October 2023 by Mystery shopper
A great team very thoughtful and helpful i travel a great distance to get my medication but it?s worth it
January 2023 by Billie Bickley
Absolutely the best chemist in downham with the most amazing dedicated staff who always have there patients best interest at heart. Pabs Rena Marie and all the other staff are awesome amazing inspirational people I no . Thank you for looking after me always
December 2022 by Shetha Al-Attar
Have been coming here for 15 years and the staff have always been very helpful, friendly and welcoming, whether in person or over the phone. Highly recommend.
August 2022 by Gaz Da Dreamer (Major Gaz D)
My daily pharmacy helps with anything u need from mental advise to physical advise. One of the original pharmacist stores in the area.
June 2022 by Melanie Inbaraj
Was referred to by the NHS as my mum was suffering from knee pain, and the NHS had said they have qualified medical professionals to examine and advise. Walked in and all i was asked was, what's wrong with her knee, and said that she can look it at the knee but will only prescribe pain killers. Lazy and unfriendly, felt like they did not want to serve us
October 2021 by michael rosenzweig
Helpful and knowledgeable.Also help when dealing with my obstuctive and difficult and unhelpful gp service, Lonsdale medical centre.I should have left years ago.
September 2021 by T Sv
Sorry to say I have had awful experiences in this pharmacy each time I've had to pick up a prescription.The staff, no matter which I've dealt with, have a very rigid and suspicious nature with me and I believe it's because of my skin colour!I have watched numerous times as they politely deal with other non-black customers, smiling and being polite - and then when it comes to me there is this cold tone and body language, followed by a million questions (name/address/DOB/Do you pay for prescriptions etc!?? ), completely over-scrupulous and unnecessarily suspicious every time I've had to pick up a prescription. Just ask EVERYONE for ID, and then let them fill out the form discreetly without loudly asking whether they need to pay or not! It's bloody rude!I've been meaning to leave a review like this for ages, but waited until I recently had to collect another prescription - just to double check I wasn't imagining things!You must change this attitude and treat everyone equally, because it is obvious your staff are apparently very weary about SOME customers based on nothing other r than race, I'm convinced!We are humans too, and need to pick up our prescriptions just like everyone else! Cut it out!Be friendly and polite to EVERYONE!
April 2021 by Amirah Kukan
Browns has been my chemist for 20 yrs. It's the best there is when it comes to service. The nicest people
March 2021 by Ivan Vickosis
Our family have been coming to Browns chemist since the 80s and so have all our neighbours and most people in the area. They are simply the best. Always kind, courteous and ready to help or chat. Browns is probably one of the busiest chemists for miles yet somehow there's never really a big queue and the service is always prompt. Truly outstanding in every respect and I can wholeheartedly recommended the entire team at Browns.On rare occasions it can happen that they might not have enough medication to fulfil the whole prescription but I've never been left without medication. This is more likely due to bad timing and/or a general supply issues not specific to any particular chemist. Sadly something we might have to get more accustomed to now that Brexit is looming.PS The rogue profile listed as "#" (didn't even give a proper name) who only ever wrote a single review telling fibs about Browns couldn't be further from the truth and is probably a jealous competitor with nothing better to do.
March 2021 by neda m
I have had several unpleasant experiences with Brown?s Chemist. At least twice, I have been forced to wait around 10 minutes for them to sort out my medication. It clearly shows that they are disorganised because once a prescription has been sent to the chemist a few days back, I don?t expect to wait again in the pharmacy for them to sort out the medicines. However, the main reason I am unhappy with their services is that they are not helpful at all and do not care about their customers. Recently I had a case where my surgery had not received my order request for three of my repeated medications and Browns Chemist refused to lend me the medicines which I have been repeatedly ordering through them for at least a year. The staff members are generally not helpful at all and they never provide any advice on how to solve an issue and never help out with providing the options/alternatives that are available. In my recent case, the employee at the chemist was not helpful at all and after refusing to lend me my medicine for 1-2 days, she suggested that from now on I should ask my GP to send me my medicine for two months! That was her solution which show the chemist lack of responsibility and care towards customers.Furthermore, Browns Chemist working hours is until 5:30pm whereas other chemists in the area, including my new chemist, work till 6:30.
March 2021 by Enjay Reid
Everything a Local Pharmacist should be. Polite, Knowledgeable, Staff. I always endeavour to purchase something off the shelves ( when picking up prescriptions) knowing I could possibly get it cheaper at one of the big chains, but I don't mind paying the premium as I am always able to garner expert advice while waiting. Thank You All who work at "Browns" Truly an Oasis of Shirland Road. You can even have a chat about Liverpool Football Club, though the Staff Member (anon) in question appears to have a very patchy knowledge of the subject matter concerned. Better approach the Kiwi member of staff whose grasp of all things Cricket/Rugby is immeasurable.
March 2021 by Adela Andonie
This pharmacy is an embarrassment to the entire NHS. I went to pick up my prescription there the other day. 4 staff members were attending, one at the till and 3 in the back preparing the orders (including the owner) - NONE of them were wearing masks!!! Moreover they let in 2 people while I was there that were not wearing a mask and they didn't say anything. This is an NHS pharmacy breaking every rule of human decency.
March 2021 by Glynis Procureur
Such a great pharmacy, my order is usually ready at the counter the moment they see my face! Very friendly staff, very experienced, knowledgeable and helpful. They always have time to help you. We need more of these shops in London!!
