December 2023 by Noah
Great service from Nesti who helped us choose our perfect mattress!
December 2023 by Christopher Nettleingham
Good service very helpful staff great products 10/10
December 2023 by Zerrin Kaya
The in-store support was incredible. My order was processed very quickly. Thank you Burcu!
November 2023 by Kemal Reshat
Delivery was not carried out by team on the original date. I was told by the team they would come back another day when they "arent so busy". I then spent 30m on customer service who told me they wont deliver to the apartment on the 6th floor by stairs because its against policy and health and safety. The Box is 50kg i carried it up the following wednesday between two people. I then opened the sofa to find out it is the wrong product, I ordered Tapue colour not Grey. This was confirmed on the phone with customer support. I was told if i were to change it I would have to carry the sofa all the way back down and then bring the other one back up. In good will customer support offered a free duvet and pillow set. Honestly this is extremely dissapointing regardless of the good-will and the whole process has been a disaster. I will not be using Dreams again, I will be publishing this review on Google and also informing my friends and family accordingly. Thanks.
October 2023 by Tanyth Withers
Initial consultation in store was lovely and super efficient. But in reality they never followed through.I specifically asked to be shown a divan and mattress that was available for my move in date as a previous supplier had let me down. I would have likely chosen a more expensive product too but because we had time restrictions I went with a certain model.The day before delivery I called the store to check on timing and was told I would receive a time slot notification that evening. This morning, on the day of delivery, when I called the store I was informed that the delivery was pushed out by two weeks due to IT issues. I am now in my new property without a bed for two weeks and bar a partial refund there is ?nothing else they can do?. Really poor service.
October 2023 by Guilherme Schmidt Boujadi
Amazing service. We were looking for a new mattress and had the best experience ever. We tested into a sleeping machine to find the best fit and the professsional named Larry was incredibly helpful. Ended up getting not only the mattress, but the bed frame and pillows. Will come back soon for a Sofabed.
October 2023 by Antonella Maurelli
They make you try the pillow and the mattress, telling you that for any problem there is a guarantee and only after you pay they tell you the reason why you try our products is that once paid they cannot be returned. I felt cheated. in my opinion they should warn before payment that for any problem you cannot change the product.
September 2023 by Aranka Mate
Staff was very friendly, they noticed us, and they asked if we needed any help. We did lie down on almost all the beds. We were about to make a decision when Larry came and helped us. He explained the differences between the two we liked.He did bring pillows , so we could try the mattresses with pillows too. Larry was very helpful and kind. He even offered us drinks.He gave us such a nice pillows, we bought those too.We are very happy!!Thank you Larry!
September 2023 by Guilherme Castro
Excellent service - used the sleepmatch test, and the first recommendation was exactly what we needed as a mattress. Totally recommend
August 2023 by Gidon Katz
unbelievably bad service. Be very careful. I purchased 3 expensive beds and mattresses- spent over 5 grand. they never completed the build of the beds and now have been waiting for them to resolve it for 2 months. Would never purchase from them again.
August 2023 by Meeta Shah
Mr Dinesh was very helpful and dealt with us in very professional manner. We were showed all types of mattresses and frames for the type of bed we were looking for. He was very hospitable. We will definitely recommend the store and will give reference for Mr Dinesh.
August 2023 by Melvan
Slawomir helped me a lot in selecting a suitable mattress and was patient in answering all my queries. Would highly recommend looking for him in the store!
August 2023 by James England
Came in looking for a mattress, told the assistant who came over we were happy looking on our own. Assistant was then very rude - felt uncalled for in front of our young children.The store also doesn?t have that wide a selection on display, is quite run down and has a weird smell.Would recommend visiting a different Dreams outlet instead.
July 2023 by Frances
Larry was approachable and very accommodating.
July 2023 by Greta Matiukaite
Had an amazing service. Slavik, helped us to find a perfect bed in no time. Top lad! Imporving peoples life by improving sleep quality ?
