September 2021 by kerin
Today I went to central London and my phone had ran out of battery and I was alone, I was nervous and panicked and came to the shop in distress (may not seem like a big deal but I have anxiety!) and asked to borrow a charger.. it was a long shot as most shops don?t do that but a kind gentleman who worked there saw that I was panicking and worried and allowed me to use a charging port for free. I would like to thank the staff for being so kind and understanding as I had to call my dad and let him know.
March 2021 by Solomon Akaku
Not the best and not the worst service - could really focus of the attention of 1 customer at a time to make it more efficient instead of keeping all waiting around
January 2021 by Marius Adrian Vlasin
Hi guys , i am O2 customer since 2012 and today is 2020 . This is my second store i visited today in Oxford Street to ask for help to members of staff with my Samsung Galaxy Tab S7+ 5G I bought online from O2 and received yesterday at home. I need to make it work . Unfortunately I was refuse and send me to another store in Brent Cross were someone will be was available to help me tomorrow. If you need help with your products you bought from O2 don't waist your time going to the store . They will move you around in circle .
December 2020 by Raven Tale
Absolutely atrocious customer service. What happened was I came in to finish paying off my contact which is £365 and start a new contract which involved the iPhone 12 mini.\\n\\nI was approached by one of colleagues called George. I explained what I wanted to do about paying off my contract and starting a new one. He said one of my colleagues will be with you in no longer then 20min. We waited over 40 minutes to be seen. Eventually we was greeted by another colleague called Mark who had the phone ready for the sale. Next he sat down and asked for all my personal details including my security code and bought up everything on the computer. Then he made me go through all the tariffs I can choose iPhone 12 mini. Everything was going great at this point, literally 2min from finishing the transaction.\\n\\nJust before we was about to finish the transaction we was rudely interrupted by his colleague George, who said that we made a mistake and we shouldn?t have been served because apparently there was 2 people in front of us, the shop was empty. Mark then abruptly shut everything down didn?t even apologise and told us with such arrogance that we?re just going to have to wait, when again we was just 2min from finishing the transaction.
October 2020 by Ryan
This O2 shop is one of the larger ones in central London. Great customer service and lots of staff available to advise on products. This means there is expertise for products and services that you may not find in one of the smaller branches. In my personal experience the staff were friendly, patient, and helped me to find the plans and products that were most suitable. They also helped me transfer my data and get started with my upgrades. Highly recommended.
October 2020 by Akshay Lodhia
Was told we cant enter to check a particular phone if we aren't buying it (due to covid measures)while I could see the rest were allowed in. I informed I was interested in buying but would need to physically see the phone first before buying it.. however the lady told me I can check that online and come back again.. got some random excuse while I could see others allowed in.. extremely disgusting...
October 2020 by Redmond Cleary
Mohammed was an absolute life saver, had my phone stolen the day before, he went out of his way to assist me, I left the store with a fantastic new upgraded contract and a replacement phone, he was a massive help, couldn?t speak of him higher.
October 2020 by The Tailor?s Daughter IGB
So glad I visited the O2 shop and got a phone chip that was good in both france \\u0026the U.K. the price was reasonable (and much cheaper than in France) the service was excellent. The staff were patient, explained everything and made sure I had the most cost effective and right product for my needs .
September 2019 by Adam Templeman
I was told to take a seat at 10.30am and the staff are just coming in past me. After 20 minutes of sitting here I'm wondering why I was told someone would be straight with me.
September 2019 by Mark Daniel
I wasn't happy with the service here. Felt like the mugged me off. Spoke to customer service and that sorted my problem out over the phone. Unhappy customer
August 2019 by Orit Aizikovich
Excelent sercive
August 2019 by Neil kirnon
Great experience. Great staff
July 2019 by Jemtastic Inc.
I was ready to leave o2 given my experience trying to purchase a phone using my pay&go rewards. Leroy (Store Manager) changed all that today. I was greeted upon entering store which makes all the difference. Friendly, eager to accommodate and just went out of the way to assist. Gave me loads of advice and if I need another phone or guru advice in the future I'll go straight back to this store. Thank you so much! #restoredmyfaith
June 2019 by Jayen Varsani
Popped in to find out about an upgrade. I was speaking to someone called Jorge, he asked me what I wanted in my new deal, i went through the specifics and simply told me no and decided to help another customer instead. He didn't try explain any alternative options or help me in any other way and neither did any of the other staff!
June 2019 by Chris fatherheart
My OP5 phone crashed & would not recover. A lady spent time sorting it out into working condition & didn't charge me.
