April 2025 by Ness
VERY VERY DISAPPOINTED!
Don't bother with the gift wrap option for online orders. Expensive and only received a bag, pandora card, envelope and a sticker! None of their lovely tissue paper or dust cloth.
Hardly be the wow factor I was hoping for :-(((((
March 2025 by Heather Austin
Exceptional service by Fazzea in Johannseburg - He was not only knowledgable - also, very attentive - Truly showed the love for his job and the customer..
February 2025 by Doverhouse Lions Football Club
never ever buy from Pandora if you are going abroad, the UK Pandora stores do not exchange if there is anything faulty with your purchase it?s an absolute joke
November 2024 by Shenaz Alhassan
Avoid online order if you want to take advantage of 3 for 2.
Ordered 3 charms online and had 2 of them engraved. Instead of getting the cheapest charm free, only the engraving on one of the charms was deducted. All 3 charms arrived in the smallest box. Poor service and poor presentation. If I had purchased from the store I would have received the charm free.
When I emailed the online customer service team, received different responses. They do not understand the 3 for 2 concept. Extremely disappointed. Avoid buying online.
Online Pandora service is appalling. Avoid at all costs, you will not be offered the same promotions and will pay more for the exact same items.
September 2024 by Justin Saddington
Appalling customer service, offered to repair a charm, even though under warranty, at a cost to myself! Accused by store team of having a fake charm, even though they could see my transaction on their systems. shoddy unprofessional service and staff incompetence.Dont deserve a one star but couldn?t rate less
May 2024 by Tony Smith
Pandora Customer Care Team is an absolute shambles! They respond to complaints with a pidgeon-English pro forma reply that doesn't address the issue at hand. After banging my head against a brick wall after several email exchanges with them, I requested that my complaint be elevated to the UK General Manager - all I got back was another pro forma reply from the Customer Care Team ignoring my request!!! Hopeless!!!! If I could give minus stars I would!!!
May 2024 by Sharon Stewart
As a loyal customer to Pandora I have found their Customer Service to be very disappointing. I place an order with them and on route to me the package had been tampered with and some of the items ordered stolen. I have spoken to Customer Services numerous times and every time Pandora have not wanted to take responsibility for this issue informing me to contact Royal Mail for them to conduct an investigation. I am now left having to pay for items I have not received and that is totally unacceptable. I have now vowed never to purchase anything from Pandora as they do not deserve customers loyalty.
January 2024 by SHARRON LONGLEY (Wah)
NHS/BLUE LIGHT CARD 10% discount was only applied to the £5 gift box not the £115 gift set. Tried calling store, no answer, tried head office "can't help" should have paid £108 with discounts, paid £119 - which I queried with sales assistant... not sure if anyone is aware, we PAY to have BLC..... if you rectify the error I will remove the review. UPDATE: apparently BLC is online only. The assistant checked with her colleague who said it could be used in store. So called "customer relations" have been no help apart from promising to address the issue in store....yeah, right.
January 2024 by Cathy Ward
I don't even want to give one star. The customer service has been appalling and I am still waiting a refund after the non-arrival of an item ordered on 20th November. I will not be shopping with Pandora again.
September 2023 by Jenny Joseph
This is a review of pandora product. My children bought me a bangle approx 4 years ago. The clasp has broken and apparently it cannot be repaired. For an item costing £80 I find this unacceptable. Staff in the leamington store unable to help.Do not buy anything that has the potential to break!
May 2023 by Hannah Pink
Excellent place to work. Warm, friendly and inclusive culture. Passionate and driven people. Wellbeing is so important to Pandora and the perks are great. Would definitely recommend Pandora head office in London as a place to work.
February 2023 by JANET JONES
The worst customer service ever. Waiting for a refund for a broken item..now 7 weeks! Asked for compensation, oh they don't do compensation only 15% off voucher to spend on their site! Never again.
January 2023 by Jack Marley
They have my returned items and are refusing to refund me so they have my £125 and the bracelet disgusting treatment never again
December 2022 by Karen Younger
I placed an order 1st December....it never arrived. So I spoke to them and a new order was sent out.....minus the free bangle. I contacted them again and was assured the bangle would follow in a separate delivery. I received emails confirming this. A day later I received tracking for the main order but not for the bangle. Once again I contacted them.....the amount of lies that I have been told is appalling. I asked for a supervisor and was told there are none. I was given a false email address to raise a complaint and I spoke to 5 different advisors. Two of whom hung up. Each one lied and it would seem Pandora only excels in lying. I will never shop Pandora again and neither will my extensive family or friends. The items have still not arrived and neither has the bangle....my daughters birthday is Saturday and I am now without a gift for her. Never again.....
December 2022 by Sue Pearce
This has to be the worst company I have ever dealt with! My husband brought me over £600 of jewelry from Pandora last November for christmas, it was their new range Pandora me in rose gold. I have had many rose gold pieces over the years and no exactly how to look after them properly to keep them pristine! They have worn and colour has gone in less than a year and these pieces are not worn daily only once to twice a week, probably less some weeks so not that often, so not wear and tear ss rarely worn. This bracelet and necklace were added to at the same time by pieces brought by my children signifying the end of my cancer treatment so have a sentimental attachment to me. I took my bracelet and necklace back into my local Pandora store where I was told wear and tear wouldn?t do anything! Manager wouldn?t speak to me as on her break but was told basically thats what happens! After less than a year over £600 spent they are useless! Totally disgraceful! I care for all my jewellery well and feel this falls well short of what should be their high standard! I contacted customer complaints who just referred it back to same shop! Who brushed it of again, now won?t answer any emails! Please do not waste your money as we have on sub standard items, I have got pieces of rose gold I brought in other reputable establishments well over six years ago and I wear these far more often and they are in perfect condition!! Awful company to contact, shocking customer service, and awfully made jewellery!! You obviously don?t care about repeat business or keeping your customers happy, they don?t even deserve one star!!
