August 2024 by Deirdre Simpson
Eva was a most charming, thoughtful and skilled hairdresser. She was patient and she took perfect care of my hair.
August 2024 by Christina Ford (A-Broad in London)
Valentino's Hair Salon at 1 Thackeray Street in Kensington, London, is a place I would never recommend to anyone. My recent experience there was a nightmare, primarily due to the owner, Valentino, whose arrogance and lack of professionalism were appalling.
Valentino convinced me that his colorists could provide a better and healthier color for my dry, color-treated hair. I?m a natural brunette who has been coloring her hair blonde every six weeks for 30 years. I trusted his expertise. However, the first attempt (there were two) by colorist Todor resulted in my hair being so dark it matched my brown roots. After a painful 3.5-hour session of bleaching and product application (my scalp reacted badly), I ended up with copper-colored hair that didn?t match my blonde hair.
I paid £80 for a blow-dry, double what I normally pay at my neighborhood salon and suggested rebooking with another colorist to correct the mistake. Upon my return, expecting an apology and some semblance of responsibility from the owner, I was instead met with blame. Valentino had the audacity to accuse me and my minimal white hair (at most 10%) of being the problem. My hair. Not the color. Not the colorist. My hair was at fault. He chastised me for walking out without paying, completely ignoring the fact that the color was entirely wrong and that I did pay for the blow-dry. In our exchange, I had to repeatedly ask him to let me speak and finish my thoughts, a clear sign of his disrespect and lack of interest in addressing his salon's mistakes.
Ultimately, I had to sheepishly call my regular colorist (sorry for cheating on you) to fix the disaster, enduring three treatments of bleach and color within five days. Valentino's response to the situation was arrogant and misogynistic.
In conclusion, if you want to spend over £200 on a haircut, endure stories about Valentino's narcissistic ex-wife, and end up with a surprising new hair color, then Valentino's Hair Salon is the place for you. Otherwise, stay far away and save yourself the agony. Your hair will thank you.
July 2024 by Monica Dannis
Fast service, friendly
March 2024 by Monica Petre
A rare find in the UK. Relaxing atmosphere, never over crowded, never feeling rushed or having your time with the colour/treatment on cut short.
Beautiful environment, simple, clean and elegant. No deafening silly music, perfect coffee. Lovely staff. And Todor is just incredible. Skilful
and intuitive he always listens to you. Fun, pleasant conversation too.
I have been going to this place for maybe 2 years. It never disappoints.
March 2024 by Alison Carter
Only had my hair washed and blow dry, but so happy with itStaff lovely
February 2024 by Ioana P
A rare find in the UK. Relaxing atmosphere, never over crowded, never feeling rushed or having your time with the colour/treatment on cut short.Beautiful environment, simple, clean and elegant. No deafening silly music, perfect coffee. Lovely staff. And Todor is just incredible. Skilfuland intuitive he always listens to you. Fun, pleasant conversation too.I have been going to this place for maybe 2 years. It never disappoints.
February 2024 by Susanna Hookway
Such a friendly salon. Ewa put so much effort into making the hair set work on rather too short, obstinate hair! And wonderful coffee! We will certainly visit again.
January 2024 by Emily Thorner
While I don?t like to give a negative review ever, I am genuinely disappointed. The ask was for a soft wave that can last me days as I have large performances the next days.It is only the night of and the hair has not only awkwardly fallen but it also looks uneven and dry. I know it?s possible for my hair to have a brilliant soft wave that lasts but, this wasn?t it. On top of that, it?s more than I?ve paid at other salons that I?ve been much happier with.Very kind stylist, but I won?t be returning as I now have to redo it.
December 2023 by Aminah Mohammad
nice ?
December 2023 by anna
go see ricky!!!! ?
November 2023 by Elaine Barrett
Excellent Professional Service Highly RecommendServices: Shampoo & conditioning
August 2023 by Jas Dhal
I visited Valentino's for a cut and colour and had a great experience! The team was so friendly and engaged throughout my consultation. Ewa was my consultant who gave me advice about the colour and style I should go with, she was very knowledgeable. The whole experience was really classy from the coffee/drinks bar to the massaging chairs when I was getting my hair washed. Oh and I have to mention the hair wash was something to shout out about... especially the massage part.
Great experience! Thanks Valentino team!
August 2023 by Mikolaj Grzegorczyk
Absolutely lovely atmosphere, amazing looking salon. The staff greeted and made me feel very welcome throughout my visit, very professional and outstanding service. I?m sure to become a regular here ?
August 2023 by Hema Patel
Amazing Staff at Valentino. Everyone was very professional, friendly and polite. My therapist Leena was very informative and talked me through every step of the treatment. I thoroughly enjoyed the treatment and am extremely happy with the results. I will be booking and revisiting soon. Thank you.
August 2023 by Izzy P
A great manicure and pedicure experience at the Valentino salon, I was offered water & drinks the moment I walked in, and a handful more times thereafter by at least three different staff members during my visit, always making sure I was comfortable and happy. As usual, everyone was warm and inviting which made for a peaceful, relaxing atmosphere.I booked the gel polish pedicure & manicure combination. Abbey was lovely, helping to pick out my colour (making sure it suited my skin tone) and doing a very thorough job on my nails. I am very pleased with the premium finish, they are clean and precise. Abbey was a pleasure to chat with throughout.Will definitely be back soon!
