March 2024 by Naina
Brilliant service and knowledgable
January 2024 by Anne wilkinson
Loved spending time with Kate at the City branch planning our New Zealand trip. What a wealth of local knowledge she has. It made everything so easy. Can?t wait to go now. Another review on our return.
January 2024 by Noa Perry-Reifer
If there was an option for zero stars I would do that. It is a scam. We arrived to a hotel with 3 kids and the booking was wrong. In the other hotel there was hair and nails in the room. We asked to have a baby seat for transportation and regardless of the continues reminders they forgot again and again. Don?t do anything with this company
August 2023 by Bruce Thomson
Amazing travel agency, efficient no fuss, and they really know their stuff, from a bunch of flights, to a full on all inclusive holidays, I will never take my travel plans elsewhere ever again.
July 2023 by Tom
Trailfinders are excellent they know there stuff and are always happy to help plan your holiday of a life time.
May 2023 by Stuart McDermott
Well you guys couldn't book anything in Saudi at all when I asked Ellie at the time she said she didn't know how to etc don't make excuses!!! already had enough excuses from your staff already and lies so seriously don'tEllie said couldn't combine two countries and couldn't do hotels here even tho I??? asked you do know I am disabled and between the payment dates and timings on flights like today whole day wasted literally and Ellie didn't even advice me on visa in Saudi even tho you duck eggs booked the flight she told me 40 dollars and was 100 quidSo don't start with the immature it's not our faultJust like she told me 25th or later for payment when it was the 23rdJust like one your colleagues called me thick etc over the phone for being disabled and called me a liar that was naomiAlso there was earlier flight to madinah I could went straight there and also you never told me which terminals whilst in Egypt for the shuttle bus and its always the same one with Egypt Air so why not give me the relevant informationShe knew I was coming here for umrahDidn't realise you have no knowledge about Muslims in your branches and don't help or cater for the disabled I not had one disabked help thing in place anywhere as you duck eggs ordered wheelchairs so your discriminating against me again for being disabled
March 2023 by Jennifer Granati
Ellie Elliot of TrailFinders at London Kensington is remarkable, efficient and friendly . Highly recommended.
January 2023 by tenioluwa oyewole
I would give this place zero stars if possible. The staff stared at me the whole time. There were multiple free agents, none of which chose to attend to me.I cannot speak for the brand as a whole, but this branch and its employees are horrible. Please go to a different agent.
June 2022 by ashlee moroney
incredible difficult to get a hold of. I had to ask five times for the answer to a simple question (what is the price change for the next possible flight). As I was in a completely different time zone, the back and forth conversation over email, asking the same question was over a three day period. I gave up on emailing and decided to ring. I was on hold for over a hour. Once I spoke to someone at the other end they were great, but it should not take 4 days total and hours on the phone to get the answer for a simple request.
March 2022 by Adam Woodward
Trailfinders lived up to their 5 star reputation.1. Mark in the city branch was welcoming, patient, knowledgeable and helped us complete and print off all the very complicated forms, currently required to fly to Singapore.2. I must also mention the young lady who answered our call for help outside of opening hours; she was calm and knowledge personified.Thank you, TrailFinders
February 2022 by S Leigh Myers
Knowledgeable staff and good service provided
February 2022 by Sandra Leigh Myers
Knowledgeable staff and good service provided
February 2022 by Lizzy Tipton
James was super helpful. .
September 2020 by Carlos Uploads
Excellent company. Very well informed staff and happy to help. Very happy when I?ve used them.
