August 2025 by Stephan Weiss
they closed before posted time
July 2025 by Coco Greatportland
I went it at nearly closing time, trying to buy some lipstick for my auntie and I
would say thank you so much to Nusrat ( sorry if i spell it wrong). She was really kind, she took her time helping me find products, check out and everything.
Thank you so much Nusrat.
July 2025 by IB23 IB23
Very unpleasant lady at customer service
July 2025 by Katayoon Forouhesh
Yesterday i went there to buy some stuff and looking for a lotion, while i was looking at different products, I noticed one of the staff has stand almost close to me and staring at me, I looked at him and eventually he took away his eyes pretending not staring but he was standing there, because it was very uncomfortable i just quickly chose something and went to the till. If you don?t trust your customers don?t put ur products on the shelf, but this way of checking the customers is very rude and i won?t go there any more despite it?s very close to my workplace.
April 2025 by Varity Steins
Just like others, I have had a bad experience here too.
Came into the store to get a lipgloss that i usually get from boots but not this particular branch.
I come in and look for the stall with lipgloss when I get there, there?s other few ones that i saw and wanted to try too.
Now the thing is, the mirror is on the other end of the stall so you either take a few put them on the table and try one by one or go back and forth trying each which i did.
Now this lady, She?s definitely south Asian and short, referencing this as I didnt get her name. she see?s me and she comes straight to me. So close that our bodies literally touch. I step aside and look at her and she just looks at me and says nothing. My boyfriend was sitting at the table where the mirror was, he sees what?s happening and comes to us immediately putting some distance between us. I don?t know if she wanted to fight me or physically move me from the shop. Either way, she?s terrible.
I ask the lady why she did that and she literally just stares at me and pretends to be replenishing. remember she was on the other side of the shop and as soon as she saw me, she sprints over. I have never been to this shop ever. she wasn?t doing anything on the stall nor did it look like there was anything happening.
Such disgusting behaviour and no personal boundaries at all or professionalism.
I don?t know if that?s how boots trains its customer service advisors or it?s the personal behaviour, whatever it is, it?s very bad and reckon a change in the shop.
February 2025 by niharika chandra
Best pharmacy in central London ..
My mother was visiting from abroad & they were very efficient in getting the prescription medicines ordered & delivered on time as we needed it same day .
It was such a big relief & help for us
January 2025 by Hello Hello
Thanks to the considerate and efficient staff member who helped me with a couple of Click and Collect orders over the busy Christmas period! (I'm terrible with names, I think her name was Kisharaa?)
I also had a good experience with the pharmacy staff (a young lady whose name I didn't catch) in the past month, thanks!
January 2025 by Luca
Terribly rude staff. I was queuing for over 15min to pick up an over the counter medication as there was only 1 pharmacist. The clock turned 6pm, they shut the pharmacy area around us and she refused to serve anyone else that was already queueing without explanation, totally disregarding us, treating us like some sort of criminals just for questioning the situation. I will escalate this matter to your HQ. A rather unpleasant experience and really unprofessional.
November 2024 by Pakiza Aliyeva
Scruffy and dirty Lancôme stall it?s 10:30 and employee that works there is still not there. Other employees are ever so unhelpful and most unpleasant
October 2024 by Asma J
Had a good experience. Olu was very helpful at the checkout. Great service from her and I'm sure to come back.
September 2024 by Morooj Albakri
Is very bad man security hi follow us and all people even Sam staf when we complain The style doesn?t care am not feel comfortable when I go in
September 2024 by madjid bouafia
Madjid
On 03.9.24 at around 3pm I accompanied my brother to the boots branch at regents
street, he was purchasing some medication from the pharmacy counter. This was my first time visiting this branch. Whilst my brother was asking questions regarding the medication, the employee who was serving my brother kept staring at me which I found very strange, he became very aggressive towards my brother and told him he was unable to sell the medication to him, he started to accuse me of giving him a fake £50 note last Monday. I tried to assure him that he has got the wrong person but he continues and became more abusive and threatened to call the police at which point I told him if he believes it was me then he should go ahead and call the police and I would be happy to wait for them to turn up. The employee who accused me then called security and told him to watch me whilst he checked the CCTV. I explained to security what I was being accused of and he confirmed that it was not me and he had never seen me before.
At this point the manager has come to the shop floor and I explained again what I was being accused of. The security confirmed to the manager that he had not seen me before and I am not the person who the employee is talking about. The manager aggressively asked security to move away. The store manager asked me for my details which I provided, when I asked him for his details to raise a complaint he refused to provide me with any details. I managed to get his name off his name badge which was Hasid. I left the shop and returned to see if they had viewed the CCTV footage.
I told them I was not leaving until the police were called as they falsely accused me of committing a crime. The management assured me that the situation would be dealt with and he would call me to let me know what the outcome is.
The way in which the employee and management presented themselves was appalling and unprofessional. I have never felt so embarrassed in my life. I was not offered any form of apology, instead the employee was hiding behind the counter, knowing full well that he made a false accusation. I have some footage of the events that took place for my records should you need to see it.
I hope that this complaint is investigated and the manager and staff member are held accountable for their actions. I hope that serious action is taken, if I do not hear back I will be forced to take legal action against the management and staff involved.
August 2024 by Martina Zamolo
This Boots has the most amazing Pharmacy staff. Mohammad and his colleague were incredibly helpful trying to find my prescription that went out of stock. They were there to help with a huge dose of kindness. Thank you both!
July 2024 by Daniel Zando
Never more than one counter with employees, avoid as far as possible. 30min queing time at least per visit
May 2024 by Mustain Billah Minar 181-33-4511
Very nice shop. Clean and tidy up there. Everyone may get good products there.
