March 2024 by Jordan Bayles
Beautiful suits in all prices points from under £150 to custom suits. But beware .. if you have the wrong salesperson, it can become high pressure.PRO:- Nice off the rack suits- Custom suits- Nice customer service- Quick delivery of off-the rack suits (less than 2 days)- Tailoring offered (3rd party)CON:- Wrong salesperson can equal high pressure sales- Letting our a waistband is costly (£25 to let out pants)- If suit is custom or pants tailored, it will void return policy (so be careful before you buy)SUMMARY:You can get a nice variety of suits here. Just be careful you aren't pressured to buy.
February 2024 by Rob Heasman
Brilliant service, second to none. Thanks to Andrez, who checked the whole stock room just to find what I was looking for, will definitely be coming back here!
February 2024 by A F
Excellent customer service.
Beware of buying online from Moss Bros!Update: upon an investigation, it seems like Moss Bros has a history of refusing returns because the items were damaged, despite being sent back in good conditions. There were older half a dozen of these reports in the past few months and one should wonder if that is a coincidence?I purchased two items online and when I received them they were the wrong colour. I returned both the next day but they refused to refund me, claiming that the items were damaged, even though I had sent them back unopened and in the same conditions I received them.
January 2024 by NumptyParis
I wish we read the reviews before going here. Having popped into the Kingston brand to ask some questions about wedding suits and them being so helpful, we made an appointment at the Oxford Street West branch while my fiance was in town. "Appointment" is a strong term for being completely ignored and not helped at all in store. They couldn't tell us where stock was and wouldn't help collect the suits we wanted to try on, not even helping us find sizes if they weren't out. My partner tried on one suit, but we felt so ignored and lost that we left straight after. Moss Bros need to retrain staff at this branch, it was shockingly bad and has put us off using Moss Bros for our Groom and Groomsmen suits, like we originally planned.
January 2024 by Daisy Wan
My boyfriend and I shop at the Piccadilly branch often as we really like the quality of the clothings. No compliants on that front. Today I went into this store.. while every other staff member was polite and helpful, this one particular guy aged around in his 30s I would say, big nose and big chest who also happens to be the ?manager? as I later found out.. his service was appalling!! Having had 10 years of retail management experience myself working in high end fashion retail from Selfridges to TAG Heuer, I find it extremely frustrating and disappointing to see that a store like Moss Bros cannot offer that consistent quality customer service. This man needs to be sacked and get off his high horse. His attitude towards me was terrible and I have no idea why. I wasn?t rude, I wasn?t demanding. I was only after a scarf today which I will now have to buy at the Jerym street branch.
January 2024 by Nahid Islam
The Moss Bros suit exudes quality with its impeccable tailoring and premium fabric. The attention to detail ensures a sharp, sophisticated look suitable for various occasions. A smart investment for any wardrobe.
December 2023 by Yeager 7
Tuesday afternoon I went to Oxford Street in order to buy a Tuxedo for a work event.I visited various stores but to my disappointment the quality in most of them wasn't good and their employees had no customer service skills at all.Even if you're a customer that genuinely wants to purchase something, you're driven away by their lack of manners and customer service.Luckily I came across Moss Bros!!The quality of every single item they have is amazing and I was immediately greeted by their staff and assisted by Daniela all the way through my experience at the store.She helped me pick an amazing Tuxedo that fitted perfectly and she was genuinely knowledgeable about the brand, she was friendly and knew how to treat a customer with respect!Absolutely exceptional customer service from her side which made me feel truly great about my shopping experience at Moss Bros!Would definitely recommend it to everyone and undoubtedly will come back for more purchases in the future!
November 2023 by Kostis Christoforou
Impressed by this clothes shop's outstanding customer service. The staff is friendly, knowledgeable, and goes the extra mile to assist. The seamless shopping experience, coupled with a stylish array of clothing, makes it a go-to destination. Highly recommended!
October 2023 by R 123
Sidi was exceptional with his customer service. He helped design a bespoke suit. He was very patient & attentive throughout. He had an great eye for detail.
September 2023 by Harris G
Great service received by Amir on Sat 10/9. The store is clearly understaffed though so some customers were left waiting.
August 2023 by Sunny
My husband who is a slim fit, went in enquired about slim fit tops and got told "slim fit is for slim". I wash and iron my husband's work shirts each week and they're all slim fit from Moss Bros, so you can imagine the offence the shop has caused by this thoughtless, ill-considered comment. My husband is a regular customer of Moss Bros but I'm now minded to look elsewhere for his shirts going forward. Clearly an unhappy sales rep, content to rip up a customer's confidence.
August 2023 by Eka Prasetio
Good selection of clothing but not the friendliest. The staff could have been more helpful and attentive.
August 2023 by Jewish Montana
If I could give 0 stars, I would. I have had a better experience at other branches but at this particular branch the staff are so rude. The staff pick and choose who they want to serve and give negative vibes to those they don't want to. I asked for a simple request and was given attitude, lied to and was being fobbed off until I had to explain that this same service was provided to me at another branch. After this was proven the assistant did not even want to serve me anymore and passed me onto another assistant who was even worse. They made errors in my transaction causing me to pay more than I should. Eventually the service I required was fulfilled but at a stressful price.Will not be visiting this branch again.
August 2023 by Fahim Hussain
I went looking for a suit yesterday after a long day of shopping. As I entered the store a staff member by the name of ?Dhin? was very welcoming and helped me pick out an amazing suit for a wedding I have coming up. I?d like to give thanks do Dhin for exceeding my customer journey and for displaying a lot patience with me as I continuously changed my mind about what type of suit I wanted. I hope his efforts are recognised by upper management and I will definitely be coming back to this store, permitted that Dhin is there to help me of course!