January 2024 by Satyajyoti Nanda
Billy fixed my watch strap and even replaced both springbars. Professional service!
October 2023 by Radek
Fantastic customer service provided by Joel. People like Joel driving any business forward buildong positive image of the company.Definately the highlight of our vistit to London today and the nicest person we have met. Thank you very much Joel.
September 2023 by CTB
Just popped in to get my watch strap changed. Really friendly and helpful staff. Service was quick too.
June 2023 by Roseanna-Sally Youssef I a22 1
Joel went above and beyond to help me fix my bag , highly recommended. lovely chap!
February 2023 by Nina ?avar
Very friendly and funny seller, excellent service. But key cutting was £8. So expensive.
December 2022 by JJ Goodman Bartender
Felix was amazing! I?m in love with my engraving x
December 2022 by Ali S
I have used this service several times and Felix always completes the job in the time needed and never fails to make a happy environment where he works. I have recommended this shop to several colleagues and will continue using this service.
November 2022 by Laura Scott-Rosales
I came to this Timpson after being quite dissapointed from the service I received at the one in Chancery Lane/ Holborn. My shoes broke whilst walking on my way to work and the guy at Holborn told me to buy new ones at Jones across the street when I showed them to him! But when I came to Fleet Street I met with Felix, the person in charge at Fleet Street store: he is a complete angel! He knows what he is doing. He saw the shoes and he said it would take him 30?min to fix them. Said and done! He even helped other 2 customers whilst he helped me. He rescued my shoes so I could show up to work, leaving them perfect.
October 2022 by Alok Gahrotra
Amazing service as always by Felix. I?ve been here on multiple occasions to get my watch batteries and straps changed and have consistently received exceptional service and would definitely recommend it.
August 2022 by Jonathan Beloff
Great customer service! I came in for heel plates to be put on my new shoes. They didn't have the specific ones I needed in stock and suggested ones on Amazon to purchase and told me to come back and they will install them. I came back the next day and they installed them for free. They explained to me some ways to keep the shoes lasting longer and also what to do with the sandals I was wearing. They were extremely helpful and professional.
March 2022 by Anton Boychenko
Several months ago this branch had an incredible person in charge. Everything was done with perfection. Now it?s a new guy, who can?t take responsibility.I got my watch fixed at Timpson and it was returned to me damaged. After showing the damages to a new guy he refused to take it back even though admitting the damage. Horrible service.
December 2021 by Shannon Ravenhill
10/10 CUSTOMER CAREI phoned a couple of engravers too engrave my boys urn who came across quite abrupt and moody then i phoned timpson in southend on sea wow what a difference fantastic customer care was so nice mannered and helpful he passed me onto their pitsea branch who can engrave round urns and the same fantastic customer care really turned my day around im absolutley going to be using timpson 10/10 for customer care thank you timpson
July 2021 by Sachin Shah
Timpson Fleet Street has given me extremely great service on numerous occasions. Whether that was a battery replacement or a crown replacement, the service cannot be in anyway faulted. I was particularly in awe by the professionalism of Sean of whom served me. I would highly recommend this branch to anyone.
July 2021 by Will Meadon
I went in to Fleet St branch for a replacement watch battery. Sean was particularly friendly and professional. Really excellent service. I love Timpsons and the values they stand for.Will Meadon
September 2019 by Ian Burger
I have used Timpsons on Fleet Street for nearly two decades. Until my last visit, I was very happy with shoe repairs carried out. There is a new chap doing repairs who I can only assume has yet to complete all the training; including customer service. The finished job of a complete leather resole of my suede boots was shoddy with edges frayed and a thumb-sized stain on the toe of one boot (it was not there when I dropped the boots off). When I pointed out the stain to the repairer he simply stated "it wasn't me". The only option I had was to pay the £79.95 and finish the job myself...and never to return again! AVOID THE FLEET STREET SHOP if the young(ish) blond haired chap will be doing your repairs.