Banks in Marylebone, Mayfair and Soho, Greater London

“I received great service and advice from Dovile. She was really trying to help me on the day. There was one female staff member who I also had to deal with, but extremely unpleasant with attitude. The branch changed over the years. The space is awkward, nowhere to sit comfortably, neither in private to discuss your money business. Also the cash counter is gone, that's a big disappointment.”

“Neelam Joukani Khushiram was such an amazing help to me when I was at HSBC Oxford Circus! I was having a lot of trouble ope my account and she helped me open one in less than an hour it was just like magic! she definitely knows what she is doing and she is the sweetest”

“Extremely polite and helpful staff. Wanted to print some bank statements and was confused about a few things- Kamal at the bank helped me out ? great experience.”

“(Translated by Google) Peace be upon you. I want to ask about medium real estate investments in England. Is there a special number?(Original)السلام عليكم اريد ان اسال عن الاستثمارات العقاريه المتوسطه في انجلتراهل هناك رقم خاص؟”

“It was the only Santander branch that I was really well tread has a person and a customer.
I was really losing faith in Santander even considering to change.
Thanks to all personal that is working there.”

“Went there on 7th Sept. Why 5 stars? Staffs was efficient and doing their best . Extremely helpful. I think I was served by Rachel (may be wrong name). Anyway, awesome and Extremely helpful. I got all my stuff sorted out. And I can hear (very small branch right) other staff assisting other customer, which was very helpful as well. Thank you all.”

“I had an excellent experience with Ana and HSBC. I'm a surgeon from abroad who will be working soon at UCLH, and I never imagined that opening a bank account would be so challenging. Thankfully, Ana made it work and created my account in just one day. I highly recommend HSBC to anyone new coming to London. Thank you again for your assistance Ana!”

“The lady at the reception(?) counter was incredibly helpful. She found a solution to my predicament when no one else at the call centre could. Very grateful for her advice and assistance!”

“(Translated by Google) Can I withdraw, deposit and pay bills from my Saudi account in the Saudi branch in this branch???(Original)هل استطيع السحب والإيداع وسداد الفواتير من حسابي السعودي في فرع السعودية في هذا الفرع ؟؟؟”

“White Horse Machinery Ltd have worked with Bank Leumi for many years; we regard them as our friend and partners. They are helpful and flexible unlike larger banks and can make quick decisions. They have always given us good constructive advise and assistance when it has been required especially in recent times during the Covid crisis. We would recommend them to anyone.”

“On Tuesday I had my phone stolen, I went to NatWest Tottenham Court Road to cancel my cards and the staff were so lovely and helpful. The next day I received chocolates in the post with a lovely note. It felt so personal and I am so grateful for their help and kindness.”

“Many thanks to Ross and colleagues in the Tottenham Court Road branch who helped me with a difficult family banking matter recently. Ross and the team showed kindness, and the matter has now been sorted. Thanks again.”

“I went there for having a BOC bank account. The staff who assisted me is really friendly and nice. The documentation they need is not that complicated and they help to print . But I have waited for at least twenty minutes as they only have two non- cash service.”

“Visited Nationwide’s Tottenham Court Road branch three times in the last week. Great atmosphere, fresh and inviting space. There is a workspace at the front for customers to use and comfortable seating with a round table as well. I found everyone to be super helpful and pleasant. On my first visit I needed time to set up my online banking and the time I needed was not an issue. Thanks to everyone for your welcoming attitude every time I visited the branch it is much appreciated.”

“I do do not usually write review but what started as a poor experience turned out to be a great one.I entered the branch and there was looooong queue with only 2 staff on counter. (Just reminding the nearby branches have closed and this one has got really busy). Anyways, when I was finally approached in queue (again, can't blame staff as they were helping other), I was told that I need to go upstairs.I went up, had to wait for around 25 mins and was met with Naman - I believe the branch manager; poor chap, I felt sorry for him that he was serving and in between excused to assist other staff.Overall, I was actually very impressed with gentleman's professionalism and how he dealt with the query after being passed from pillar to post on the phone and your poor chat service on app.Like someone else said in the review, service in this branch is Definitely much better than previous years but I do feel that Barclays will burn their staff if do not provide more resources with branches closing nearby. FYI; cash is on the up and with cost of living we need the bank support face to face. Don't force customer to use digital options; If I wanted digital only, I would open an account with digital bank.Well Done again to Namen”

“Very straightforward process to open account. No problems encountered at all. I did not need to contact anyone for assistance so unable to comment at this stage on customer service.”

“The MOST customer friendly bank on Tottenham Court Road!I visited few banks on this road trying to open a bank account and HSBC was the most approachable and convenient for new customers. Thankfully the first day I visited- possibly in the morning hours the branch was not very busy, and all our questions were answered and the necessary information were given by Ian. He was extremely helpful and patient not only with us but also with all the other clients and potential clients, today the branch was very busy despite the fact Ian took time translating via his device to communicate the information to a client who didn't speak English. This bank/branch showed inclusiveness and welcomed all its clients. Special mention of Nafiza who was very helpful today.”

“Short wait for a fraud report, but when I got to Gerri she was fast, friendly and effocient. Then got on the fraud phone line as directed and my money was refunded. Excellent!!”

“This is my favorite Lloyds branch! The staff here are so friendly that just being here lifts my mood. They even shared some helpful tips and tricks about using the app. When they saw that I didn’t know my PIN code, they kindly asked if I needed help changing it to something more familiar and personal.”

“Great customer service every time I go here, don’t listen to what other people are saying this bank is great.There has never been an occasion where I visited and left disappointed. The bank has great employees who know what they are doing.Great bank would definitely recommend to all!P.S the bank can get brush sometimes so try to visit at less busy times when you have any larger requests for the staff.Thanks to everyone who took the time to read this, have a fantabolous day!!”

“I received 100 times better service from the Oxford Circus branch compared to Victoria. Despite being a much busier location, the team was professional, attentive, and efficient. Michael provided outstanding service, and Chris was extremely helpful throughout my visit.

In contrast, the Victoria branch—despite having fewer customers—seems more focused on relaxing than serving. They could learn a lot about real customer satisfaction from Michael and the team at Oxford Circus. A big thank you to them for setting the standard!”

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