February 2024 by J F
I got severe high blood pressure...currently on medications for it. I felt really bad and asked if they could measure my blood pressure but they refused to do it. What a pathetic excuse for a pharmacy. Awful experience
February 2024 by Abdullah Malik-Kheil
I was looking for a neck pillow as I?m travelling today, and I was helped by a very welcoming employee Sara, who went above and beyond to ensure that I had found one although they didn?t have it on shop floor- big big thank you to her, will definitely be going back!
January 2024 by Eli
I am very surprised that Boots in such a busy location has such a little cate for the clients.The customer service is very rude and inconsiderate. Yesterday ( 3/01) I was quiting to their self checkout when a guy on the cash register literally left the desk ( while we were queqying) to have a fun chat with their collequeuges! They literally were laughing standing just half a metered away from the queue. The other day the lady with curly hair was supervising the already long queue. When I asked her why there's nobody on the desk to help serving the customers when the queue is that long, she just replied:" no, it's not busy"...I was gobsmacked. I told her I am going to a different store and left my shopping.I never ever ve seen such a low level of customer service in any boots! I don't think the manager is doing a very good job here...
January 2024 by Diah Lestya
Sarah assistant manager was amazing. She was alone on the shop floor, but she ran quickly to get my click and collect order. I really appreciate it. Thank you!!
January 2024 by Google user
I am very surprised that Boots in such a busy location has such a little cate for the clients.\\nThe customer service is very rude and inconsiderate. Yesterday ( 3/01) I was quiting to their self checkout when a guy on the cash register literally left the desk ( while we were queqying) to have a fun chat with their collequeuges! They literally were laughing standing just half a metered away from the queue. The other day the lady with curly hair was supervising the already long queue. When I asked her why there's nobody on the desk to help serving the customers when the queue is that long, she just replied:\\\" no, it's not busy\\\"...I was gobsmacked. I told her I am going to a different store and left my shopping.\\nI never ever ve seen such a low level of customer service in any boots! I don't think the manager is doing a very good job here...
December 2023 by Lufu Design
Be careful when you order online and choose this store to collect. I usually collect from Piccadilly store & never had problems. But this store - packs in stapled paper bags instead of secure delivery boxes and when I opened them half of my online orders are missing! Store staffs especially men were extremely unhelpful as well. Deeply disappointed. Never again.
December 2023 by Natasha Simma
The products are top notchI got so much help from the staff it was amazing
December 2023 by Viktoria Falletta
Unfortunately, the employees had no plan for their own product range and were totally unmotivated. Sent us to Tesco. It was also interesting ?
November 2023 by Victoria G.A.V
I went this morning around 8.50am and I asked if they are doing blood pressure test as I'm pregnant and I needed to checked because I had 3 days in a row headaches. As every pregnant women knows to have this kind of each can be your blood pressure is high and is risky for the baby.So the person from the pharmacy didn't care about my pregnancy situation and told me I need to book an appointment.I felt really frustrated and disappointed because I saw today it doesn't matter you are vulnerable and need more attention. It's sad to go to an store I find this kind of people. OK I need an appointment but maybe you can can put me in a slot today, or make an effort for me. But it's look like staff there doesn't care and have not any empathy ?Never will come back to this place.In other hand I went to another boots and being also fully book they made me a favour to check my blood pressure.Still believe in the humanity ??
November 2023 by Panos Mavrakis
On my second visit, the staff at the counter once again displayed an unwillingness to assist, which was disappointing.
October 2023 by Yu Yang
There were so many things I wanted to buy that I couldn?t fit them all into one basket, so I brought my small suitcase to use as a shopping basket. But the black female security guard rushed up and said I looked suspicious like a thief, and forced me to stop shopping. (And she also called the manager, who also thought I was suspicious) and forced me to pay the bill. I think this is racial discrimination. I am still a student, do you think I am easy to bully? As a consumer, I am very dissatisfied. I will never never never come to this store again???I am really angry???I hope they can be fired.
October 2023 by Emran Hossain
This store is comprising with ground floor & 1st floor,,,
October 2023 by Lisa Mao
Worse Boots I?ve come across - no-one manning the tills, and staff unhelpful and poor layout of shop! Do not waste your money here.
October 2023 by jean alesandre
Great pharmacy although it does depend on who is on shift
August 2023 by SR_UCL_Randy Putra
I bought a sunscreen and have already paid for it. But the alarm still goes off.