March 2024 by E H
A nice and beautiful restaurant and bar. The impeccable service at Willows on the roof only adds to the allure, with attentive staff ensuring that every need is met with warmth and efficiency. Whether you're celebrating a special occasion or simply indulging in a night of gastronomic delight, Willows on the roof promises an experience that transcends the ordinary, leaving you with memories to cherish long after the last course is savored.
March 2024 by Elmina Homapour
A nice and beautiful restaurant and bar. The impeccable service at Willows on the roof only adds to the allure, with attentive staff ensuring that every need is met with warmth and efficiency. Whether you're celebrating a special occasion or simply indulging in a night of gastronomic delight, Willows on the roof promises an experience that transcends the ordinary, leaving you with memories to cherish long after the last course is savored.
March 2024 by Anthony Foxwell
Closed!
February 2024 by Dervise Mehmet
Eating from two coffee tables. Very
January 2024 by Alan
Great rooftop restaurant. I love coming here at Christmas especially. Cosy, good coffee and helpful staff.
January 2024 by constantino gomez
It was nice and the price is really good. For a small dinner party with 4-6 persons can be fantastic.The server took 3 days to bring the bill, he was talking by phone and walking around..
January 2024 by BrendaTar
This was an awful experience. We sat and had a lovely but over priced drink outside on the rooftop. When we came to pay the bill, it did not come despite requesting it. Eventually, my friend went inside to pay as we were in a hurry. The person serving accidentally made her pay the wrong table?s bill. He then couldn?t reverse it and asked her to pay her bill as well (hoping that he could reverse the other payment by the following day)! My friend was horrified but had no option but to pay. People were waiting and the server was getting impatient. Since 17th December my friend has left messages, emails etc and no one has called her back. She is still out of pocket. It is appalling treatment and we will never ever go back.
January 2024 by Ellen Roberts
Such a cute atmosphere. The beetroot ravioli was insane! Would really recommend the small plates, good for veggies too.
January 2024 by GillJ78
I booked a reservation through the website for a special occasion, specifically requesting the festive menu and inside seating or a dome. Despite receiving confirmation via email, we were placed outside in the cold with no sign of the festive menu. Disappointingly, the limited menu consisted mainly of fried items and burgers. The rooftop views were not impressive, this establishment, although attached to JLP, is run by a third party. This can be misleading for those expecting the high standards of the JLP experience. My recommendation would be to save your money and opt for a nicer dining venue.
December 2023 by Andy Stokes
It was a nice experience and price wise, not too bad. However, it could be improved.They add an 'industry standard' service charge to your bill, allowing you to remove it if you are unhappy with their service. This is a bit cheeky. This put pressure on us to pay it, which I didn't like.The food was good but not outstanding. We had burgers and chips, which were served on tiny plates. No salad, either.We booked from 12-1.30pm. We werentballowed in on aarival at 11.50, we were told to wait until 12.00, so inevitably weren't seated at 12.00. At 12.55, when ordering our desserts, we were told we would have to leave in 25 minutes. This made us rush our desserts and drinks, so it was not a great end to our meal.The dome itself was nice, with a good heater which made it nice and cosy. If you are eating, be aware that you are eating off a low-level coffee table, and you are not sitting around a dining table, so it's a bit odd if you want to have a meal.There are no toilets at the restaurant (except disabled), you have to go downstairs and use the John Lewis toilets in the stairwell.All things considered, it was OK, and we enjoyed it, but it could have been much better with a bit of extra thought.
December 2023 by Voyage792697
Very poorly organised, wait time was so long even though it wasn't that busy! Did not think it was very clean and saw poor hygiene particularly with the food prep! Would not go again!
December 2023 by MrsKerr19
Absolute chaos. We booked the winter hut for the evening for 8 of us and prior to arriving we were asked to pre-book all of our food from the festive menu. The menu itself really wasn?t very clear on price or what we?d receive but we managed fine. We then arrived and were told at least 40% of our choices from the menu that we?d pre-ordered weren?t available. A ?delivery? issue apparently so we were very understanding. However, then we weren?t given our drinks on arrival, we waited over an hour for our starters, the drinks ordering was all over the place, different people telling us different things, the ?main? was literally just a burger on a plate - no fries no salad no side nothing and the pudding was still frozen inside. It was utter chaos and very uncomfortable. We then received the bill which included a 12.5% service charge which we declined. We?d originally thought the price was reasonable but honestly for the service we got it absolutely wasn?t. Baring in mind our starters took over an hour, by the time we?d finished our pudding it was closing time. There was one server who tried to accommodate as best as she could which we appreciated but when we?d paid the bill someone else opened the door and literally barked at us to get out. The whole evening was utterly unbelievable. Would avoid at all costs.
December 2023 by Sam Howells
Had seen this place hyped up but probably not worth it. Atmosphere poor unless in one of the igloos which are booked for larger groups. Cool decor in most parts but the indoor bar area feels more like a glorified marquee. Staff a bit hit and miss (agency possibly?)
December 2023 by Jo P
We booked the hut for a family of 8. We had to preorder from the festive menu but when we arrived most of it was unavailable. The service was complete chaos with supposed arrival drinks coming with the main course, instead of a selection of appetisers we were given nuts, olives and plates of fries. The main course burger was literally that....just a burger, no salad, no fries. We waited an hour and a half for food then they rushed us through the courses. At 10pm one of the waiters came and abruptly said "It's 10pm we are closing you have to leave". The drinks bill was completely wrong. I have given 2 stars as the tree decoration in the hut was lovely and festive, the food we had on the whole was tasty, although the banoffee pie pudding was not quite defrosted, the seemingly head waitress was very apologetic and helpful and offered us a 15% discount. It is very overpriced for a burger but perhaps not when you take into account the location. Definitely wouldn't visit again and it was a shame as this was the only time over the Christmas period our whole family could be together.
December 2023 by Micky Dumoulin
I received a call during the day explaining that the kitchen had been closed for an unknown reason but was assured that bar snacks would be available. When we arrived at the venue the atmosphere was less than ideal and our server told us bar snacks were not available. We also found the service very poor and were told quite rudely when trying to order another round of drinks that last service was at 6.45pm (it was only 6pm.)It was a very disappointing experience as our previous times dining at the Willows have been great.
