December 2023 by Sudip Dutta
Good variation of clothes in all 3 floors
December 2023 by Alex B
For all the brothers out there....this is a WOMEN'S only store!!!
December 2023 by Isabel Gonçalves
Adoro,com preços fantásticos
December 2023 by Anne Chipeta
I think the company can do better to improve on its customer service. I purchased a jacket online but noticed that it had its collar tag off and it did not come with any price tags which would normally hang on the collar tag. But this was a minor issue so I didn?t choose to return the jacket on that basis. I chose to return it on because the medium cut seemed large. The same day I collected the jacket from the Oxford street store Tuesday (28th Dec) was the same day i processed a return online. On the same day as well i spent another £25 to purchase the size i wanted of the same jacket. When i got to the store i was refused to return it. They said it was not in pristine condition and yet i had received it like that. The store manager could not listen to me and referred me to customer service who then said i can ship at my expense and wait a response. Considering that I received a damaged coat and such a minor damage but i lost alot of time explaining myself to the manager and then having to ship it off to the warehouse. Had this incident happened before I purchased the second jacket, i would not have shopped at Matalan again because i felt unvalued as a customer and treated badly.
December 2023 by Najiihah Auliar
Always purchase something when I go there. Good stuffs!
November 2023 by Christine Mitchell
When here looking for a pair of shoes And there was no choice at all Would not go back
November 2023 by Ola Rostom
Stalked / Harassed by front door security guard - completely unacceptable.Yesterday I popped in to Matalan sometime between 4:15 - 4:45. When I walked in the security guard - a short, bearded, middle aged man with some kind of white cap / headgear - was standing by front door. I wandered around the store looking at a few things and when I got to the end of the store I realised that every time I looked up this man was around me. I got uncomfortable and left that area quickly. Again I turned around and he was right there. I started to get really freaked out and walked much faster - AGAIN he was hot on my heels. Part of my wanted to shout at him because he was clearly trailing me around the shop but I didn?t want to cause a scene. I stormed out of the store and I was Shaken and FUMING!I have never experienced this kind of behaviour and I really hope Matalan takes action because he is making your customers feel incredibly unsafe. You must deal with this creepy stalker immediately. I hate to imagine how many other women he?s been doing this to and getting away with it.I?m more than happy to discuss further to work this out so please get in touch
October 2023 by Delieth Williams
This is one of the best ones. I went to the customer service ? and so polite never felt rushed at all and the lady help me so much
October 2023 by Lottie Devney
Nice products and layout, could do with a few sizes above 18.
October 2023 by Mistletoe Banshee
Two star mainly cause there was no men clothes in store
September 2023 by Nisha Kumar
Excellent service but the store does not have much variety.
August 2023 by Sunjila Fatema
I brought some clothes and other stuff when I came home and saw it?s have security tag. I wen there today tell the one of staff for takeoff she was middle age first she said I can?t do this if you self serviced that was your responsibility.and I didn?t said anything. Than again I returned two item one with tag and another one is without tag. She asked my where is price I said check on receipt she said I can?t read.she asked me where is price tag I said I don?t know whe I bringed home I didn?t get tag . Omg with this conversation she was made a big issue and argued than sunddly manger came and she heard both of and she said I refuse to service what?s was that I shocked if in store have self service why the stand on countar the manger said I have say to apologise but what was I do wrong why I say to apologise I didn?t accept also I have anxiety problem I was to angry with both of member on work this store .as a customer you didn?t accept a terrible situation in store and rod behaviour the woman from the beginged she was rod with her word .
August 2023 by Emran Hossain
They offered some children items which is cheap enough but this store has no men's section
July 2023 by Queenly Tamakloe
Have lovely products but queit an expensive brand if you are seeking to get affordable products.
July 2023 by Deena Sequeira
Great customer experience when collecting an online order in-store!
