March 2024 by Patricia H
The dress I wanted was OOS on line so I called the Regent street storeRuju took the call and was amazing after a hard weekend dealing with the call centre a breathe of fresh airRuju was kind found the dress I was looking for OOS on line and recommended an alternative which I also orderedIt was a pleasure shopping with the store over the phoneThank you Ruju you are a great ambassador for the brandThat is the Hobbs I am used to dealing with as over the weekend proved to be disappointing and not the Hobbs brand I have known from previous purchases
March 2024 by Juliet Morgan
I had a brilliant shopping experience at the Regent Street branch. Thank you Mehenaz you were very helpful. x
December 2023 by Sarinya Parkhurst
I found staff in this store very helpful and professional. I was looking for nice jeans and some tops and staff assisted me with the sizes. Compared to the one in Covent Garden, I prefer to come here at Regent Street. Products were nicely and carefully wrapped. Thank you.
December 2023 by Jane Teacher
Excellent service from regent street Hobbs. The shop assistant was so helpful when I went to get something for our wedding anniversary on the morning of Saturday 18th November. I forgot to ask her name but she was wearing a Laurenza dress which I then bought together with another outfit which was exactly right. Both of the outfits were totally her idea. It was like having a personal shopper without needing to make an appointment. Thank you so much.
October 2023 by Abdulaziz Almolhem
Very good selection
August 2023 by Peter Clarke
Service was great and the lady who looked after my wife was very attentive.
August 2023 by Jonny Grant
Note, this is a genuine review. Terrible customer service. Even CEO Mr Anthony Thunstrom can't sort out their customer service disaster. They confirmed they received my returns, but then lost them in their post room. They refused to refund, and only offer a gift card. caveat emptor - buyer beware. They don't respect the Consumer Rights Act. Order #: 14708981 (returned trousers and dress)Order # 14692176 (returned Lucille dress, and Catalina dress REFUND RECEIVED)
July 2023 by Lisa Lindqvist
No service at all and announced fitting rooms closing 40 minutes before shop closure. Love Hobbs but will not come back to this location.
April 2023 by Kelly Lewis
Outstanding service from Jay and his team at the store.As a petite mature lady in my 60s I was delighted to find a good range and choice of outfits for me to choose from for my sons wedding. The staff were lovely and friendly and thanks to their expertise and knowledge I very quickly settled on a longer length dress with matching pashmina. Totally stress free enjoyable shopping experience. Will definately make this my first stop for the next wedding in Tuscany!Thanks to all again
January 2023 by Jamila Din
I was looking for a specific coat but they didn't have the correct size. Tasneem was fantastic- she took my contact details and said she would check a different branch. She called back within the hour having reserved the coat at a different store and managed to order the coat on the same day. Amazing customer service!
January 2023 by Madeleine Kronovet
Store manager is ignorant of the company?s return policy and extremely rude. I had to pull up the gift return policy on my phone ? I was in the right (as I researched before visiting the shop) and didn?t receive as much of an apology or acknowledgment. Very snooty to me for no reason.
August 2022 by Mohamed Ahmed
Easily one of the best shopping experiences we?ve ever had we came in for a browse and a few pieces caught our eye when we were approached by Rawan with the most welcoming amazing energy she helped us find an outfit the mrs is very picky she likes what she likes and rawan really connected and got to know her and she recommended her a few stunning outfits. Rawan set a new standard going over and beyond made the whole experience very special not just a transaction. When they didn?t have the sizes she done everything to help us get it offering online order and transfers from other stores. We?ve always liked Hobbs because of the quality but with service like this it?s definitely become a favourite. And as promised she kept in touch regarding the orders updating us every step of the way she couldn?t get one of the pieces because they were out of stock across the uk however and since we ordered everything to be delivered to the store she offered us a date to come in for an appointment to try on the pieces and prepared us solutions of different options that we ended up getting. Very kind very genuine very transparent support throughout.
June 2022 by David Forster
The staff were so helpful. Not a huge selection but the staff know their stock so find you clothes for you to try in your size. So my wife's dress for a wedding was sorted easily.
June 2022 by Lynne Rothwell
As always beautiful clothes, priced to match quality
May 2022 by Ladislav MEJZLÍK
Great quality British women's fashion for all generations and all occasions. Nice and helpful staff. We bought very well here, so we are happy to return here.