January 2024 by Vivien Lu
Bought a top there yesterday the sales person forgot to put my top in my bag, called the store and they told me to come back today and get it. When I got there they lost my top but at least I got a refund.
December 2023 by isobel
always playing great music. went there on two occasions, one they were shuffling red (taylors version), the other they were playing frank ocean. amazing ???
December 2023 by Ella RS
Phone was stolen from my pocket in this store. I was stood in the sale section and the store was very busy - I noticed it was taken very quickly and told their security straight away. The security gave me a form to fill out in case it was handed in - this form had multiple cases of phones that had been lost/stolen just the day before, so it clearly happens a lot in this store. Be careful.
December 2023 by Bertie Chapple
Didn't have anything that was my style
December 2023 by Janey Rover
Gone downhill recently. Used to be a great friendly store but the staff seem to have changed. Left in a queue for ages with others with one person serving (slowly) . Lots of staff standing around laughing with one another ignoring the customers. One female in particular who needs training on priorities and customer service. If you don't encourage sales the store will close.
November 2023 by lizi shvelidze
Amazing service. Isobel was so helpful and sweet!
August 2023 by GC Banana
This specific store didn't have any boy stuff
August 2023 by Yokuhi Ra
Very terrible service. Used to be one of my favourite brands and now on would never go again. I tried on a corset top with a very complicated design, so it took a bit more time to change. When I finished changing and was about to change back to my own clothes, oddly, I was suddenly interrupted and required to open the door and return the hangers by the sale assistant. I was very offended and felt that she was invading my privacy. She also rudely questioned my friend as to why it took so long for me to change and tried to grab my friend's own jacket (she thought it belonged to UO). Even worse, when I finished changing and walked out to return the clothes, I received a very unfriendly look from her. I still politely thanked her anyways but was met with a discriminatory look and her silence.
August 2023 by Michelle Suchowolski
Terrible experience! Left my bag inside the changing room. Realised as I was about to go pay, so I went quickly back up to the changing rooms and the sales assistant in the area was incredibly unhelpful, checked the changing room once and then dismissed me saying the store is super busy so he couldn?t help further.I then checked my airtag on my phone and saw the bag was still inside the store!! After approaching another sales assistant asking to see the security footage, she went back to the changing rooms and guess what, my bag was found?Not suprised to see other reviews saying their valuables were stolen. Don?t come to this store!
June 2023 by Forest
Good customer service, also there?s an employee that looks like kang taehyun and he?s kind so 5 stars
June 2023 by Darja Horvat
I used to love shopping here, but lately I haven't had a very positive experience. It feels like the quality of their products has changed a lot and not for the best.
May 2023 by L J Hearn
The woman on the till was really friendly and helpful, she got me a first time customer discount too by signing me up with my email.They had all the items I wanted for my partner's sister's birthday so we had a very happy teenager that weekend!
May 2023 by ???
i have been in there and everything was so pretty, i wanted to buy everything but a single piece of tissue cost around 70? so it?s a bit pricey but the items you can find is worth it.
May 2023 by ?mirae
i have been in there and everything was so pretty, i wanted to buy everything but a single piece of tissue cost around 70? so it?s a bit pricey but the items you can find is worth it.
April 2023 by Darby Dutter
phone got stolen out of my pocket in the sale section and the store refused to help me. only told me it "happens a lot"
