March 2023 by Cuddlemuff
The Hub/Hotel is located near the Southbank of the River Thames and close to Lambeth Palace. Clean beds, laundry done efficiently. The receptionists have a poor command of English and were rudely dismissive when I called to speak to one of their guests receiving emergency treatment at St. Thomas's Hospital. Customer Service needs an overhaul, but otherwise it's okay.
November 2022 by Simillica
If I could leave a lower review I would. I am a cab driver and I saw this hotel at 6AM and went in and asked if I could use their toilets.The person I asked got up from behind his desk and asked me to follow him so I did. He literally walked me out and then told me I couldn't use the toilets.I understand saying that the toilets are for customers only however, belittling me like that was so rude and uncalled for. Absolutely disgusting.
October 2022 by Steven Long
Echoing previous reviews (which I wish I?d seen in advance), but I?d thoroughly recommend avoiding this place. We used Yourparkingspace.co.uk to book a parking space. Asked politely to use the toilet but instead got shuffled out and shouted at. Security were swearing and aggressive - it?s definitely not a hotel now but whatever it is should be shut down.
August 2022 by Steven Brian Johnstone
Room had no power in any socket for first 4 days. The shower is constantly boiling hot and unable to cool down. I keep.smelling "sandwich" odor which radiates from the wall or roof which is off-skewed from the room and appears hollow. Strange but noticeable. Bed is comfy and a blessing. Pillows are firm but I've had worse, especially down Oakley. No phone, iron or ethernet. WiFi good and genuine, although open access.
August 2022 by Sian
Came here lately to park. AVOID AVOID AVOID. Really creepy men outside. Staff shouted and swore at us so rude. I don?t think it?s used as a hotel anymore I?m not sure what it is but there are a lot of people in there.Honestly go elsewhere because it?s a bit of a volatile atmosphere and I can?t say for certain it?s safe for anyone with the staff as they are.Really scared me even just to walk past. I?ve reported it to the police!
June 2022 by Alexandru M. Santei
I've used their parking places to yourparkingplace.com and asked to used the toilet and they kicked me out saying no money no room no facilities to use and to go to a bar... Disgusting
February 2022 by A Sinclair
Good and friendly people plus Good service plus i am not a too confident person but i able to build
February 2022 by Attila-Tamas Torok
Is a place to recreate and hell yourself!!! Funny and helpful staff members.
January 2021 by Peter Wood
The bathroom was very nice the room was a little dated but had all the amenities and was clean. The receptionist seemed confused when my colleagues and I were checking in for some reason. The location is great
September 2020 by Will
Only a short stay but very impressed with this hotel. Check in was easy. Rooms were very clean. Location was perfect for visiting popular attractions. Would cost about £30 to get a taxi from kings cross. Lots of shops near by if you want goodies.
August 2020 by annekO620BD
Wow great food and such great service, staff were wonderful, being that they were so busy at the time they couldn't do enough to help, shame there were some people moaning and cussing at them for not being able to give them a table, due to the covid you have to pre book, the staff were polite and I can't praise them enough, shame on those customers who think it's OK to swear and cuss at them, WELL DONE HUB BOX STAFF YOU ARE GREAT THANK YOU FOR EVERYTHING
March 2020 by N1062MKalexandrav
We were very disappointed with our stay at the hotel. The main reason for this is the fact that on an early Saturday-morning the fire alarm went of for a good five minutes. All this time there was no-one on the hallway to inform us, just as there was no apology/explanation when we left the hotel later that morning. I was especially shocked by the fact that I saw other reviews about this hotel that had the same complaint. This hotel does not care at all about the safety, nor comfort of their guests. When I e-mailed them several times with the complaint (and told the fact that my partner has a severe trauma with fire), they choose to ignore me completely. I really don't recommend this hotel. Even tough they are a more budget option, safety should always be a priority, something that this hotel does not realize.
March 2020 by Daniel Warren
I have to say I don't understand some of the negative reviews for this hotel. I stayed with a colleague for a buisness trip and the Hotel ticked all the boxes. Well connected location, large comfortable bed, excellent bathroom and a tasty breakfast. Staff were also very friendly, can't fault it!
March 2020 by 334newsf
Dont waste your time or money! Better places elsewhere like premier inn, holiday inn express, who WONT go bankrupt AGAIN!!! Avoid at all cost.i couldn't agree more with reviews saying how so called " receptionst's" were rude, the so called " manager" has no clue how to rin a buisness, its no wonder the company went bust before lol
March 2020 by michael w
The twin room we were given was ok, but it and the rest of the hotel need updating. The breakfast was ok but not great. Location was great for us as we were visiting someone in St Thomas's hospital which was an 8 minute walk. The newly refurbished reception bar and dinning area was nice. Public transport was very easy to use from this location I think we would possibly re visit this hotel if we needed to be in this part of London, depending on the price
