to find the right size in the suit I wanted and gave me his number to track it down for me, reserve it from another store and keep me updated with it the whole way. Great guy and exceptional service.Love Reiss clothes and after this level of service love it even more!
June 2023 by Cameron Whitelaw
A security tag was accidentally left on my swim-shorts and I only realised while packing the night before my holiday. I called the store and they immediately resolved the issue and sent someone to come round to my house to swap it out!! I mean, talk about incredible customer service. Camilla, thank you to and your team. Truly amazing ??
June 2023 by Inspiring Candy
Came in for a suit. Max was great and helped me find exactly what I was looking for and find a matching tie too. Thanks Max!
March 2023 by Dhan Sehmi
For all your sartorial desires, visit Reiss on Regent Street.Women's wear up top, and Men's wear down the spiral staircase - this old banking building still has the old gated lift installed (sadly it doesn't work anymore) but a great store to find that missing piece for your work wardrobe.From suits to t-shirts, jogging bottoms to pocket squares; reiss does the lot whilst making sure you look good.The staff are friendly and easy on the eye - always have been - just ask if you need any help, they're only too willing to run around the store or next door and get the other size for you.Do say - I'll take one in each colourDon't say - Do you have anything that isn't slim fit?
February 2023 by B H
Whilst in store, I wasn't even acknowledged. The staff were busy fussing over other the other two customers in store and one member of staff literally barged past me to get back to the changing room - no "excuse me" or anything. I did notice that when another [non-person of colour] entered the store, they were acknowledged and assisted. Very bad customer service. I don't even want to order on line now!
February 2023 by K French
Store seems smug compared to other Reiss I've been in.Don't bother trying to call they wont answer even when I was literally inside the store I tried calling just to see if they hadn't been picking the phone up on purpose. Looks to be the case.
