September 2025 by Heikals Suffian
Had an excellent experience with Sai at REISS. Friendly, attentive, and genuinely helpful from start to finish, with clear communication that made everything effortless. Product knowledge was spot?on, sizing advice was accurate, and the recommendations were thoughtful.
Left feeling looked after and confident in the purchase. I would definitely return and ask for Sai again!
September 2025 by Barsa Samanta
Title: Absolutely Awful Customer Service Experience at Reiss
Review:
I had a terrible experience at Reiss, and I feel compelled to share it. My first visit went well ? the sales representative was polite, helpful, and even suggested the petite size, kindly offering to order a dress I liked. That?s how I expected the brand to treat its customers. Her name is Ruby
However, when I went back to collect my dress, I was shocked by the disgraceful behavior of a sales representative named Hasti (they refused to provide her full name). She was rude from the start, interrupting me, questioning my bill in a dismissive tone, and making me feel completely unwelcome. This was for a dress that cost nearly £300 ? when spending that much, I expect at least basic respect.
The worst part? At the counter, she didn?t even ask whether I was keeping or returning the dress. Instead, while already being rude, she asked me if I wanted a bag ? and I responded, ?How am I supposed to carry the dress otherwise?? Instead of resolving it professionally, she became even ruder. When I told her to just do her job, she threw my dress at the table and then said she didn?t want to serve me. Absolutely shocking, unprofessional, and insulting behavior ? the worst I have ever experienced with any brand, let alone a so-called ?luxury? one.
Thankfully, the manager stepped in, listened to me, and apologized for her actions. He promised to send me a feedback form, but I still haven?t received it, which makes me question how seriously Reiss takes complaints like this.
If Reiss wants to call itself a luxury brand, they must ensure their sales representatives welcome customers with respect. With experiences like this, you are damaging your reputation. Please, don?t hire staff who think they can treat paying customers so poorly.
I will not forget this experience, and
I will never visit Reiss in London again, especially the Vigo Street store.
August 2025 by Oscar Melo
I had a wonderful experience at this shop last week. Thanks to Jessica! She was incredibly kind, patient, and attentive while helping me choose the perfect shirt. I also really appreciated that she speaks Spanish, which made the process even more comfortable for me. Her excellent service made me feel very welcomed, and I?ll definitely be recommending this store to my friends and family.
August 2025 by Samir Magdy EMILE Tawadrous
First time in this branch
Very bright compared to the ?gloomy? Regent Street branch
Found great choices of some more addition to my summer wardrobe
Thank you Jessica for your help
Highly recommended
August 2025 by Isabel Steinhoff
Great selection and stellar service from Jessica!
June 2025 by A S
Really nice store with a nice assortment and great staff. We were looking for a specific top we saw on a tv show and the sales person at the front helped us check where it might be available (unfortunately out of stock everywhere). Super nice to go above and beyond to help customers !!! Thanks !!!
May 2025 by Elena Lungu
Thank you Carmen and the team at Reiss Vigo Street. What started as a stressful interviews day turned into a great experience with Carmen, such a positive, soft, lovely young lady and helped me out in minutes to find best outfit. Forever thankful for lifting up my spirits and making my day. I am definitely a returning customer. See you soon!
May 2025 by Sarah moore
I visited the Vigo street Reiss store & thankfully met ?Ruby? who was acting as a personal stylist, she encouraged me to buy a suit and shared her professional opinion on how well it would suit me. I absolutely loved the fit, style, and colour of the suit. Despite limiting sizing options, Ruby helped me order the closest available size and then recommend a tailor who could help with alterations. Her advice to purchase and alter was invaluable because I was keen on the suit. Ruby understood my needs and preferences and had a great eye for what complements her customers. Her expertise has made me a very satisfied customer. I would definitely return to the store & recommend Reiss & Ruby to friends and family.
May 2025 by Namita Lal
Had a lovely shopping experience with Ruby Chahal in buying my dress for Cannes red carpet in May 2025 ??thank You Ruby
February 2024 by Alison Gill
Incredibly helpful and friendly staff
February 2024 by Efosa Uwubamwen
Amar provided excellent service, calling a tailor to make alterations to a suit I bought. Friendly and helpful throughout.
February 2024 by Andreea Armean
I went today to have an alarm taken off from an online order I?ve made with Reiss a few weeks ago. When arrived at the shop two of the ladies employed were closed to the door and they offered me assistance, and I?ve explained them that the alarm is still on the jumpsuit I?ve purchased with them online and that I would like to have it removed. Heading with one of the desk I stopped to open my bag and take the parcel out, when suddenly the sales woman there starts telling me that I would be better to see the order confirmation for the item as well. At that point I told her to stop and handed her then parcel for her to look for the returning tag for no reason whatsoever cause I didn?t came to have it returned. Her attitude and the way she addressed herself to me, asking for a proof of the order, implying that I might have stolen the item was just terrible!!Well done Reiss!
January 2024 by Johnny W.
Very attentive, competent and friendly service. Thank you for taking care, Sophie!
October 2023 by Josh
Terrible customer service. Was advised by an employee that they would take an exchange of an item on my next shopping trip that I had specifically advised I no longer had the receipt and other conditions but had the transaction date and the card I had purchased the item. Today I specifically came in an hour out of town to exchange the item and buy other items. The assistant manager said she can?t honor what the employee told me and they are ?sorry for the inconvenience?. Waste of two hours of my time.
July 2023 by Hugh Thomas
Very nice and efficient customer service
