August 2023 by Michael P
Very slow at responding to emails and don't return phone calls. Would not trust them with my money!
July 2023 by Krista Vitolina
Waste of time. Dont bother if you dont have at least £50k to invest. In the first telephone conversation they advised they can help people with any circumstance and after providing them the full insight into my financial situation, I got an email back sorry we cant help you. This is fine, just be transparent with you clients from the start
April 2023 by Phil Banks
Terrible company. Also go under name TABIFA. They work by pestering you continually once they have your phone number. I originally filled in an online form to see an online brochure on estate management. This was followed by phone calls. After continuos calls every few months I eventually agreed to discuss my estate with them. This went through a series of phone call meetings then Zoom meetings. I specifically instructed them that I did not want to touch my existing ISA stocks & shares investments. They then asked me to sign an online agreement that I would pay them £595 if they provided a financial report following my instructions. Which with hindsight I mistakingly signed. They then wanted yet another Zoom meeting to present their report & they would expect me to agree to it on the Zoom meeting and they would action it. I insisted that they sent the report prior to any zoom meeting so I could study the details. To my astonishment the report they emailed contained details of transfering my ISA stocks and shares to their control. They would then invest them in different ISA stocks and shares which they would then manage for me. These were at higher management fund costs than my existing investments & had their own annual management fees on top!.I instructed them I did not wish to go ahead as the advice was contrary to the instructions I had given them.I then received a series of emails approximately each month threatening legal action for the £595 advise fee. I replied to everyone of these raising questions about the advice given being against my main instructions (not to touch my ISAs). They ignored all my replies and points raised. They keep saying they have sent "letters" , I havent seen any letters & and think they refer to emails as letters. Plus they had never sent a formal invoice or email asking for the money before sending an email threatening legal action. They continued sending threatening emails each time having ignored all my replies. I even sent one reply offering to pay 50% of the £595 just to settle it as a goodwill gesture, even though I didn't feel I owed anything as they hadn't followed my instructions.This has culminated today (6months after their invalid advice) in a phone call again threatening legal action from a trainee analyst!!. Who refused to listen to the points raised and lack of following my instruction not to touch my ISAs. He told me to pay it and contact the ombudsman if I thought I had a problem with the advice given in the report.My advice is to stay clear of Thornton & Baines , they will sound plausible and lead you in but do everything via Zoom meetings and phone then give poor advice.
November 2022 by mark jones
Worked for this company. Withheld over 3k of payments to me as they can amend cancel or withhold money without letting me know apparently. Lots of form of clients go missing. Wouldn?t recommend going anywhere near this firm to be honest. Go somewhere else to receive proper service.
July 2021 by Brenda Whyte
I originally met the representative from T\\u0026B two years ago but at the time, due to personal circumstances, did not proceed to invest. Having now made the decision and received high quality advice, which more importantly was advice that I could understand, all I can say is that I sincerely regret not having made my investment decisions two years ago. I am confident that the staff at T\\u0026B will genuinely do their best to ensure that my investments are safe, well managed and regularly communicated to me. I don't think I can ask any more than that. It's been a pleasure doing business with them.
June 2021 by lewis sheppard
Erin from Thornton \\u0026 Baines was not only professional on her product knowledge, she remembered really intricate details about what I had said in our previous meetings and calls, so I always felt looked after and that my best interests were at heart.\\n\\nThe pension advice she gave me and guided me on has literally saved my retirement! Priceless
June 2021 by Sybil Griffith
I was contacted by Erin and Daniel from T\\u0026B. I enquired a few years ago regarding a will that I never ended up going through with and if im honest, forgot about. Erin called me during November asking how the pandemic had been and if I ever did end up sorting out my affairs. After going through with a free consultation not only did I realise I had other areas I needed help with but I also had a big inheritance tax liability. Without T\\u0026B I wouldn't have even known what IHT is! I have recommended them to several friends now I know just how much they can help out
May 2021 by Jaden Ortiz
I was introduced to Thornton and Baines by a close friend Gertrude Proctor who is a satisfied client.\\n\\nI can honestly say that I am delighted with how thorough Thornton and Baines were with me and how efficient they were in how they operate.\\n\\nThanks to these guys, I have started planning to look forward to retirement, knowing that my hard earnings are being looked after and working for me. My income is protected, and my family will have the correct provisions in place if needed in the event of the worse.
February 2021 by Maheshkumar Patel
We were very much impressed by the professionalism and the customer services of the firm.\\nMe and my wife had 2 meetings with Tom Divall and Daniel Candy of the firm. we are highly impressed with their ways and skill of explanation ,politeness, honesty knowledge and advise on investments and specially on Inheritance Tax matters.\\nWe will highly recommend this firm
January 2018 by reg dixie
we attended for advice on equity release from Daniel Candy and we were pleased with his presentation, professionalism and information given to us.
We attended for advice on preparation of wills and information and LPA with Esat Kartal.
We were very satisfied with the service provided and all the comprehensive information given to us.
January 2018 by Clinton Samuels
We are very satisfied with your service and we like you very personally
March 2016 by Peter Edwards
Very friendly welcome and treatment, plus very efficient and accommodating.
