March 2024 by Claire Harding
So pleased to have found Sam. Honest, knowledgable and fairly priced. I was recommended by a friend and was very happy. You hear these horror stories of people being over charged but be assured Sam gave the options and prices up front and there were no hidden extras.
March 2024 by April Ellam
Would 100% recommend Sam if you are looking for a locksmith. Sam changed my lock handle and added an additional lock.It turned out to be a more difficult job than expected but Sam was very informative the whole way through and made sure I was aware of every step.Also very reasonable prices. Thank you Sam!
March 2024 by Vicky Charles
I originally asked Sam to replace one lock on a house I was clearing following the death of the owner because the keys had been lost. She responded the same day and was extremely efficient. I then discovered further lock changes needed on 2 separate occasions and each time she displayed the same efficiency, attention to detail and value for money. I recommend her wholeheartedly.
March 2024 by All Day Ray
Brilliant response - Sam went out of her way to make sure I had a functioning door lock which she fixed really quickly. Great value for money and I would definitely recommend.
March 2024 by Catherine Russell
Sam was great! She was able to come at really short notice to change our locks, was super quick, very friendly and took the time to answer any questions and check I?d got to grips with the new locks before heading off. Would totally recommend!
March 2024 by Chelsea Hersom
Samantha was great! Friendly, quick and efficient. Would highly recommend
March 2024 by Philip Cassen
Excellent service & advice, very efficient , honest & timely. I would recommend Samantha to anyone who needs help with locks etc.
May 2023 by Sifati Karim
Sam did a brilliant job changing my locks. She also responded on short notice .
April 2023 by Sina M.
Sam did a fantastic job when we needed her, despite the freezing weather at the time. The issue with our garden door turned out to be more complex than anticipated, but she was not put off by the challenge and gave it her all to fix the problem quickly and effectively. She was always honest about pricing, very punctual, quick to reply and reliable. I would definitely recommend her!
April 2023 by Tom Squire
Sam changed the locks after we moved into a new house. She was on time, knowledgeable, efficient, and the price was agreed before hand. Great service all round.
March 2023 by Natalie Chevin
I have used Sam?s services for many years both for emergencies as well as lock replacements. Sam is prompt, courteous and her work is immaculate. Her charges are very reasonable and she is a pleasure to deal with. I wouldn?t use any other locksmith.
November 2021 by michael penfold
Unfortunately, I was left disappointed by the service.Having contacted Sam and sent her a video of the issue, she advised that she could come out to adjust/realign the lock. Once she had done so and the issue was not resolved, she said that had she heard the audio on the video I?d sent, she would have known the issue was with the lock itself. The result is that I needed a new lock, but as it was out of stock, she would have to come back to fit it meaning another labour charge.Sam didn?t offer to reduce the cost of the labour charge for that day, or for the subsequent visit that would now be required, so I said that I would first ring around to compare quotes for the part, and see if anywhere had one available. Sam later explained that she felt dismissed as a result of this and that is why she charged the full labour charge; however, I was simply making sure that the quote was fair given that there was no gesture of good will/offer of a reduction to the subsequent cost in light of the situation and what I view as an error on her part. As it turned out, I managed to find the part locally and was advised that it would be simple to fit myself, so I did so.I then went back to Sam to express my dissatisfaction at the cost given that she said she could have told me the lock was the issue had she known what I?d said in the initial video. Sam justified the cost as she would have tried to fix it by realigning it first regardless of whether she believed the lock was the issue. This is the crux of the disagreement, I think, as I believe that had she known that the lock was the issue or suspected so, and known that the part was out of stock, she should have been up front about that rather than charging two labour charges as a result of having to come once to diagnose and again to fix. So it seems to me that, because Sam didn?t listen to the video, I had to pay what would be an extra labour charge should I have had her come back.In light of all of the above, I suggested that a fairer outcome might be for me to pay half the labour charge. Sam did offer to take half the labour charge off the cost of fitting the new lock but as I?ve now done that myself, that?s not a viable resolution.I?ve done my best to represent the facts in this review but of course Sam interprets them differently and therefore we?ve not come to a resolution. As a result, whilst Sam is friendly and knowledgeable, I?m left feeling out of pocket and sadly can?t recommend the service.
November 2021 by Emma Ward
I cannot recommend Sam highly enough. The service she delivers is outstanding not to mention the peace of mind she provided when I felt safe in my home again. When I left my home I closed the door with the key and when I took the key out of the lock only part of the key came away, the rest was firmly embedded in the lock. I had no way to lock the door (without locking myself out) so I couldn?t really leave my home. Sam came out on time and calmly and swiftly removed the key from the lock. Great value for money, prompt and efficient service all delivered with a smile. Perfect.
November 2021 by Tara Rivero Zea
Sam was amazing. She spoke to me outside of working hours, she was professional, prompt and did an excellent job for me. I found her on ?Walthamstow Recommends? on FB where she was highly recommended and after meeting her I could see why. Honest, professional, and reliable, what more could you want? Well actually she has a great sense of humour too! Thanks SamServices: Building lockouts
November 2021 by Daniel Jeantou
Sam changed all our locks after moving into our new home. She took care and time to get the job done right, especially when it came to changing locks from the 70s on our internal front door. She originally quoted an hour but the job ended up going over time but she didn't change the price she originally agreed. Very good value for money.Service: Installation
