“Just took back a faulty thermos flask without the receipt, explained it was roughly 6 months old and had failed, Mark the assistant manager looked up my card details and simply gave me a replacement new flask.
Absolutely fantastic service, thank you Mark, you were extremely polite and helpful ,a credit to your company.
Try getting service like that online”
“Thank you so much to the very friendly and helpful team at Baker Street who fitted casters onto my oil-filled radiator. The instruction leaflet was impossible for me to understand but they came to my rescue. Brilliant customer service on a busy Saturday afternoon.”