October 2022 by Nicholas Gill
while the online ordering with whs works fine, when you finish it comes up with a cashback offer. this is evil. it gives the promise of cashback but does not spell out the cost to you, namely that you get a recurring charge to you credit card every month. the only way to get out of it is to contact your bank to get them to block further charges. whs should not be doing this and the presumption is that they get a commission out of it. so if you have gone for the cashback and perhaps not got any cash back from it, have a look at the month on month charges to your card
May 2022 by June Wilkins
Difficult to make a complaint to a person..I was told to go on line or email..I eventually got to leave a message with the person on the phone who in turn said she'd pass the message on very strange experience
February 2022 by Simon
Exeter main branch closes at the drop of a hat which in turn means city centre main post office has to close. Closed one or two days a week without any notice. No other shop in city closes, everyone else manages. Probably follows the lead of their head office in London who refuse to take any calls, whole support dept closed. How do all other businesses manage? It is just yourselves. Not fit for purpose, deserse to go out of business .. and probably will. Awful!
January 2022 by Freddy
Whsmith the shop is fine but the post office is what let's it down I know it's not run by whsmith but they should have left it at the top of town.
September 2021 by Freddy Kreuger
Whsmith the shop is fine but the post office is what let's it down I know it's not run by whsmith but they should have left it at the top of town.
July 2021 by Freddy Krueger
Whsmith the shop is fine but the post office is what let's it down I know it's not run by whsmith but they should have left it at the top of town.
December 2020 by Stella Saliba
I ordered a signed edition of a book as a Christmas present in plenty of time for their 2-4 day collect in store. A week later no delivery e-mail so I rang Customer Services, was on hold for more than 10 minutes, to be told it hadn't been dispatched yet and I would have to wait for a call from a manager to advise the status! I am still waiting!!
August 2019 by Kia Foster
THIS photo shows the WASTE of WHSmith and how they clearly do NOT care about "Saving the Planet" Only .2 Brown envelopes contained in 3 pieces of Cardboard/.Paper AND plastic packaging as well.
July 2019 by Tina Marie
People beware - WH Smith website processes orders online and does not make it clear that in fact the item may not be in stock, you therefore have to wait - and they don't even tell you how long. Very poor and has put me in an awkward position for a friend's birthday.
February 2018 by Robert Oag
Usually has what I go there for e.g. stationery need papers and mads
May 2017 by Manos Koutsoukos
Good range of products
April 2017 by Naman Kumar
Spacious, well maintained, near Holborn underground station, food and drinks available in lose vicinity.
September 2015 by Helen Herron
I went in to my local store in Chichester to buy cigarettes. Now, I usually spend around 7.18 for a packet - your store was charging 8.95!!!! Justification please???? If you don't want to sell this product, then don't, but don't charge such an extortionate price. Disgraceful.
