August 2025 by georgina gilmartin
Dear LLoyds,
My mother misplaced her card and I was faced with the worst financial customer service. As a customer, that chooses this bank I would have expected to be greeted with some degree of concern and consideration. Unfortunately, their lack of investment in customers resulted in heightened stress and my call being cut off and not transferred to the relevant department. Considering, I afford them with my financial affairs, I will consider Monzo.
July 2025 by Kariane Weber
9:40 and still closed, customer service 0
July 2025 by N N
I received 100 times better service from the Oxford Circus branch compared to Victoria. Despite being a much busier location, the team was professional, attentive, and efficient. Michael provided outstanding service, and Chris was extremely helpful throughout my visit.
In contrast, the Victoria branch?despite having fewer customers?seems more focused on relaxing than serving. They could learn a lot about real customer satisfaction from Michael and the team at Oxford Circus. A big thank you to them for setting the standard!
July 2025 by Ibrahim Almubarak
Dear Lloyds Bank team,
I have been a loyal customer of Lloyds Bank for many years, maintaining an account with a spotless record and an excellent credit score. However, I recently experienced humiliating and unjust treatment at one of your branches by a staff member who acted with bias and unjustified suspicion.
My only action was transferring money from another personal account under my name into my Lloyds account ? a fully legal and standard transaction. The employee reacted in a hostile manner, stating, ?You can?t use your account like this if it?s not your main bank,? and without any clear justification, informed me she would place a flag on my account.
Despite my explanations that the funds were mine and all activity was legitimate, I was treated as if I were engaged in illegal conduct. This is despite my long-standing relationship with the bank and my excellent credit history.
The outcome was outrageous: my account was closed without warning or due process, and I was given no opportunity to defend myself or clarify the situation.
This experience has severely damaged my financial reputation and caused me significant emotional and professional distress. I am deeply shocked that a reputable institution such as Lloyds Bank would treat a loyal customer in such a discriminatory and unfair manner ? especially someone from a different cultural background. I demand a formal investigation into this matter and accountability for the discriminatory and unprofessional conduct of the staff member involved.
Although I have filed a complaint, the issue remains unresolved and the unfair treatment persists.
Therefore, I wish to inform you that I have decided to escalate this matter by lodging a formal complaint with the Financial Ombudsman Service for review, which I consider a serious violation of my consumer rights.
I trust that this matter will be given the serious attention it deserves and that I will receive a prompt response.
Sincerely,
June 2025 by Daniel Paredes
Just went in today to try to open a personal account for my partner whom which I already have a joint account with in Lloyds. The person that met us downstairs started to ask what documents do we have as proof of address instead of telling us what do we need. After telling him that we have everything, he told us that we need to print a proof of address, we told him that there are no printers nearby and that he could print a bank statement with my partners name from the joint account and he refused since the the statement is coming from the same bank where we want to open the account. The attitude of this person person was absurd and not helpful at all. Lloyds used to be a great bank with good customer service, now it?s a joke.
June 2025 by Alexander Ramsey Arafa
Ethan and Kizito were very efficient and professional assisting me with my today?s enquiry. Ethan was very supportive and understanding customers? needs highly which is unusual for his age.
May 2025 by Eric
Great service from Chris today, solved my issue successfully, thanks
April 2025 by Ian Struthers
Truly dreadful customer service. Visited twice this year, both times the service not working with mega queues. They are clearly trying to discourage customers in order to justify closure soon.
April 2025 by Dr Power
Service is terrible you wait for ever one person serving 8 customers 10-15 minutes per customer
March 2025 by DS Savani
Spen more than 1 hour to just unblock my account and still waiting in line to unblock my netbanking if you want to waste your whole day you can came to this Oxford street branch even uneducated person can work faster than them great way to waste time
March 2025 by Dann
Today?s visit to your branch was a proper letdown. Came in for our company account verification, and the bloke at the front?beard, bad attitude?was straight-up rude. Didn?t pass on info, acted like he couldn?t be bothered, and to be honest, shouldn?t be in a role like that.
We were well up for opening our account with you?proper excited, even planning to make it our primary business bank. Not a small-time gig either, there?s serious investment coming in. But after that interaction? Made us think twice. Service like that?s bound to do your firm?s reputation no favours.
February 2025 by Rajesh Rai
Worst experience ever just shut this branch have to wait whole hour just to talk to person on knowledge bar. My phone was stolen so i had to block my card went there to block my card last time as it was nearby and it was done and i asked him if i can order new one he said need id ok cool and went there with id this time . Just one guy called ethan waited whole hour and every time customer ask or show new papers goes back to dont know where telling need to get back to manager and finally my time comes after whole hour waiting.first question i asked just one staff on knowledge bar responds saying other guy on break and for whole hour cool idk stupid and just ask me sort code and number and says it will be delivered within a week . Is this a joke last time says come with id and this time just asks sort code and number . Do they think all people have time to wait for them to just to speak with them. how they have manage to run this branch is joke. could have gone to another new bank open new account and apply new card it would have been faster . Just Leaving this bank had enough.
February 2025 by Abdellatif Hadj kaddour
A racist receptionist called Karen work in this brand who was very rude to me with no clarified reason because of my arabe name , even though ive been a costumer with Lloyds for more then 7 years
February 2025 by Rosie W
This bank is terrible. Have long known their probable racists? approach, but as long as they get things done that?s fine. (Almost every branch I visited is not that friendly) But recently they began to make more troubles for customers and try hard to find fault, no comment.
February 2025 by Aubrey Dee
CLOSE THIS BRANCH.
I normally love Lloyd?s but the staff here are deplorable. You wait for a ridiculous amount of time only to be told you need to visit the Knowledge Desk. What is that?!? There is no sign that the cashier counter doesn?t do 99% of the things they used to. And ONE person is at this silly Knowledge desk. What a ridiculous system. The wait for help is now LONGER than when you only had the cashier. The staff openly say they don?t care if you?re waiting and you can leave or go to a different bank. I will.
Lloyd?s stop this ridiculous Knowledge desk. Because if you have multiple things to do you have to stand in 2 separate lines. Why?!?!? Do you hate your customers that much?
