December 2023 by Google user
The store is small and narrow making it difficult to get past other shoppers and the staff I dealt with were impatient, not very helpful and/or rude. I would suggest making your way up to the store near Marble Arch station or going somewhere else but I could not recommend this store.
November 2023 by Mohamed Mohamed
Hameema very helpful with my Air Jordan 1 for my brother birthday shoes.
November 2023 by Hassan BOULHARIR
My recent shopping experience at your store was unfortunately marred by the disagreeable behavior of the cashier on duty. Her lack of a smile and her hasty approach created an unwelcoming atmosphere, significantly detracting from the level of service one is entitled to expect as a customer.Confronted with this situation, I chose to request a conversation with a manager to articulate my concerns. However, I was surprised to learn that the individual in question was the manager herself. This realization was particularly disheartening as, as a customer, I anticipated a higher level of professionalism from someone in a position of responsibility.It is noteworthy that I had already completed the payment at the moment I recognized this unpleasant interaction. Had that not been the case, it is likely that I would have decided to leave the store without making a purchase.I share these comments in the hope that they will be taken into consideration to enhance customer service in your establishment.
October 2023 by Ash Berkley
Excellent service in this store. Saira was available as soon as I needed assistance. Welcoming, efficient and knowledgeable about products.Highly recommended.Will definitely go back. Thank you!
October 2023 by Ameeta Agnihotri
Unhelpful staff. That's all I can say, considering I walked down Oxford Street to find this place and actually buy slip-on walking shoes and cotton sports socks... very sad for the brand...
July 2023 by Harvey
It?s 12:06 on a Sunday afternoon and these geezers where supposed to open 6 minutes ago, they have been standing there chatting for 20 minutes and they won?t open the store. Update: the biggest size they had in the shoe I wanted was 8.5 US. I am size 12 because I?m a beast (RAAAHHHH) overall, not a good experience, highly recommend.
July 2023 by Paul Logan
Busy place lots of choices available, polite helpful staff, good shopping experience
July 2023 by Nic Flava Hoskins
1 Star is way to much. Went here on Thursday 29th 06.23. To lady staff talking in different language, didn't want to help me or anything, only got dirty look. Stay away ,!!!!!
May 2023 by Mantas Svetlauskas
Foot locker, maybe one of the best stores available that you can walk in, and maybe find something out of the ordinary or something that is not as common, good choice ?? could be bigger, but other than that not too bad for your latest trainers.
May 2023 by Gwydion Ap Hedd
Wouldn't recommend using Footlocker at all, the website crashes when paying and they have some serious customer service issues. After following packing instruction about a return, footlocker haven't responded and refuse to take responsibility even though I followed instructions given in their packaging. Crazy how poor the website is in 2023.
April 2023 by OBYdit
Great service, staff was really helpful, and they fo have quite a good variety of sneakers, clothes, and prices are correct. Will definitely come back!
April 2023 by Tyden Bomant
My wife and I walked in yesterday as it was my birthday and wanted to treat myself to a pair of trainers each and the staff were utterly uninterested in engaging with us, A they had a unapproachable attitude, B were talking to their colleague's with their back turned to us, completely ignoring us!! C all the way down to Z made us feel like we were asking them for favours when I all I wanted was to spend some money but we left we a savour taste of that shop, never again!! I thought I would let you know as you missed out on 2 sales. A pair of Airforce 1s and a pair of Jordans. But with the bad attitude of the staff, we changed our minds. We were utterly disappointed as we were both big fans of Footlocker. We travelled all from High Wycombe to visit your shop on Oxford Street. What a waste of time and money. We will be sticking to the Reading Footlocker from now on.
April 2023 by Mamoon Sbeih
Total disaster. Bought Jordan?s for my son, traveled to Dubai, only to find out they gave me two different sizes - one for each foot.. and now no one answers the phone.
March 2023 by Joan Williams
Nice friendly atmosphere in the shop. The staff were extremely helpful and I managed to purchase what I went in for.
March 2023 by Nick Leenk
Good selection of shoes but the staff was absolutely lazy. The shop was full they didnt care to help anyone, 4 of them chatting also very rude and grumpy when you would ask for help.
