August 2025 by Frizzo3731 Frizzo3731
I don?t usually write reviews but felt like I had to the lady who served me older lady was rude and unwelcoming also I ordered a matcha and when I drank it and came towards the end of my drink I four ants in it!!
July 2025 by Paul Gregory
A family stop for Coffee and breakfast on the way to Lords. Everything as you expect from Nero's. Service was excellent. 9/10
July 2025 by expospiralius
Probably the best coffe franchise in London !
July 2025 by Paul Baddeley
Big queue, I said was drinking in and served in paper cup!!!
July 2025 by David Austin
Lovely flat white, not a friendly ordering experience. *Update 14/7/25, completely different staff and very friendly
July 2025 by Andrew Southgate
Nice place and good coffee
July 2025 by Onute Zaleckaite
Not well managed, constantly out of ice? also baristas should drop their attitude, feels like I should feel guilty that I went there and disturbed them?
April 2025 by Nicole Shaffer
Wouldn?t normally comment on somewhere like this but I get a lot of take away coffees and staff always nice. It was 12pm on a Wednesday and the lady (older lady)behind counter was so rude! She came in from being outside presumably on a break and I said I did a mobile order she said ?WHAT? I repeated again and showed phone. She then got receipt the other younger proceeded to make my order I saw she missed out a syrup so I said I ordered pistachio and the other lady interrupted and said it?s not included rudely and I said I know I paid for it. Her attitude was horrible. I won?t be going back to this branch.
April 2025 by C.H. Lee
Rude and unhelpful staff who made you wait before serving so they could finish chatting. They made you feel like your business was a bother. From reading the other reviews, I suspect I have encountered the same female staff who have repeatedly treated their customers rudely.
February 2025 by Joseph Thomas
Very relaxing.
December 2024 by R Rev
I recently had a very unpleasant experience at Caffe Nero. While I generally appreciate the service here, one specific encounter left me deeply disappointed.
a. On my visit, I was feeling unwell and needed some time to gather myself before placing my order. Despite the shop being far from full with many empty seats in the front, middle and back, a particular staff member barista ? a slightly tall slim older Black female employee with bundled-up black hair ? displayed an unprofessional attitude towards me in the evening during her shift. Rather than offering understanding or patience, she seemed intent on pressuring and targeting me to leave, apparently in favor of giving my seat to a preferred customer or relation.
b. Her behavior felt personal and unwelcoming, which was both surprising and upsetting in what I otherwise considered a friendly establishment. It?s crucial for all employees, regardless of personal preferences, to maintain fairness and respect toward all patrons. Unfortunately, this interaction did not reflect that standard.
c. I hope the management will address this issue to ensure that all customers feel equally valued, respected, and treated with kindness, regardless of the circumstances.
December 2024 by Antonio Diez
Very nice cafe, all great
November 2024 by Exxci EL
If you are looking for a good coffee experience, pray that Ali is there. He is friendly and attentive. He makes very good coffee.
November 2024 by Gavin Hilton
Coffee wasn?t hot, the barista wasn?t very happy when I asked for a fresh cup. My coffee was re-heated as opposed to fresh. Not great and rather disappointing.
October 2024 by Adam
Service has improved over the last year or so, more staff and bettwr trained. Still endures people with laptops nursing a single coffee for hours on end at times, but not as many as a few months ago. Improving.
